Telecom Italia Mobile (TIM) Customer Service number

Virtually every day we get phone calls from TIM customers asking us if we know the phone number for Telecom Italia Mobile. We do! So, in an effort to save everyone’s time…here it is.

If you are calling from Europe, dial +393399119 (the + sign means 00). If you are calling TIM from the United States or Canada, dial 011 39 3399119119. By the way, if you check the TIM website, the number they give is without the extra 119 but, from our experience, that doesn’t work.In addition, if you have credit on your SIM card, you can usually dial 119 from your handset to reach TIM customer service. “Usually” because if you don’t have coverage, you can’t. Please note that these are not toll free calls from outside of Europe.

Please note that they will probably not speak English and they will definitely ask you to confirm your identification and TIM SIM card phone number. Please note that since we, Cellular Abroad, is not TIM, we have no information regarding your TIM account. If, however, you have a TIM data SIM card that you rented from Cellular Abroad, since they are registered directly to us, we can help.

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About Sebastian Harrison

Founder and President of Cellular Abroad and travel writer.
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59 comments on “Telecom Italia Mobile (TIM) Customer Service number

  1. Eric Lizotte on said:

    My wife’s uncle (Luciano Martinengo, cell.: 262 3465) is visiting from Italy with his Tim cell phone. He can receive calls but unfortunately he can not send out calls. I would like to know who is your associated server company here in eastern Canada (Quebec, Canada)? Is it Telus, Bell, Rogers, etc…?

    • Sebastian Harrison on said:

      Sounds like he isn’t dialing correctly. He needs to dial +1 then the area code and the phone number. Regarding who the roaming partner is, I am not sure but more likely than not it is more than one carrier in Canada.

  2. Hi There,

    I’m located in Canada and purchased a Tim Sim in March 2015 in Milan
    I’m trying to keep my Tim sim card active, but cant reach them via the number listed above.
    Any idea why or how I can keep it activated?
    Thanks.

    • Sebastian Harrison on said:

      Hi Jonah,

      as long as you add call credit once every 12 months, you can keep the SIM. it is not easy to add the credit from Canada however. If you have a friend or relative in Italy, I would suggest asking them to add it. TIM does not take Canadian credit cards unfortunately.

    • You can use a VPN service such as SurfEasy, choose Italy as your country to connect through and then pay using a Visa card to recharge or add to your TIM SIM. Works for me every month from US, MX, EU, CA.

    • sergey on said:

      TIM STEAL money every time-my balance go to minus though i dont make any calls or go over my GB internet, they impose services by sending sms and everything is on italian-NO English speaking support – took money from my card and didnt top up my account-now guess what??? How you can reach them? When i ask something in TIM shop they say ” we dont understand” suddenly. Hope my experience will help someone.

      • Yep! Same here! They constantly steal from us and rely on us not understanding. Stay away from TIM! Rip off! And then you can’t speak to anyone.

  3. Patricia Sandler on said:

    I have two Italian SIM cards. Since we are in Italy at least once a year, I’ve not had a problem with losing my number. I also have an Italian bank account for non-residents. I cannot use it to recharge my Italian phones. Also, on the TIM site, it states that only Credit Cards issued in Italy can be used to recharge phones on-line. Registering on their site can always give you your residual credit if you don’t want to use your Italian SIM to check it. Also, do you know if I can transfer my two numbers to my Android phones. Thanks.

  4. Will WORLD on said:

    I have a TIM SIM CARD del periodo che ero a Roma. Non ho il PUK percui non riesco a rintracciare i miei amici Romani. Vi prego di aiutarmi e nel frattempo io vi scrivo tutti i dati sul SIM:
    89390
    001492
    649610
    M26D-67
    366-5257457
    Vi prego di spedirmi il MIO PUK o cancellarlo completamente perche il SIM e a nome MIO WILL WORLD. GRAZIE!

  5. Prasanna prasad kc on said:

    I recharged my tim thru I tim app from my mobile by my visa vary just today of 20 € but i dont recieve the balance d since my amount is been deducted from my visa card to itim

  6. Antonio Cammaroto on said:

    I would like to keep my Italian sim active I still have call international credit but the local credit did expired in September
    Sinse I plan to go back to Italy next year
    I would like to richarge the sim to keep active e be able to use next year
    Could you please assist
    Thanks Tony

  7. Antonio Cammaroto on said:

    I would like to keep my Italian sim active I still have call international credit but the local credit did expired in September
    Sinse I plan to go back to Italy next year
    I would like to richarge the sim to keep active e be able to use next year
    Could you please assist
    Thanks Tony
    My Tim number is 333 286 2094
    My Australian number is +61 419 278 975

  8. Sonia Tardelli on said:

    HI ,

    I purchased a phone from a shop in Viareggio Lucca in 2015 , I told the man in the shop who spoke good english that I wanted an open phone so I could take it back to the UK and use it on my net work , it was not tilll I got back to the UK that I found out he had sold me a Phone on the T.I.M network , I would like to get the phone unlocked can you please send me the unlock code as I was sold the phone incorrectly as I obviously can not take it back to the shop .. please say you can help .

    thanks

    Sonia

  9. moira frau on said:

    My husband has an Italian pay as you go mobile registered with TIM but is now here in the UK for some time and his credit has run out. We can’t find out how to put more credit on it from the UK so wondered if you can help please..is there any way to safely do it..thanks

  10. I tried to recharge my sim with my foreign credit card, but I could not do that due to some reasons.Unfortunately I can not speak Italian and I dont live there as well. I have TIM number and still active. As I understand, you need to have Italian credit card to make top up. It looks open provision and I can see the name TIM ITALIA, but Tim could not take the money, so I could not top up my sim. I called my bank to cancel it but they said I have to call TIM to cancel it,bank can not do that. I tried to find contact e mail of TIM but could not find it anywhere unfortunately. Could you write the email address of TIM customer care please?

  11. Natthy on said:

    Hi, I’m stay in Milan and use TIM wifi at home since september 2017 until last month on 29 March my uncle was close the number accidentally and now he try to reopen it again by both of call to callcenter but (noone pickup) and sent the letter to the office 3 times already, the officer told us that there will be someone come and fix the modem at my home on this day (17april2018) since last week , we wait for week… nobody come to fix it, I would like to have any solving and answer from you as soon as possible

    detail about my information
    Lattuga rita
    v.luigi canonica 59
    20154 milano MI
    N.prot. 2000117982
    telephone : 02342380

  12. Shahroz on said:

    Why tim deducted money every week from my account..please cancel all service..I want only internet..and give me back my credit..

  13. Hi I am currently traveling Europe for 3 months and I bought a TIM SIM card when I was in Venice about a week ago, it was for 30gb of data included roaming in other countries at no charge. I am in Switzerland now and my data is completely cut off and have no way to call the customer service number because I don’t speak Italian. Is there any way you can help me? Thank you!

  14. last month I changed my card from Vodafone to TIM for an offer (30 GB Gratis which cost 16 Euro) I paid 35 euro for changing the sim and activation. It worked last month. this month for reactivation I charged it with 20 euro and it didn’t work so I went to TIM shop for solving the problem they asked me again for 15 euro and again it didn’t work. today i paid 5 euro to activate my offer so for very simple offer which I choose to change from Vodafone to TIM cost 75 euro till now (2 months).
    I should mention that i called this this number with my italian friend for hours and nobody answered.
    it’s not stealing?

  15. Feluxberto escabas Villaruel iii on said:

    Hae everyone can somebody help me about my simcard Tim i buy this from Palermo italy i buy this for 26euro30gb my problem is i have sgnal with network but there is no mobile data internet.. Can somebody help how to fix this one? Thankyou

  16. Krystsina Subach on said:

    Hello. I hav ea problem with Tim. Every time they ask me username. How to know the username. Also I ricarica 15 euros and I never received this money

  17. Whitney Nichols on said:

    Hello,
    I recently got a TIM card while I am study abroad in Italy. I took the TIM card out and put my AT&T SIM card in to check something. I put the TIM card back in and when I try to IMessage people i get a text that says your carrier may charge for SMS messages used to activate IMessage, and it wasn’t doing that before. It also stopped using my Italian number and starting using my American number. It currently says that my service provider is TIM so I don’t know if there is an issue or not.
    Is this charging my AT&T account?
    Why am i receiving these texts?
    How do i get my phone to use my Italian number again?
    Thank you!

  18. Johny add on said:

    Hi sorry but just arived to italy..i have Tim line and i want to know my data consumption.thank u

  19. Surabhi on said:

    I have a TIM sim card which i am using only for data through modem. All the data is exhausted and i m not able to rechrge it. As i m from India i m not able to understand the language and also the procedure to recharge the datacard. Please help and suggest a cheap plan for around 10GB.

  20. Surabhi on said:

    Hi, I m from India and have my stay of 2 months in Italy. I have been provided with a TIM Datacard which i m using through a modem. I have exhausted all the data but now i m not able to recharge it. Please suggest a top up for 10GB as it is difficult for me to understand it at a TIM store due to language problem.

    • Sebastian Harrison on said:

      TIM sims are not easy to top up before the end of the plan. example, your plan is probably a 10gb a month plan. You should get a bigger plan or another sim and swap it out.

  21. Musa Mariam on said:

    Hi… Please i need help urgently
    I have a tim Italian sim but i can’t receive calls but i can send calls… I am currently in Berlin.
    What could be the matter please?

  22. Augustine Kyei on said:

    My tim sim is not showing calling id its shows unknown caller incoming and outgoing call is there any help?

    • Sebastian Harrison on said:

      Not really. Caller IDs are often masked and/or come from different destinations. For example, if you use Skype, oftentimes the number shows as unknown or from a different country.

  23. Michael Evans on said:

    I bought a TIM SIM card couple days ago and I didn’t put it into my phone right away because i was waiting for my phone to finish unlocking. Im now in Budapest and my phone finally got got unlocked but when I went to put the SIM card in it says “Invalid SIM” and dosent work. I tried everything to get it to work but it still isn’t working. Im in Europe for another two months and would really like to be able to use my phone.

  24. Georges Semaan on said:

    I have purchased a TIM tourist card online through my credit card which I could not pick up from your office in Italy. They informed me I could get refund online; please advise

  25. Charlie Conron on said:

    I bought a Tim card here in Italy 80gb

    It was working and showing 3-4 g however stopped randomly I can’t call and access or get any help

    I would go visit a Tim store but need data to make maps work pls help

  26. I need urgent help please,
    I was in Italy for 8 days ..I have lost my TIM SIM card and I am now in the country that there is no TIM company .. I wanted to block the sim online or through an email and I have every necessary doncment including PIN and PUK ?
    Thank you !

  27. cengiz ucmak on said:

    I bought TIM international 30 gb net sim card from İtaly. I am in Portugal now and my net cut off. could you please solve my problem urgently??

    • Sebastian Harrison on said:

      the problem is that there is a “fair usage” policy meaning that outside of Italy, you only have a couple of GB of data. We cannot resolve it. TIM customer service has to address it but they will just ask you to buy more data.

  28. Can Tim call this number 899252538

  29. anadel maloloy-on on said:

    I purchase a load from a internet. I dont recieve any amount of credit from tim it was last Nov. 21, 2019. I made the purchase here in marsielle france, I want to request for cancellation of the pending amount of 50 euro. My question were can I get the letterhead?

  30. Avinash on said:

    Sir i have tim sim i am mariner i have purchased this number from my agent
    Wgen ever i recharge my number some net packs and servicesget automatically updated suggest how to stop themand isthere any number of customer care in which i can speak english

  31. Romesh fernando on said:

    Cannot use mobile data. Activate it, but not connection.

  32. How do I know my TIM number?

  33. Ho comprato una carta telefonica con una carta di credito perché non potevo effettuare un prestito perché la mia carta di credito andava persa. Sono stato avvisato in casa che posso pagare un nuovo cellulare dopo averlo pagato. Quello che ho notato in casa è la quantità di denaro da pagare, oltre a questo, e non così non posso farlo e

  34. Maikel Magdy on said:

    Tim Italy Has locked My Phone. i request to unlock my Phone IMEI 35 720809 971347 9

    • Sebastian Harrison on said:

      you mean they locked your SIM. You need to ask them for the PUK, phone unlock key. if you have the original SIM card holder, it is there as well.

  35. Sebastian Harrison on said:

    Looks like you have a plan that takes X amount of Euros per week or per month. There are tons of different options (ex. 5 Euros for unlimited texting, 10 Euros per month and you get 1GB of data, etc.) So, what you need to do is change the plan to a default plan or…just let it drain to zero. it doesn’t matter in terms of keeping the SIM valid. As long as you add a voucher each 12 months, the SIM is still valid.

  36. Sebastian Harrison on said:

    check to see if you haven’t accidentally signed up for an SMS service such as weather or something to that effect. Also, contact TIM about your issue or, try to log into your tim account online. Unfortunately, Cellular Abroad is not TIM and we cannot help you.

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