Mexico Telcel America Prepaid SIM Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions before you leave!    

Service Activation:
Important!!! Email support@cellularabroad.com your Order ID and the date you would like your service to be activated.

Your service will last for 30 days from the activation date and is only extended by the addition of call credit.

Any additional months of service will be applied upon activation..


SIM Insertion

  • The SIM card has been inserted for rental and purchase orders.
  • If you purchased the SIM card only, please refer to the instruction guide if necessary. However, typically the SIM should be facing down as to make contact with the contact prongs.

Dialing Information

CALL MEXICO FROM THE US & CANADA

To call a landline, dial 011-52-(10 digits phone number)To call a cellular, dial 011-52-1-(10 digits cellphone number)

Area codes are two or three digits.

CALLING IN MEXICO

To call a Mexican cellphone from a Mexican cellphone: 10 digits cellphone number

CALL US & CANADA FROM MEXICO

Dial (001)-(Area Code)-(7 digits number)


Extending your Service:
The easiest way to add additional talk time is to call Cellular Abroad and order an additional 30 days of service to your SIM card by dialing 1-800-287-5072.


Data:
Your data is enabled to work in Mexico but will not work in the US/Canada. Your APN should automatically set itself. In the rare instance, that it does not, please enter the following APN: internet.itelcel.com


How to set an APN:

(iPhone users: You cannot see the APN option until the foreign SIM card is inside. The settings will automatically revert to your current APN when you replace your US SIM Card)

iPhone 5, 6, etc. - Settings>Cellular>set Cellular Data to on>go into Cellular Data Options> set Data Roaming to on> go into Cellular Data Network> set APN

iPhone 4 - Settings>Cellular>set Cellular Data to on>set enable 3G to on>set Data Roaming to on> go into Cellular Data Network> set APN

Android 1.6 / 2.1 / 2.2 / 2.3
From the Home screen Menu > Settings > Wireless & networks > Mobile Networks > Access Point Names (APNs) > Menu key (or three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 4.0 / 4.1 / 4.2/4.4
Settings menu > Wireless & Networks or Network Connections or Connections tab > More settings, More..., or More networks > Mobile networks > Access Point Names > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 6.0
From the Settings menu, look under Backup and reset, under Reset > Reset network settings > RESET SETTINGS > If a PIN, Password, or Fingerprint has been enabled, enter it > Tap RESET SETTINGS again > A confirmation message will display when complete > Menu key or (three-vertical-dot icon) > Create new APNuse Menu key again to Save.


Voicemail
Voicemail must be activated while in the U.S. before you leave for Mexico or Canada.

Press and hold the 1 key on your handset to connect to your voice mail box system and follow the phone instructions to set up your recorded message.

Listening to your voice mail is free.


Customer Service:

From the US

Phone: 1-800-287-5062
Email: support@cellularabroad.com

From Mexico

From your cell phone: 001-310-862-7100 (not toll free)
Email: support@cellularabroad.com


You will find a copy of these instructions on our website at /mexicoSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections.

© 2020 Cellular Abroad