www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Switzerland.

PLEASE DO NOT INSTALL YOUR SIM CARD PRIOR TO ARRIVING IN SWITZERLAND. DOING SO COULD MAKE YOUR CARD INVALID.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing Instructions
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Switzerland Cell to US: 001 – area code – phone number
US to Your Switzerland Cell: 011 – 41 – 9-digit number
Your Switzerland Cell Number to Switzerland: area code - phone number
Switzerland to Your Switzerland Cell Number: area code - phone number

Important: Toll free 800 numbers based in the US can not always be called from overseas cell phones.

Please Note: There is no support for service when roaming outside of Switzerland.

Rental Setup

• Make sure the battery is charged and the language settings on the phone are set to English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM phone's SIM card slot. (The SIM card slot is usually located under the phone's battery. If unsure of how to properly install the SIM chip, consult your phone's user guide).

• Turn on your phone and enter the 4 digit PIN code contained in your packaging. (It's concealed behind a black peel-back panel facing the page where the SIM card is affixed).  Consult your phone manual for how to do this (Try consulting the index under "security", "lock", "SIM", or "PIN.").

Activating Phone Service
Your first call in Switzerland activates your SIM.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Voicemail
The first time you call your Lebara Voicemail you will be given the option to create a security code and record a personalized Lebara Voicemail message. Your default code is set to the last 4 digits of your phone number - this will stay the same unless you choose to follow the voice prompts to change it.

To listen to your messages from your mobile phone in Switzerland:

• Dial +41 76 333 33 33 <Send>.

From your mobile phone outside Switzerland:

• Dial +4186076 followed by the last 7 digits of your phone number.
• As soon as you hear your own greeting press # to interrupt it.
• Enter your 4-digit mailbox password and press the # key again.

To change the language:
At the voice prompt:

• Press 1 for German
• Press 2 for French
• Press 3 for Italian
• Press 4 for English

Checking your Credit
To check your credit dial *147# <send>.  Your balance will be displayed on your screen.

Purchasing More Credit                                                                                                      
The easiest way to purchase more talk time is through Cellular Abroad (7 days/week English speaking reps) before and during your trip.  We offer 10 CHF of credit for $19.  This is the best method when travelling since you can spend more time enjoying your trip than looking for stores that sell recharge vouchers.

The refill card is available at many retailers in Switzerland.  Lebara Mobile top-ups are available as CHF 10, CHF 20, and CHF 30 vouchers.

Recharging Your Card
To recharge your SIM, follow these simple instructions:

1. Rub off the security strip on the Refill card to reveal a 16 digit code.
2. Dial *127* followed by the 16 digit code and # then the send button.  Ex. *127*xxxxxxxxxxxxxxxx# <send>
3. A short time later you will receive a SMS short message on your mobile phone display to indicate that your prepaid account has been recharged.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Call customer service from either your cell phone or a landline at 0840 48 00 00.

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (8am to 8pm EST, 7 days a week, English speaking reps) or via email at support@cellularabroad.com.

Rates
The below rates are per minute and expressed in Swiss Francs (CHF). Call times are billed per-minute.

All incoming calls are always FREE, regardless of their origin. There is a call set up fee of CHF 0.19 for every call.

Service Life
The SIM card service will be blocked if it is inactive for longer than 12 months.  For 6 months after the 12 month mark you can reactivate your SIM by calling customer service.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/swissSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.