Support

General Information

Using Our Products

Contact Information

User Guides for Multi-Country Solutions (Talk Abroad and Satellite Phones)

National Geographic Talk Abroad
National Geographic Data Service Setup

Satellite Rental (starter instructions)
Satellite Rental (full user manual)

User Guides for Individual Country SIM-Cards (NOT Talk Abroad)

Australia
Canada
China-Hong Kong
France
Germany
Israel
Italy

Mexico
Phillipines
Spain
Switzerland
Thailand
UK
USA

User Guides for Data SIM Cards and MiFi

Australia
China
International w/ 1GB
Italy
Japan
Mexico
Spain
United Kingdom



SIM Chip Installation
Here's all it takes to install a SIM chip into a typical GSM phone. In most cases, you'll first need to pop the chip out of the credit-card sized SIM card. (Hold the card flat on a table with your thumb on top of the chip and then pull the card up by one corner to neatly break off the chip.) Note: Some phones may have a different way of opening the battery cover, or of releasing the battery or of securing the SIM card. If your phone uses a plastic "cage" to hold the SIM card, you will need to slide this housing to release the catch and then flip open the "bookcover"-style holder. (Some Motorola models are like this. Incidentally, the Motorola V66 SIM chip is installed underneath a removable faceplate, not under the battery.) If unsure how to proceed with the SIM chip installation, consult your phone's user guide.





General Mailing Address:
Cellular Abroad
19355 PCH
Malibu, CA 90265

Tel. 1-310-862-7100

Order Line 1-800-287-5072

Fax 1-310-919-2820

info@cellularabroad.com

Return Policy?
Please see our Terms & Conditions

Incomplete Rental Returns
Most of our phone rentals are returned in great shape. Unfortunately, due to accidents or negligence, some of our customers return phones without all the original parts and pieces. Replacing these missing or damaged items is an expensive and time-consuming process for us. The following list details the replacement costs that will be charged for missing or defaced parts.

Replacement costs for missing/damaged items from phone rental
Vinyl Case with plastic liner $5 / $1
SIM Rental Chip (Bahamas, Italy, Talk Abroad only)  $20
User Guide $9
Phone $30
Battery $15
Leather phone case $5
Europe plug/adapter $1
US plug/adapter $1
UK/Ireland plug/adapter $1
Australia plug/adapter $1
Charger cable $5
Charger $12

Will Call Orders
There will be a $10 service fee for all orders picked up directly at our Malibu, CA office. Walk-in orders must be picked up/dropped off between 10AM-2PM and must call in 1hr prior to arriving.

Order By Phone
You may order securely online through our custom shopping cart or by calling our Order Line at 800-287-5072. We accept Visa, MasterCard, American Express and Discover credit cards.

Shipping information

Important Shipping info:

  • Orders with next-day delivery must be placed by 3:00pm PST.
  • Express orders placed after 3:00pm PST will ship out next business day.
  • Ground orders will arrive within 5-7 business days from the day the order was placed.
  • Rental orders are scheduled to arrive 2 business days before your departure date.
  • Orders placed over the weekend will not ship until the next business day.
  • Orders may be shipped to home or business addresses only. FedEx does not service PO boxes.
  • We CAN ship to APO addresses.

 

48 Cont. States

AK & Hawaii

Canada

All other International

Transit Time

3-7 days

5-7 days

5-10 days

5-10 days

SIM Card

FREE

FREE

$3.00

$3.00

Phone Package

N/A

N/A

N/A

N/A

Phone Rental

N/A

N/A

N/A

N/A

 

48 Cont. States

AK & Hawaii

International

Transit Time

5-7 days

N/A

N/A

Phone Package

FREE

-

-

SIM Card

$6.00

-

-

Phone Rental (round trip)

$12.88

-

-

Available to all 48 contiguous states, Alaska and Hawaii.

 

Saver

Express

AK & Hawaii

Transit Time

3 days

2 days

2-3 days

Phone Package

$23.00

$30.00

$45.00

SIM Card

$15.00

$17.00

$35.00

Phone Rental (round trip)

$23.00

$30.00

$45.00

 

FedEx Standard
Overnight

FedEx Priority
Overnight

FedEx Saturday
Delivery*

First Overnight

Transit Time

by 12:00pm

10am to 10:30am

by 12:00pm

8:00am to 8:30am

Phone Package

$40.00

$45.00

$60.00

$110.00

SIM Card

$23.00

$28.00

$43.00

$100.00

Phone Rental (round trip)

$40.00

$45.00

$60.00

$110.00

Satellite Phone

$75.00

$80.00

$90.00

$130.00


 

FedEx Priority
Canada

US Minor**
Outlying Islands

All Other
International

Transit Time

2-4 days

6-10 days

6-10 days

Phone Package

$50.00

$65.00

$70.00

SIM Card

$35.00

$45.00

$50.00

Phone Rental (1-way)

$40.00

$60.00

$110.00

*UPS Saturday delivery only available for orders made on Friday before 2:30pm PST
**Includes Puerto Rico
Prices may increase for shipments with multiple items.

FedEx can help you determine transit times.

Customers are responsible for all shipping charges. We do not require a signature or a release form for domestic shipments. All packages / rentals arrive with no signature requirement, with the exception of international shipments. Cellular Abroad accepts no responsibility for the non-receipt of international shipments.

Note: While re-routing of shipments may be possible, be advised that this usually adds an extra day to shipments and FedEx charges $15 for this added service, so you would be billed this additional amount.

Rental phone packages ship with prepaid FedEx return-ship labels (Only in the U.S.). Cellular Abroad will not reimburse anyone who loses their return-ship label or who ships using their own shipping method. This also applies to returned merchandise. Note that rental periods conclude when shipping boxes are picked up by FedEx, not when they arrive back at our offices. Many customers panic about the return ship time adding to their rental time and return their phones via express shipment. This is not necessary.





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