Switzerland (Lebara) SIM Card Instructions

www.cellularabroad.com
+1 310 862-7100

Please be sure to read these instructions prior to departing for Switzerland.

PLEASE DO NOT INSTALL YOUR SIM CARD PRIOR TO ARRIVING IN SWITZERLAND. DOING SO COULD MAKE YOUR CARD INVALID.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing Instructions
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Switzerland Cell to US: 001 – area code – phone number
US to Your Switzerland Cell: 011 – 41 – 9-digit number
Your Switzerland Cell Number to Switzerland: area code - phone number
Switzerland to Your Switzerland Cell Number: area code - phone number

Important: Toll free 800 numbers based in the US can not always be called from overseas cell phones.

Please Note: There is no support for service when roaming outside of Switzerland.

Rental / Phone Purchase / SIM Card Only Purchase Setup

  • DO NOT insert the SIM card until you arrive in Switzerland. If it picks up a network in the US it will ruin the SIM card. *Bring the SIM card casing with you to Switzerland as you may need the PIN code located on it.
  • Make sure your phone battery is charged and the language settings are set to English.
  • If the menu settings do not appear in English consult your phone manual to change the language setting
  • Once in Switzerland snap out the SIM chip from the SIM card casing and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.
  • Turn on your phone and if prompted enter the 4 digit PIN code located on the SIM card casing.
  • The initial credit is preloaded
  • Your first outgoing call actives the service

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Voicemail
The first time you call your Lebara Voicemail you will be given the option to create a security code and record a personalized Lebara Voicemail message. Your default code is set to the last 4 digits of your phone number - this will stay the same unless you choose to follow the voice prompts to change it.

To listen to your messages from your mobile phone in Switzerland:

  • Dial +41 76 333 33 33 <Send>.

From your mobile phone outside Switzerland:

  • Dial +4186076 followed by the last 7 digits of your phone number.
  • As soon as you hear your own greeting press # to interrupt it.
  • Enter your 4-digit mailbox password and press the # key again.

To change the language:
At the voice prompt:

  • Press 1 for German
  • Press 2 for French
  • Press 3 for Italian
  • Press 4 for English

Checking your Credit
To check your credit dial *147# <send>.  Your balance will be displayed on your screen.

Purchasing More Credit                                                                                                      
The easiest way to purchase more talk time is through Cellular Abroad (7 days/week English speaking reps) before and during your trip.  We offer 10 CHF of credit for $19.  This is the best method when travelling since you can spend more time enjoying your trip than looking for stores that sell recharge vouchers.

The refill card is available at many retailers in Switzerland.  Lebara Mobile top-ups are available as CHF 10, CHF 20, and CHF 30 vouchers.

Recharging Your Card
To recharge your SIM, follow these simple instructions:

  1. Rub off the security strip on the Refill card to reveal a 16 digit code.
  2. Dial *127* followed by the 16 digit code and # then the send button.  Ex. *127*xxxxxxxxxxxxxxxx# <send>
  3. A short time later you will receive a SMS short message on your mobile phone display to indicate that your prepaid account has been recharged.

Activating Data
Contact Lebara customer service at 0840 48 00 00.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

  • Menu > Settings/Setup > Network > Available Network/Change Network > Search
  • Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

  • Menu > Settings/Setup > Network > Network Setup >Band
  • Make sure you select 900/1800

Customer Service
For network or service issues:

  • Call customer service from either your cell phone or a landline at 0840 48 00 00.

For hardware issues:

  • Please contact Cellular Abroad at +1-310-862-7100 (8am to 4pm PST, Monday through Saturday, English speaking reps) or via email at support@cellularabroad.com.

Rates
The below rates are per minute and expressed in Swiss Francs (CHF). Call times are billed per-minute.

Domestic Calls

 

National Fixed Calls

CHF 0.39 (US $0.386)

Lebara to Lebara (in Switzerland)

CHF 0.05 (US $0.05)

Other National Mobiles

CHF 0.49 (US $0.485)

Text Messages

CHF 0.14 (US $0.13)

GPRS

CHF 0.10/MB (US $0.10)

MMS

CHF 0.50 <100kb


International Calls

 

US, Canada, Germany, Japan, China

CHF 0.09 (US $0.09)

UK, Netherlands, Ireland, Belgium

CHF 0.26 (Mobile) / CHF 0.09 (Fixed)

Turkey, India, Serbia

CHF 0.19 (US $0.19)

Text Messages

CHF 0.19 (US $0.19)

MMS

CHF 1.00 (US $0.99)

All incoming calls are always FREE, regardless of their origin. There is a call set up fee of CHF 0.19 for every call.

Service Life
SIM cards that have not been used for over 6 months will expire and cannot be reactivated.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.


You will find a copy of these instructions on our website at http://www.cellularabroad.com/swissSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2008 Cellular Abroad