www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Thailand.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800/1900 MHz GSM band in order to accept the SIM card.

Your Thailand Cell to US: 0011 – area code – phone number
US to Your Thailand Cell: 011 – 66 – 9-digit number (drop the 0 in 9-digit number)
Your Thailand Cell Number to Thailand: area code - phone number
Thailand to Your Thailand Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Thailand.

Rental Setup

• Make sure the phone is charged and the menu settings are in English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure the phone is charged and the menu settings are in English.
• If prompted, enter the PIN number included with your SIM card.  Turn off your PIN-check feature so that you are not required to enter the PIN code every time you turn on your phone. If unsure how to do this, please consult your phone manual. (Look for "security", "SIM", or "PIN" in the index.)

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature

Activating Your Service

• Place a call in Thailand to activate your service.

Checking Your Credit
You may check your remaining credit for free by dialing *121# <Yes/Send>

Purchasing More Talk Time
You may add credit to your SIM Card by purchasing a 1-2-Call call time refill card, available in various denominations at any authorized cell phone dealer, convenience store, gas station or other store displaying the 1-2-Call logo. 

Recharging Your SIM Card

• Scratch the silver foil off the recharge card to expose a 13-digit number.
• Dial 900120 (within Thailand) and press <Yes/Send>.
• Enter your 13-digit card recharge code.
• A voice in Thai will now tell you how much credit you have.

 Warning: Get the 13-digit code wrong four times and the card will be void!

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800/1900

Customer Service:
For network or service issues:

• Dial 1175 from within Thailand.

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Rates
Rates are expressed in Thai baht and are based on per minute charges.  (Click here for exchange rates.)

All incoming calls are always FREE, regardless of their origin.

Service Life
The 1-2-Call Prepaid SIM Card will expire after 90 days of your last recharge or activation. Adding talk time with a recharge adds 90 days of service from the date of the recharge.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/thailandSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.