Jamaica (DigiCel) SIM Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for Jamaica.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800/1900 MHz GSM band in order to accept the SIM card.

Warning: The Ericsson R520 and Haier D6000 cell phones are incompatible with this SIM card. It is recommended that you use a different model cell phone for this card.

Your Jamaica Cell to US: 1 – area code – phone number
US to Your Jamaica Cell: 1 – 876 – phone number
Your Jamaica Cell Number to Jamaica: area code - phone number
Jamaica to Your Jamaica Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Jamaica.

Rental Setup

  • Make sure your phone is charged and the menu settings are in English.

For SIM Card Purchases Only                                                                                                                    Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

  • Be sure the phone battery is charged and the menu settings are in English.
  • Turn on phone and enter 4-digit PIN code

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating Your Service

  • When you arrive in Jamaica dial 122 <Yes/Send>
  • You will receive a welcome message. Hang up after receiving the message and the card is activated. If you receive a message saying the call cannot be completed, try again.

Voicemail
To access voicemail, press 1 2 3. You will be prompted as to how to set up your voicemail.

Checking Your Credit
You can check your account balance anytime, all you have to do is press *120# and press <Yes/Send>. The system will send back a message to confirm your balance and expiry date

Purchasing More Talk Time
The easiest way to purchase more talk time is by calling Cellular Abroad (7 days/week English speaking reps) before as well as during your trip abroad and purchasing a Digicel $500 JMD "FLEX CARD" recharge voucher for $24. These recharge cards may also be purchased in denominations of 100, 200, 300 and 500 Jamaican Dollars at many convenience stores and Digicel distributors in Jamaica.

Adding Talk Time                                                                                                                                  Remember that even if you have zero credit—since incoming calls are always free—you will still be able to receive calls.

  • Type *121* and then your 13-digit voucher number followed by the "#" button
  • Press <Yes/Send>
  • A confirmation message will be sent to your phone upon successful entry.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

  • Menu > Settings/Setup > Network > Available Network/Change Network > Search
  • Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

  • Menu > Settings/Setup > Network > Network Setup >Band
  • Make sure you select 900/1800/1900

Customer Service
For network or service issues:

  • Dial 100 from your handset or 1 888 Digicel from a landline in Jamaica.

For hardware issues

  • Please contact Cellular Abroad at +1-310-862-7100 (8am to 4pm PST, Monday through Saturday, English speaking reps) or via email at support@cellularabroad.com

Rates
Rates are expressed in Jamaican Dollars and are quoted for per-minute charges but are charged on a per-second basis.

Domestic

 

Peak*

Off Peak*

Digicel to Digicel

$10.00 JMD - ($0.17 USD)

$8.00 JMD - ($0.13 USD)

Digicel to National Fixed Lines

$17.00 JMD - ($0.29 USD)

$10.00 JMD - ($0.17 USD)

Digicel to Other Mobile Operators

$17.00 JMD - ($0.29 USD)

$15.80 JMD - ($0.27 USD)

Voicemail

$12.00 JMD - ($0.21 USD)

$10.00 JMD - ($0.17 USD)


*Peak Times are Monday-Friday 7am-7pm. All other times are Off-Peak.

International (any international destination, including the US)
$17.75 JMD (about $0.30 USD)

SMS text messages are $3 JMD to send and free to receive.

Other Useful Numbers
You may dial 000 or 112 toll free in order to contact the police or an ambulance.

Service Life
Please remember that you have 60 days in which to top-up your digiFLEX account after the expiration of each FLEXcard or FLEX E voucher. If you fail to do this, your account will be deactivated. You will be able to receive calls but will need to top-up in order to make a call. If your account remains dormant for an additional 60 days, your account will automatically be terminated.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.


You will find a copy of these instructions on our website at /jamaicaSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2008 Cellular Abroad