The terms and conditions hereinafter set forth constitute an agreement ("Agreement") for the rental and or purchase and use of Cellular Abroad cellular telephone equipment ("Equipment"). This Agreement is between the ("Renter" or “Purchaser”), and Cellular Abroad, located in Playa del Rey, California. Both parties acknowledge that this Agreement consists of all the terms printed below as Terms & Conditions ("Terms"), as well as those contained in the Rental Agreement.

NATURE OF THIS AGREEMENT (Rental)
This Agreement is solely for the purpose of creating a bailment that allows Renter to use the Equipment as permitted by this Agreement. Renter acknowledges that Equipment is owned by Cellular Abroad. No one other than Cellular Abroad may transfer the Equipment, or any rights and obligations under this Agreement. Cellular Abroad makes no express or implied warranties concerning the operation of Equipment or service, nor assumes responsibility for any loss or delay caused by Equipment or service malfunction.

YOUR RESPONSIBILITIES (Rental)
Renter agrees to accept responsibility for the equipment as provided by Cellular Abroad, which will be delivered to renter's specified address in working condition and with all accessories and parts and manuals. Renter agrees to return the Equipment including said accessories and parts and manuals to Cellular Abroad at 4943 McConnell Ave STE. H, Los Angeles, CA 90066 at the conclusion of the rental period in the same condition as when received.

Renter agrees to notify Cellular Abroad of technical difficulties in using the hardware while still in destination country. Failure to notify Cellular Abroad of hardware problems before the end of the intended period of use will result in the Renter forfeiting any and all claims for compensation due to equipment failure. Cellular Abroad cannot be held liable for service issues related to third-party phone service providers.

This rental is for a period of time specified in Agreement. Equipment is expected to be returned to Cellular Abroad within the timeframe for which the Equipment was rented. Rental periods begin on the day of trip commencement. Packages are typically shipped FedEx Express 2-day delivery for arrival 2 business days prior to departure. If the rental order is placed within this timeframe and/or the Renter needs to expedite shipment, he or she will be charged a commensurate amount for the more expensive shipping service. If the Renter needs to receive the package earlier than 2 business days before trip departure, the rental period shall commence 2 business days after delivery.

OPERATION OF EQUIPMENT (Rental & Purchase)
Equipment furnished to the renter by Cellular Abroad is a GSM cellular telephone and accessories, engineered to operate in specified countries where GSM service is available.

SHIPPING (Rental & Purchase)
Cellular Abroad will furnish a shipping box, properly designed for shipment of the Equipment, along with the return-ship label necessary to return the equipment to Cellular Abroad at the conclusion of the rental period. If returned from outside the U.S., all shipping, insurance and handling expenses will be charged to Renter. Renter assumes responsibility for Equipment, if the method of return of Equipment is by another means.

Cellular Abroad ships all orders (except for scheduled rentals) the same or next business day (Monday - Friday) depending on the time your order is received. Orders placed on the weekend and received by noon Pacific Standard Time will go out the very next business day. Orders may be shipped to home or business addresses only, as our carrier, FedEx, does not service PO boxes. Additionally, we do not ship to APO addresses or school dormitories. Due to the fact that FedEx Ground does not guarantee delivery dates, we must ship all rentals outside California via FedEx Express. Cellular Abroad cannot ship rental packages internationally.

Domestic Shipping:

	Ground			Standard Overnight	Priority Overnt. / Sat. Delivery	First Overnight
	5-7 days	3-day	2-day	by 5pm	by 12:00pm	8:00am to 8:30pm
Phone Package	12	18	25	35	$40  / $45 for Sat.	55
SIM Card	8	10	12	18	$23  / $28 for Sat	38
Phone Rental	x	x	25	35	$40  / $45 for Sat	55
Satellite Phone	x	x	x	70	$75 / $85 for Sat.	x

Exceptions / International:

Prices may vary when one than more item is ordered.

FedEx Online can help you determine transit times.

Priority Overnight (Saturday Delivery) please use www.FedEx.com rate quotes to determine whether or not delivery is available in the target zip code.

Please note that all address corrections, due to voluntary address changes as well as typos or errors, will incur a $15 surcharge for domestic packages and a $30 surcharge for international packages currently in transit. We encourage you to double check your address to ensure a timely and cost effective delivery. Please note that Fed Ex doesn't not guarantee address corrections even when assessing address correction fees. Any package that Cellular Abroad has to recall from Fedex (due to an address change) will be charged a $10 fee.

Customers are responsible for all shipping charges. We do not require a signature or a release form for domestic shipments. All packages / rentals arrive with no signature requirement, with the exception of satellite phone rentals and international shipments. Cellular Abroad accepts no responsibility for the non-receipt of international shipments.

All Satellite Phone Rental Shipments have a declared value of $1500, so a signature is required.
While re-routing of shipments may be possible, be advised that this usually adds an extra day to shipments and FedEx charges $15 for this added service, so you would be billed this additional amount.
Recycling the original FedEx box is encouraged, providing the original label is removed or covered by the return-ship label. Upon returning from abroad, the Renter is responsible for contacting FedEx to request a package pickup or to bring the return package to a FedEx location or appropriate agent who accepts FedEx Ground packages. If the Equipment is not en route to Cellular Abroad within the period of time as specified in the Agreement, Renter will be responsible for extra rental charges as laid out by Cellular Abroad's rental rates. Carrier tracking information will be considered adequate guide and proof as timeframes. If Renter chooses to send the return package by a different shipping agent, please inform Cellular Abroad and/or retain shipping documentation should there be any problems receiving the return shipment.

RETURN POLICY

Purchases: A refund will be given for unopened products that are returned to Cellular Abroad within 30 days from the date that we ship you the product(s). Recharge vouchers, unused call credit, and activated SIM cards are not refundable . Open-boxed cell phones are returnable within 15 days from the date received and are subject to a 25% restocking fee. Please note that we do not refund shipping charges. Phones must be in mint condition with no signs of wear or use, even if they are defective when received. We cannot accept even slightly worn cell phones or accessories. It is also imperative that the product box be returned inside a FedEx or other suitable shipping box. Defacing the manufacturer's phone box by writing anywhere on it or by pasting shipping labels on it makes it impossible to sell as a used product or to be returned to the manufacturer. If you deface the box, you buy the phone!

If your phone unit is defective, you must contact the manufacturer and have it repaired under the warranty enclosed with your phone. We will accept defective items in the rare occurrence that they are noticeably defective upon arrival, such as not powering-on after charging the phone. All defective items must include all original accessories, manuals, warranty cards and packaging. We cannot accept a package without an RMA number (Return Merchandise Authorization). Contact us before returning any item in order to receive the RMA number. The customer is responsible for all shipping costs to and from Cellular Abroad.

Rentals: Rental orders cannot be cancelled after the package has been shipped.  You will be charged the standard rental fee including shipping until the package is returned.  For further clarifications regarding our return policy, please contact customer service. Cellular Abroad cannot refund any country specific SIM’s that have already been activated and registered.

Recycling the original FedEx box is encouraged, providing the original label is removed or covered by the return-ship label. Upon returning from abroad, the Renter is responsible for contacting FedEx to request a package pickup or to bring the return package to a FedEx location or appropriate agent who accepts FedEx Ground packages. The rental period officially ends on the date the package is received by the return carrier, as per the carrier’s postmark or tracking information.  “Late” rental returns will be billed as the next appropriate rental period.  All rental customers are given a one day grace period from the end of the weekly rental period to return the package and not be billed into the next rental period. 

Cellular Abroad will not reimburse anyone who loses their return-ship label or who ships using their own shipping method. This also applies to returned merchandise. Note that rental periods conclude when shipping boxes are picked up by FedEx, not when they arrive back at our offices. Many customers panic about the return ship time adding to their rental time and return their phones via express shipment. This is not necessary.

Should Renter leave or deposit Equipment at a location not agreed to in advance in writing by Cellular Abroad, Renter is liable for all costs to return Equipment to Cellular Abroad, plus any additional rental charges for Equipment caused by the delay.

Renter is responsible for loss or damage to Equipment in part or in whole. Replacement cost for rental handset package is the forfeit of deposit. If equipment is lost, kept, stolen or otherwise not returned to Cellular Abroad, replacement costs for missing or damaged items will be deducted from the deposit fee by Cellular Abroad. (See below for an itemized list of rental components and corresponding replacement costs.)

Any phone settings manually changed by the renter must be set back to default at the time of return. If the Renter changes any PIN code required for security access to the phone or SIM card, the code must be set back to default at the time of return otherwise the Renter is responsible for the retail value of all products tampered with or otherwise rendered useless.

If the security code is changed on the phone you are required to change it back to the original settings or be charged your full deposit.

Renter will not be refunded sales tax incurred on the security deposit. This currently only applies to orders shipped to California, USA.

The renter agrees to pay Cellular Abroad all costs and expenses, including without limitation, reasonable attorneys' fees, the fees of any collection agency, and court costs incurred by Cellular Abroad in exercising any of its rights or remedies hereunder when enforcing any of the terms, conditions or provisions hereof, and consent to jurisdiction of the courts of California, as determined in the sole discretion of Cellular Abroad, and waive any rights to object to such jurisdiction.

Renter consents to Cellular Abroad disclosure of account information to, or from, credit reporting agencies, collection agencies, credit bureaus, or private credit reporting associations.

Refunds
No refund can be applied until the package being returned is in Cellular Abroad’s possession.  Upon arrival Cellular Abroad will test the equipment for any defects and issue a refund based on the condition of the phone and the claim made by the customer. Shipping fees for all merchandise are non-refundable.

COMPUTATION OF CHARGES
For purposes of computing rental charges for Equipment, Cellular Abroad will consider as a whole day, any portion of a day (a day being defined as a twenty-four hour period that begins and ends at midnight) contained in the period of rental specified in Agreement.

RENTAL RATES:
Country Specific Phone Rentals*

*Plus price of SIM card.

Talk Abroad / Italy / Bahamas Phone Rental**

**SIM card rental price included.

Japan Phone Rentals (No SIM card required, CDMA phone)

Satellite Phone Rentals

• Unused call credit cannot be reimbursed.
• All rental customers are given a one day grace period from the end of the weekly rental period to return the package and not be billed into the next rental period.

PAYMENT OF CHARGES
As condition of furnishing Equipment to Renter for the period of time specified in this Agreement under a credit card arrangement, Renter authorizes Cellular Abroad to reserve credit, charge card or process a deposit with card issuer for the rental term.

Purchase orders must be provided to Cellular Abroad at time of order for each contract issued. Purchase order payment terms are net 30 days from date of invoice.  All accounts are subject to approval.