+1 310 862-7100
|Please be sure to read these instructions prior to departing for China.
1. SIM Card Activation and Registration
Please note that you MUST ACTIVATE before you depart!
Email a picture your passport photo ID and Chinese visa page (if available) along with your requested activation date to: firstname.lastname@example.org.
Once we receive this email we will activate the SIM card within 24 hours.
In the first couple of hours, you may receive SMS notifications from China Unicom that show different airtime account balance, which is a China Unicom internal number, please ignore that.
2. Using your SIM Card
2.1 Using the SIM Card for the first time
You must follow the following steps:
- Go to China
- Insert your new SIM card
- Power on your phone
- Do not use your SIM card outside of China or you will incur roaming costs and you will not have call/data credit for your trip
2.2 Receiving calls
People in mainland China can just dial your number directly to reach you, for example, 132 818 12345; From the US dial 011 86 plus your number, for example, 011 86 132 818 12345
2.3 Calling a mobile number in China
Dial the 11 digit mobile number directly; Chinese mobile numbers all starts with 13../15../17../18... For example, call number 15680912345 directly.
2.4 Calling a fixed line number in China
Dial 0 + area code + phone number, Beijing area code is 10, Shanghai is 21, Chengdu is 28; for example, calling a Chengdu fixed line number 85332544, dial 028 85332544.
2.5 Calling an international number when in China
You must dial 10193"+ "00" + country code + phone number,for example, calling a US number (ex. 617 346 1234), dial 10193 00 1 617 346 1234.
2.6 Calling when outside China
Please dial "00" or "+" + country code + phone number. For example, when you are in US, calling 617 346 1234, dial +1 617 346 1234.
When in China, English-speaking customer service agents can be reached by dialing 0086 28 85332544 and 0086 156 8092 7447.
2.10 4G LTE coverage (as of March 2016)
China Unicom's LTE network covers following major cities:
Beijing, Tianjin, Shanghai, Guangzhou, Shenzhen, Xian, Chongqing, Zhengzhou, Wuhan, Chengdu, Changsha, Jinan, Hangzhou, Shenyang, Harbin, Fuzhou, Nanjing, Shijiazhuang, , Suzhou, Qingdao, Dongguan, Dalian, Ningbo, Changchun, Haikou, Taiyuan, Nanning, Yantai, Xiamen, Kunming, Hefei, Guiyang, Luoyang, Tangshan, Hohhot, Yulin, Lanzhou, Xining, Nanchang, Yinchuan, Jiaxing, Foshan, Quanzhou, Weifang, Wenzhou, Fuyang, Wuxi, Yichang, Hengyang, Guilin, Langfang, Linfen, Nanchong, Weinan, Nanyang, Nantong.
Note: If your city is not in the list above, you'll be likely connected to a 3+G HSPA network. Depend on your handset; the data speed is up to 42MB/S.
3. Adding Call/Data Credit
3.1 The easiest way is to email email@example.com with your request
4. Account Balance Inquires
You can check your balance when you are in China. Just send text "101" to 10010 for airtime balance; send text "2082" to 10010 for data balance. These texts will be in Chinese.
5. APN Setting
For most devices, the SIM card does not require you to manually configure the APN as it's pure plug and play. Most of the iPhones does not require any APN setting. However, some of the Android based devices sometimes requiring customers to manually configure their APN in order to access Internet correctly. If you have an Android OS based device, and your phone can make calls and receive texts, but cannot access Internet, please configure the APN based on the following instructions:
New APN setting:
Entering wireless control-> Mobile Network Settings-> Wireless Access Points (WAP) name-> Menu-> New APN, then you can input following information:
- Name: wonet (or 3gnet)
- APN: wonet (or 3gnet)
- username: blank
- password: blank
- MCC: 460
- MNC: 01
- APN type: default