www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions before you leave!

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing Information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning in the 900/1800 MHz GSM band.

Your UK Cell to USA: 001 – area code – phone number
US to UK Cell: 011 – Your UK number (starting with the 44)
Your UK Cell Number to UK: Direct Dial UK number
UK to Your UK Cell Number: 0 – your UK phone number (minus 44 country code)

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of the UK and Northern Ireland

Rental/Purchase Phone Setup

• The SIM Card is installed
• Make sure your phone is charged before you leave.
• Your initial £5 voucher is already loaded
• Your first outgoing call activates the service

For SIM Card Only Purchases
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Your initial £5 voucher is already loaded
• Your first outgoing call activates the service

PIN and PUK Information
PIN has been deactivated

Voice Mail
To setup your voicemail, you will need a minimum of 15 pence on your account.

• Dial 121 <send>.  Follow the instructions to setup your personalized message.
• From another phone please dial +447836 121121 and follow the instructions at the voice prompt.

Please note calls to Lebara Voicemail are charged at 15p per minute.

Checking Your Credit

• Dial *#1345# <send> and your balance will be shown on your screen.
• Or dial 5588 <send> and follow the voice prompts to check your balance.

Purchasing More Talk Time
The most convenient way is by calling Cellular Abroad 001 310-862-7100 or, from the UK, toll-free from a UK landline at 00 800 3623 3333 between 8am to 4pm PST, Monday through Saturday (English speaking reps).

Each of these recharges gives about 125 minutes of calls to the US or Canada or 100 minutes within the United Kingdom. Incoming calls are free while in the UK
 
You can also obtain them in the UK at any of the following:

Adding More Talk Time

• Dial *#1345*(12-digit voucher number)#<send>.
• Or call 5588<send> and follow the voice prompts to add talk time.

Using Data

• To set up data usage, you must be in the UK
• Send an SMS with the word SETTINGS to 44080 (SMS sent and received from this number are FREE). Lebara Mobile will send you two free texts to update your phones settings automatically. Be sure to accept these messages.
• If you are unable to use the messages to setup your data account, visit the Lebara Mobile UK website and follow the setup instructions.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Available from 9am to 6pm seven days a week. 
• From UK landline or your handset, 15 pence/min. – 0870 075 5588
• International Number – +442070310791

For hardware issues:

• Please contact Cellular Abroad at +1-310-862-7100 (7 days/week English speaking reps) or via email at support@cellularabroad.com

Calling Rates
These rates are expressed in UK Pounds and are based on per-minute charges.  All incoming calls are free regardless of origin.

National

Free Lebara-to-Lebara minutes

Roaming Rates
When visiting countries other than the UK, you are "roaming" with the Lebara UK SIM Card. While roaming, you can still make and receive calls:

For more detailed rates direct from Lebara Mobile, please visit
http://www.lebara-mobile.co.uk/en/internationaltariffs.php

Text Message Rates
Incoming – Free
Outgoing International – 10 pence/message (about $0.15/message)
Text messages can contain up to 160 characters.

Service Life
Lebara automatically deactivates SIM cards if you do not use them to make a call or send a text for more than 80 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/ukSIMop.php.

Rates last updated on 15 Jul, 2010.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.