Cellular Abroad Terms and Conditions

The terms and conditions hereinafter set forth constitute an agreement ("Agreement") for the rental and or purchase and use of Cellular Abroad cellular telephone equipment ("Equipment"). This Agreement is between the ("Renter" or “Purchaser”), and Cellular Abroad, located in Playa del Rey, California. Both parties acknowledge that this Agreement consists of all the terms printed below as Terms & Conditions ("Terms"), as well as those contained in the Rental Agreement.

NATURE OF THIS AGREEMENT (Rental & Purchase)
This Agreement is solely for the purpose of creating a bailment that allows Renter to use the Equipment as permitted by this Agreement. Renter acknowledges that Equipment is owned by Cellular Abroad. No one other than Cellular Abroad may transfer the Equipment, or any rights and obligations under this Agreement. Cellular Abroad makes no express or implied warranties concerning the operation of Equipment or service, nor assumes responsibility for any loss or delay caused by Equipment or service malfunction.

YOUR RESPONSIBILITIES (Rental)
Renter agrees to accept responsibility for the equipment as provided by Cellular Abroad, which will be delivered to renter's specified address in working condition and with all accessories and parts and manuals. Renter agrees to return the Equipment including said accessories and parts and manuals to Cellular Abroad at 123 E. Lake St #303, Bloomingdale, IL 60108 at the conclusion of the rental period in the same condition as when received.

Renter agrees to notify Cellular Abroad of technical difficulties in using the hardware while still in destination country. Failure to notify Cellular Abroad of hardware problems before the end of the intended period of use will result in the Renter forfeiting any and all claims for compensation due to equipment failure. Cellular Abroad cannot be held liable for service issues related to third-party phone service providers.

This rental is for a period of time specified in Agreement. Equipment is expected to be returned to Cellular Abroad within the timeframe for which the Equipment was rented. Rental periods begin on the day of trip commencement. Packages are typically shipped FedEx for arrival 2 business days prior to departure. If the rental order is placed within this timeframe and/or the Renter needs to expedite shipment, he or she will be charged a commensurate amount for the more expensive shipping service. If the Renter needs to receive the package earlier than 2 business days before trip departure, the rental period shall commence 2 business days after delivery.

OPERATION OF EQUIPMENT (Rental & Purchase)
Equipment furnished to the renter by Cellular Abroad is a GSM cellular telephone and accessories, engineered to operate in specified countries where GSM service is available.

SHIPPING (Rental)
At the renter's cost, Cellular Abroad will furnish a shipping box, properly designed for shipment of the Equipment, along with the return-ship label necessary to return the equipment to Cellular Abroad at the conclusion of the rental period (only for US renters). Renter is not billed for return transit time. The rental period is ended by the post mark. We encourage renters to return equipment in the original box provided or a box of the same or smaller dimensions. Please note that UPS and fedex/UPS/USPS charge for their boxes, which is another good reason to recycle the box original shipping box. Return of equipment in a larger box may result in an additional shipping charge, as per FedEx or UPS dimension rates.

Late fees (Rental)
If the Equipment is not en route to Cellular Abroad within the period of time as specified in the Agreement, Renter will be responsible for extra rental charges as laid out by Cellular Abroad's rental period rates. Carrier tracking information will be considered adequate guide and proof as timeframes. If Renter chooses to send the return package by a different shipping agent, please inform Cellular Abroad and/or retain shipping documentation should there be any problems receiving the return shipment.

If returned from outside the U.S., all shipping, insurance and handling expenses will be charged to Renter. Renter assumes responsibility for Equipment, if the method of return of Equipment is by another means.

Canadian Customers Returning Rentals: When renting from Cellular Abroad we are unable to provide a prepaid return shipping label. Renter agrees to return rental at their own expense. We recommend using Canadian Post. Renter is not billed for transit time. The rental period is ended by the post mark. Renter agrees to list the package contents as “used cell phone $25”. We recommend receiving a tracking number and/or receipt of transaction in case the package is lost in transit.

Shipping (Purchase)
Cellular Abroad ships all orders (except for scheduled rentals) the same or next business day (Monday - Friday) depending on the time your order is received. Orders placed on the weekend and will go out the very next business day. Shipping times are calculated from the business day the item ships. Cellular Abroad cannot ship rental packages internationally.

Shipping Rates

  • Orders with next-day delivery must be placed by 2:30pm PST.
  • Express orders placed after 2:30pm PST will ship out next business day.
  • Ground orders will arrive within 5-7 business days from the day the order was placed.
  • Rental orders are scheduled to arrive 2 business days before your departure date.
  • Orders placed over the weekend will not ship until the next business day.
  • Orders may be shipped to home or business addresses only as our carrier, FedEx, does not service PO boxes. Additionally, we do not ship to APO addresses or school dormitories. Due to the fact that FedEx Ground does not guarantee delivery dates, we must ship all rentals outside California via FedEx Express.

 

48 Cont. States

AK & Hawaii

Canada

All other International

Transit Time

3-7 days

5-7 days

5-10 days

5-10 days

SIM Card

FREE

FREE

$3.00

$3.00

Phone Package

N/A

N/A

N/A

N/A

Phone Rental

N/A

N/A

N/A

N/A

 

48 Cont. States

AK & Hawaii

International

Transit Time

5-7 days

N/A

N/A

Phone Package

FREE

-

-

SIM Card

$6.00

-

-

Phone Rental (round trip)

$12.88

-

-

Available to all 48 contiguous states, Alaska and Hawaii.

 

Saver

Express

AK & Hawaii

Transit Time

3 days

2 days

2-3 days

Phone Package

$23.00

$30.00

$35.00

SIM Card

$15.00

$17.00

$25.00

Phone Rental (round trip)

$23.00

$30.00

$35.00

 

FedEx Standard
Overnight

FedEx Priority
Overnight

FedEx Saturday
Delivery*

First Overnight

Transit Time

by 12:00pm

10am to 10:30am

by 12:00pm

8:00am to 8:30am

Phone Package

$40.00

$45.00

$60.00

$110.00

SIM Card

$23.00

$28.00

$43.00

$100.00

Phone Rental (round trip)

$40.00

$45.00

$60.00

$110.00

Satellite Phone

$75.00

$80.00

$90.00

$130.00


 

FedEx Priority
Canada

FedEx Economy
Canada

US Minor**
Outlying Islands

All Other
International

Transit Time

2-4 days

5-7 days

6-10 days

6-10 days

Phone Package

$50.00

$28.00

$65.00

$70.00

SIM Card

$35.00

$20.00

$45.00

$50.00

Phone Rental (round trip)

$40.00

$45.00

$60.00

$110.00

*FedEx Saturday delivery only available for orders made on Friday before 2:30pm PST
**Includes Puerto Rico
Prices may increase for shipments with multiple items.

FedEx Online can help you determine transit times.

Customers are responsible for all shipping charges. We do not require a signature or a release form for domestic shipments. All packages / rentals arrive with no signature requirement, with the exception of international shipments. Cellular Abroad accepts no responsibility for the non-receipt of international shipments.

Note: While re-routing of shipments may be possible, be advised that this usually adds an extra day to shipments and FedEx charges $15 for this added service, so you would be billed this additional amount.

Please note that all address corrections, due to voluntary address changes as well as typos or errors, will incur a $15 surcharge for domestic packages and a $30 surcharge for international packages currently in transit. We encourage you to double check your address to ensure a timely and cost effective delivery. Please note that fedex/UPS/USPS doesn't not guarantee address corrections even when assessing address correction fees. Any package that Cellular Abroad has to recall from Fedex will be charged a $40 fee.

Customers are responsible for all shipping charges. We do not require a signature or a release form for domestic shipments. All packages / rentals arrive with no signature requirement, with the exception of satellite phone rentals and international shipments. Cellular Abroad accepts no responsibility for the non-receipt of international shipments. Customer will incur any and all customs charges, taxes or fee associated with international shipments.

All Satellite Phone Rental Shipments have a declared value of $1500, so a signature is required. While re-routing of shipments may be possible, be advised that this usually adds an extra day to shipments and FedEx charges $15 for this added service, so you would be billed this additional amount.

RETURN POLICY

Purchase: A refund will be given for unopened products that are returned to Cellular Abroad within 30 days from the date that we ship you the product(s). Recharge vouchers, unused call credit, and activated SIM cards are not refundable, unless deemed defective. If you suspect a defect, Purchaser agrees to notify Cellular Abroad of technical difficulties in using the hardware, failure to notify Cellular Abroad of hardware problems forfeits the purchaser of any and all claims for compensation due to equipment failure. Open-boxed cell phones are returnable within 15 days from the date received and are subject to a 25% restocking fee. Please note that we do not refund shipping charges. Phones must be in mint condition with no signs of wear or use, even if they are defective when received. We cannot accept even slightly worn cell phones or accessories. It is also imperative that the product box be returned inside a FedEx or other suitable shipping box. Defacing the manufacturer's phone box by writing anywhere on it or by pasting shipping labels on it makes it impossible to sell as a used product or to be returned to the manufacturer. If you deface the box, you buy the phone!

If your phone unit is defective, you must contact the manufacturer and have it repaired under the warranty enclosed with your phone. We will accept defective items in the rare occurrence that they are noticeably defective upon arrival, such as not powering-on after charging the phone. All defective items must include all original accessories, manuals, warranty cards and packaging. We cannot accept a package without an RMA number (Return Merchandise Authorization). Contact us before returning any item in order to receive the RMA number. The customer is responsible for all shipping costs to and from Cellular Abroad.

Rental: Rental orders cannot be cancelled after the package has been shipped.  You will be charged the standard rental fee including shipping until the package is returned.  For further clarifications regarding our return policy, please contact customer service. Cellular Abroad cannot refund any country specific SIM’s that have already been activated and registered.

Recycling the original FedEx box is encouraged, providing the original label is removed or covered by the return-ship label. Upon returning from abroad, the Renter is responsible for bringing the return package to a FedEx location or appropriate agent who accepts FedEx Ground packages. The rental period officially ends on the date the package is received by the return carrier, as per the carrier’s postmark or tracking information.  “Late” rental returns will be billed as the next appropriate rental period.  All rental customers are given a one day grace period from the end of the weekly rental period to return the package and not be billed into the next rental period. 

Cellular Abroad will not reimburse anyone who loses their return-ship label or who ships using their own shipping method. This also applies to returned merchandise. Note that rental periods conclude when shipping boxes are picked up by FedEx, not when they arrive back at our offices. Many customers panic about the return ship time adding to their rental time and return their phones via express shipment. This is not necessary.

Should Renter leave or deposit Equipment at a location not agreed to in advance in writing by Cellular Abroad, Renter is liable for all costs to return Equipment to Cellular Abroad, plus any additional rental charges for Equipment caused by the delay.

Renter is responsible for loss or damage to Equipment in part or in whole. Replacement cost for rental handset package is $100 plus the originally billed fees. Replacement cost for Satellite rental handset package is $1500 plus the rental period fee. If equipment is lost, kept, stolen or otherwise not returned to Cellular Abroad, replacement costs for missing or damaged items will be charged to the renter. Cellular Abroad will make every effort to contact the user to return the rental equipment. If renatl unit is not returned within 30 days of the end of the rental period replacement fees will be billed to the account on file. (See below for an itemized list of rental components and corresponding replacement costs.)

Any phone settings manually changed by the renter must be set back to default at the time of return. If the Renter changes any PIN code required for security access to the phone or SIM card, the code must be set back to default at the time of return otherwise the Renter is responsible for the retail value of all products tampered with or otherwise rendered useless.

If the security code is changed on the phone you are required to change it back to the original settings or be charged your full replacement cost of the rental package.

Replacement costs for missing/damaged items from phone rental

Vinyl Case with plastic liner

$5 / $1

SIM Rental Chip (unless purchased) 

$20

User Guide

$9

Phone

$30

Battery

$15

Leather phone case

$5

Europe plug/adapter

$1

US plug/adapter

$1

UK/Ireland plug/adapter

$1

Australia plug/adapter

$1

Charger cable

$5

Charger

$12


Replacement costs for missing/damaged items from MiFi rental

Vinyl Case with plastic liner

$5 / $1

SIM Rental Chip

$30

MiFi Device

$350

MiFi Battery

$69

Europe plug/adapter

$5

US plug/adapter

$5

UK/Ireland plug/adapter

$5

Australia plug/adapter

$5

USB Cable

$5

Charger

$12

The renter agrees to pay Cellular Abroad all costs and expenses, including without limitation, reasonable attorneys' fees, the fees of any collection agency, and court costs incurred by Cellular Abroad in exercising any of its rights or remedies hereunder when enforcing any of the terms, conditions or provisions hereof, and consent to jurisdiction of the courts of California, as determined in the sole discretion of Cellular Abroad, and waive any rights to object to such jurisdiction.

Renter consents to Cellular Abroad disclosure of account information to, or from, credit reporting agencies, collection agencies, credit bureaus, or private credit reporting associations.

Theft, Loss, and Damage (Rental & Purchase)

  1. If the Customer has opted and paid for Insurance, then the Customer will not be liable for to pay for any theft, loss, or damages to the Equipment as long as provision 3 as per below is met.

  2. This Section will only apply if (a) the Customer has requested and paid for Insurance, and (b) the Equipment is not returned to Cellular in accordance with the provisions of these Terms and Conditions due to theft, accidental loss, or inoperable due to accidental damage.

  3. In order to exercise this coverage under Insurance, the Customer shall notify Cellular Abroad immediately upon the theft or accidental loss or damage to the Equipment.  This initial notice should be through email to support@cellularabroad.com as well as via phone call(+1.310.591.2020).  The written notice include a description of the incidence (theft, accidental loss or accidental damage), including the date, customer name and a contact phone number and/or email address. Upon request, Customer must provide evidence of theft or loss by submitting a copy of a written police report to Cellular Abroad. Claims cannot be accepted unless this information is provided.

  4. If Customer has not opted and paid for Insurance, Customer will be responsible for lost items/equipment according to the replacement costs listed above.

Cancellations (Rental & Purchase)
If a customer decides to cancel the order, they may be subject to a cancellation fee of $25.00 if the package has not shipped out. If it is a Rental order that has shipped out, Cellular Abroad will charge a one week rental fee and the shipping is non-refundable.

Refunds (Rental & Purchase)
No refund can be applied until the package being returned is in Cellular Abroad’s possession.  Upon arrival Cellular Abroad will test the equipment for any defects and issue a refund based on the condition of the phone and the claim made by the customer. Shipping fees for all merchandise are non-refundable.

Replacements (Rental & Purchase)
The customer is responsible for all shipping costs, international or domestic, associated with replacement merchandise.

COMPUTATION OF CHARGES (Rental)
For purposes of computing rental charges for Equipment, Cellular Abroad will consider as a whole day, any portion of a day (a day being defined as a twenty-four hour period that begins and ends at midnight) contained in the period of rental specified in Agreement.

RENTAL RATES:
Country Specific Phone Rentals*

 

1-7 days

8-14 days

15-28 days

29-42 days

43-60 days

Standard
(single phone)

$29.00

$49.00

$69.00

$89.00

$109.00

Deluxe V180
(single phone)

$49.00

$69.00

$89.00

$109.00

$129.00

Standard
(dual phone)

$49.00

$69.00

$99.00

$129.00

$149.00

Deluxe V180
(dual phone)

$89.00

$109.00

$129.00

$149.00

$169.00

*Plus price of SIM card.

SIM included Phone Rental Rates**

 

1-7 days

8-14 days

15-28 days

29-42 days

43-56 days

Standard
(single phone)

$49.00

$69.00

$89.00

$109.00

$129.00

Deluxe V180
(single phone)

$69.00

$89.00

$109.00

$129.00

$149.00

Standard
(dual phone)

$69.00

$89.00

$109.00

$129.00

$149.00

Deluxe V180
(dual phone)

$89.00

$109.00

$129.00

$149.00

$169.00

MiFi Wireless Hotspot Rentals

1-7 days

8-14 days

15-28 days

29-42 days

43-56 days

$59.00

$79.00

$99.00

$119.00

$139.00

Satellite Phone Rentals

1-7 days

8-14 days

15-28 days

29-42 days

$99.00

$179.00

$299.00

$399.00

  • Unused call credit cannot be reimbursed.
  • All rental customers are given a one day grace period from the end of the weekly rental period to return the package and not be billed into the next rental period.

Fair Usage Policy
Those users that have more than five times the usage for free inbound calling than outbound calling will be charged $0.13 cents per minute on the excess inbound calls.

PAYMENT OF CHARGES (Rental & Purchase)
Purchase orders must be provided to Cellular Abroad at time of order for each contract issued. Purchase order payment terms are net 30 days from date of invoice.  All accounts are subject to approval.

Renter represents to Cellular Abroad that Renter is an authorized signer on the account of the credit card furnished as part of Agreement. In addition, Renter agrees to be personally responsible for costs, expenses and charges incurred by this rental transaction, regardless of the form of payment.