SIM Chip Installation Here's all it takes to install a SIM chip into a typical GSM phone. In most cases, you'll first need to pop the chip out of the credit-card sized SIM card. (Hold the card flat on a table with your thumb on top of the chip and then pull the card up by one corner to neatly break off the chip.) Note: Some phones may have a different way of opening the battery cover, or of releasing the battery or of securing the SIM card. If your phone uses a plastic "cage" to hold the SIM card, you will need to slide this housing to release the catch and then flip open the "bookcover"-style holder. (Some Motorola models are like this. Incidentally, the Motorola V66 SIM chip is installed underneath a removable faceplate, not under the battery.) If unsure how to proceed with the SIM chip installation, consult your phone's user guide.
General Mailing Address :
Cellular Abroad
425 Culver Blvd.
Playa del Rey, CA 90293
Shipping facility :
Cellular Abroad
4943 McConnell Ave STE. H
Los Angeles, CA 90066
Incomplete Rental Returns
Most of our phone rentals are returned in great shape and we are more than happy to apply the credit per our original rental agreement. Unfortunately, due to accidents or negligence, some of our customers return phones without all the original parts and pieces. Replacing these missing or damaged items is an expensive and time-consuming process for us. The following list details the replacement costs that will be charged for missing or defaced parts.
Replacement costs for missing/damaged items from phone rental
Will Call Orders
There will be a $10 service fee for all orders picked up directly at our Playa del Rey, CA office. It is required that you call the warehouse 1 hr prior to picking up your order and returning your package. Will-call orders must picked up and dropped off between 10AM-2PM.
Order By Phone
You may order securely online through our custom shopping cart or by calling our Order Line at 800-287-5072. We accept Visa, MasterCard, American Express and Discover credit cards. We also accept money orders and cashier's checks.
Shipping
Orders with next-day delivery must be placed by 1:30pm PST.
All sales orders are guaranteed to ship out the same day if placed by 2:30pm PST.
Rental orders are scheduled to arrive 2 business days before your departure date.
Orders placed over the weekend will not ship until the next business day.
Orders may be shipped to home or business addresses only as our carrier, FedEx, does not service PO boxes. Additionally, we do not ship to APO addresses or school dormitories. Due to the fact that FedEx Ground does not guarantee delivery dates, we must ship all rentals outside California via FedEx Express.
Customers are responsible for all shipping charges. We do not require a signature or a release form for domestic shipments. All packages / rentals arrive with no signature requirement, with the exception of international shipments. Cellular Abroad accepts no responsibility for the non-receipt of international shipments.
Note: While re-routing of shipments may be possible, be advised that this usually adds an extra day to shipments and FedEx charges $15 for this added service, so you would be billed this additional amount.
Rental phone packages ship with prepaid FedEx return-ship labels. Cellular Abroad will not reimburse anyone who loses their return-ship label or who ships using their own shipping method. This also applies to returned merchandise. Note that rental periods conclude when shipping boxes are picked up by FedEx, not when they arrive back at our offices. Many customers panic about the return ship time adding to their rental time and return their phones via express shipment. This is not necessary.
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