Introduction

Mexico SIM Card

Roaming with Verizon, AT&T, Sprint, T-Mobile or other providers in Mexico you may find that your current carrier will be expensive or with some carriers, there is no roaming service in Mexico at all. Even with carriers that offer unlimited roaming in Mexico, the data service is very slow. That's because any time you roam, the data speeds are throttled. Our Mexico SIM card from Telcel, the largest carrier in Mexico that offers coverage even in very remote areas of the country. The service works with any unlocked cell phone or tablet and offers unlimited calls and texting anywhere to, from and within Mexico, the USA and Canada as well as 3GB of data within Mexico. Service is good for 30 days from activation. Simply email Cellular Abroad, as per the instructions provided along with the SIM, the day that you would like the service to start.

US Number Add-on

The Telcel SIM card includes a Mexican phone number. Although convenient for the locals, your contacts back home would have to call a Mexican number to reach you. For and additional $19, you can add a US number to your SIM card. The US number add-on, available during check out, adds a US based phone number to your SIM card in addition to your Mexican number. This feature gives you 6 hours of incoming calls. If you need more, each additional 6 hour bundle is $19. You can also forward your current phone number to the new US number allowing your contacts to call you on your usual phone number but most travelers opt for a temporary number in order to enjoy their vacation and avoid pesky calls from telemarketers and that talkative aunt!

Data Plan

Free Wi Fi in Mexico is, to say the least, not often comparable to what you would expect here in the US or Canada. In addition, Wi Fi leaves you susceptible to data breaches and therefore, we highly advise that you never use open Wi Fi for any transactions that could put you at risk of potential fraud such as online banking or even logging into personal social media websites such as Facebook or Instagram. Our SIM offers 3GB of data at 4G/LTE speeds. 3GB is enough for most users.

Mexico SIM card Frequently Asked Questions

Will the SIM card work with my phone?
As long as your cell phone or tablet is unlocked and has the 850 and 1900 Mhz bands, it is compatible with our service.

How do I know if my phone is unlocked?
You cannot tell physically if your cell phone is unlocked. If you are with AT&T and you put a different SIM card (such as T-Mobile) in and it picks up a network, it is unlocked. Conversely, if you put another SIM card in and it says, "enter subsidy code" or similar, it is locked. Call your carrier to check to see if your phone is unlocked or if it qualifies for being unlocked. If your phone is from AT&T, even though it is not unlocked, you will still be able to use the Mexico SIM card.

Why don't I just purchase a SIM card when I get to Mexico?
Purchasing a SIM card in Mexico typically entails a lengthy wait in Mexico. In addition, if you don't speak Spanish, explaining what you need to do may prove to be a challenge. Moreover, this particular SIM card is not sold in Mexico and the rates are definitely more expensive.

How good is the coverage?
In a word; excellent. As a rule of thumb, as long as there are roads that are traveled on and houses where people live, there is coverage, including Baja California.

Will it work as soon as I land in Mexico?
The SIM will work in the US, Canada as well as Mexico as soon as it is activated. Please email us the activation date as per the instructions we provide together with the SIM card.

Can I keep my usual number?
Yes you can. While the SIM card will have a different phone number than you currently have, you can forward your current number to the new number, this retaining your usual number.

Can I use the SIM card next year when I go to Mexico?
The service, along with the phone number, will expire after 30 days from activation More questions? Call us at 800.287.5072 and we will be glad to be of assistance.

How does the call forwarding or US number service work?
If you purchase the US number add-on, you can either have your contacts call your new US number or, if you forwards your calls from your usual phone to the new US number, the number will transfer to your Mexican SIM when someone calls it. You can also forward your home, work or cellular phone numbers to the number we provide so you will get all your regular calls.

Is Data available throughout Mexico?
Yes. Since you are not roaming, the speeds are very fast. Please note that there is no data available in the US or Canada.

Can I use Skype, WhatsApp, Google Voice, Facetime or other VOIP to places calls?
Yes you can.

What is your refund policy?
Our return rate is less than 2% of our orders and usually it is because the customer discovers that their device is not unlocked. We offer a 100% refund for unused SIM card will have to be returned at buyer's expense. No refund for Express shipping services.

Exceptions:
If your device is not unlocked and the Data and Minutes packages have been activated, we will not be able to process a refund. We strongly suggest that you test the SIM with your phone before leaving for Mexico and/or check the unlock status of your phone with your operator.

If there is a Telcel network problem or any issue arising from our operation that prevents you from using the service for a certain time, we will issue a credit based on the duration of the outage.

More questions? Call us at 800.287.5072 and we will be glad to be of assistance.