Adding call credit
Cellular Abroad has made it extremely easy for you to add call credit to your Italian cell phone rental, purchase or SIM card (you are actually adding it to your SIM card in all circumstances). As this is a pay as you go system, you will need to stay on top of your call balance to ensure that you have enough credit to make an outgoing call. Checking your balance is free and easy. There are two ways to do so; you can either call 435002 and hear your balance (in English) or you can send a text message as per our instructions. Also, when you credit drops down below 3 Euros, you will hear a beep every time you make a call. Even if you have no credit, you can still receive calls.
There are essentially two ways to add talk time. You can go into a tabacchi store (where they sell cigarettes and stamps) in Italy or, you can call Cellular Abroad 7 days/week and request a $29 recharge voucher. We will give you the 10 digit pin number over the phone and you can enter it for immediate call credit. Each recharge voucher gives you 83 minutes of talk time within Italy, or 43 minutes of international talk time. You can purchase just one or as many as you like. We will use the credit card we have on file (quickest way) or another credit card if you prefer. This is easily the more convenient of the two options. We also have a toll free number that works from most landlines in Italy. This number is specifically for our customers to add more talk time to their account.
If you would like to purchase talk time before your trip, you can do so as well. We will automatically add one $29 recharge voucher to your account for any Italy rental phone. Additionally, for any purchase or rental, you can order as much talk time as you like and we will send you the physical vouchers. At your request, we can also add the talk time to your account immediately on your behalf so you don’t have to wait to do so once in Italy.
If you have purchased a SIM card or cell phone for Italy and would like to keep it active for your next trip, we can add talk time at any point. Please keep in mind that, in order to keep your phone number activated and your SIM card alive, credit must be added at least once a year. This is a good option for travelers to Italy who go to Italy once a year yet want to retain their phone number.
Again, the easiest way to add talk time is to call Cellular Abroad at any time, even from Italy, and to request a recharge voucher(s). Please note that we cannot refund our customers for call credit so order no more than what you think you will use.