United Kingdom SIM Card Instructions

www.cellularabroad.com
+1 310 862-7100

Please be sure to read these instructions before you leave!


Service Activation
Email support@cellularabroad.com with the date you would like your service to be activated.

  • Please include your Order ID or UK phone number.
  • We will reply with a confirmation email.

When you arrive in the UK
You must text AIO1 to 38885 (as in All In One 1)
This activates your 30 day plan of 500 US/Canada, 500 UK minutes and 1GB of data.
For your Data make sure your handset's Access Point Name (APN) is set to: uk.lebara.mobi

  • username: wap
  • password: wap

How to set an APN:

(iPhone users: You cannot see the APN option until the foreign SIM card is inside. The settings will automatically revert to your current APN when you replace your US SIM Card)

iPhone 5, 6 - Settings>Cellular>set Cellular Data to on>go into Cellular Data Options> set Data Roaming to on> go into Cellular Data Network> set APN

iPhone 4 - Settings>Cellular>set Cellular Data to on>set enable 3G to on>set Data Roaming to on> go into Cellular Data Network> set APN

Android 1.6 / 2.1 / 2.2 / 2.3
From the Home screen Menu > Settings > Wireless & networks > Mobile Networks > Access Point Names (APNs) > Menu key (or three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 4.0 / 4.1 / 4.2/4.4 / 5
Settings menu > Wireless & Networks or Network Connections or Connections tab > More settings, More..., or More networks > Mobile networks/Cellular Networks > Access Point Names > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 6.0
From the Settings menu, look under Backup and reset, under Reset > Reset network settings > RESET SETTINGS > If a PIN, Password, or Fingerprint has been enabled, enter it > Tap RESET SETTINGS again > A confirmation message will display when complete > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

SIM Insertion:
Not sure how to insert your SIM? Google your phone model and insert SIM. YouTube has great how to videos with your specific model.

  • Samsung phones typically insert under the back plate or under the battery.
  • Apple phones have a SIM slot on the right edge of the phone.

You can put your SIM card into your phone and power it on to confirm your phone is unlocked and the SIM is valid. You can edit contacts or play around in the menu, but you will be charged for calls or texts! You are internationally roaming in the US/Canada at $2 a minute incoming and outgoing, so

How to Dial/Text
Your UK Cell to USA: 001 - area code - phone number
US to UK Cell: 011 - Your UK number (starting with the 44)
Your UK Cell Number to UK: Direct Dial UK number
UK to Your UK Cell Number: 0 - your UK phone number (minus 44 country code)

Voice Mail Setup

  • Dial 121 - Follow the voice menu to personalize the message
  • From an outside line dial +447836 121121

*Please note calls to voicemail are charged at 15p ($0.23) per minute.

Checking Your Credit

  • Dial *#1345# and your balance will be shown on your screen
  • Or dial 5588 and follow the voice prompts to check your balance

Purchasing More Talk Time
To add another 30 days of your calling and data plan ($59)
Call 001-310-862-7100 from your handset
Or toll-free from a UK landline at 00 800 3623 3333
Or email support@cellularabroad.com or chat with us online
You may also order online at: http://www.cellularabroad.com/ukrecharge.php

Customer Service

  • Contact Lebara
    • 9am to 6pm seven days a week
    • From your handset or a UK landline 0870 075 5588
    • From outside the UK 00442070310791
  • Contact Cellular Abroad
    • 8am to 4pm PST, M - F
    • From your handset 001-310-862-7100
    • Toll-free from a UK landline 00 800 3623 3333
    • Email support@cellularabroad.com or chat with us online

Service Life
Your service lasts for 80 days from when the activate text was sent. You get plus 80 days from the last connected call.


Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2016 Cellular Abroad