SIM Chip Installation Here's all it takes to install a SIM chip into a typical GSM phone. In most cases, you'll first need to pop the chip out of the credit-card sized SIM card. (Hold the card flat on a table with your thumb on top of the chip and then pull the card up by one corner to neatly break off the chip.) Note: Some phones may have a different way of opening the battery cover, or of releasing the battery or of securing the SIM card. If your phone uses a plastic "cage" to hold the SIM card, you will need to slide this housing to release the catch and then flip open the "bookcover"-style holder. (Some Motorola models are like this. Incidentally, the Motorola V66 SIM chip is installed underneath a removable faceplate, not under the battery.) If unsure how to proceed with the SIM chip installation, consult your phone's user guide.
General Mailing Address :
Cellular Abroad
425 Culver Blvd.
Playa del Rey, CA 90293
Incomplete Rental Returns
Most of our phone rentals are returned in great shape. Unfortunately, due to accidents or negligence, some of our customers return phones without all the original parts and pieces. Replacing these missing or damaged items is an expensive and time-consuming process for us. The following list details the replacement costs that will be charged for missing or defaced parts.
Replacement costs for missing/damaged items from phone rental
Will Call Orders
There will be a $10 service fee for all orders picked up directly at our Playa del Rey, CA office. Walk-in orders must be picked up/dropped off between 10AM-2PM and must call in 1hr prior to arriving.
Order By Phone
You may order securely online through our custom shopping cart or by calling our Order Line at 800-287-5072. We accept Visa, MasterCard, American Express and Discover credit cards. We also accept money orders and cashier's checks.
Shipping information
2011-2012 Holiday Shipping Schedule:
Cellular Abroad's main office will be closed on Friday, December 23rd to observe the Christmas Holiday, and reopening on December 26th.
We will also be closed on Friday, December 30th for the New Year Holiday.
All orders placed from December 23rd through December 26th will be shipped out on Tuesday, December 27th.
All orders placed from December 30th through January 2nd 2012 will be shipped out on Tuesday, January 3rd 2012.
UPS will not pick up or deliver packages on December 26th or January 2nd. Any current rentals scheduled for December 26th or January 2nd will be shipped early to guarantee delivery.
Important Shipping info:
Orders with next-day delivery must be placed by 3:00pm PST.
Express orders placed after 3:00pm PST will ship out next business day.
Ground orders will arrive within 5-7 business days from the day the order was placed.
Rental orders are scheduled to arrive 2 business days before your departure date.
Orders placed over the weekend will not ship until the next business day.
Orders may be shipped to home or business addresses only. UPS does not service PO boxes. Additionally, we do not ship to APO addresses or school dormitories.
48 Cont. States
AK & Hawaii
Canada
All other International
Transit Time
3-7 days
5-7 days
5-10 days
5-10 days
SIM Card
FREE
FREE
$3.00
$3.00
Phone Package
N/A
N/A
N/A
N/A
Phone Rental
N/A
N/A
N/A
N/A
48 Cont. States
AK & Hawaii
International
Transit Time
5-7 days
N/A
N/A
Phone Package
FREE
-
-
SIM Card
$6.00
-
-
Phone Rental (round trip)
$12.88
-
-
Available to all 48 contiguous states, Alaska and Hawaii.
Saver
Express
AK & Hawaii
Transit Time
3 days
2 days
2-3 days
Phone Package
$23.00
$30.00
$35.00
SIM Card
$15.00
$17.00
$25.00
Phone Rental (round trip)
$23.00
$30.00
$35.00
FedEx Standard
Overnight
FedEx Priority
Overnight
FedEx Saturday
Delivery*
First Overnight
Transit Time
by 12:00pm
10am to 10:30am
by 12:00pm
8:00am to 8:30am
Phone Package
$40.00
$45.00
$60.00
$110.00
SIM Card
$23.00
$28.00
$43.00
$100.00
Phone Rental (round trip)
$40.00
$45.00
$60.00
$110.00
Satellite Phone
$75.00
$80.00
$90.00
$130.00
FedEx Priority
Canada
FedEx Economy
Canada
US Minor**
Outlying Islands
All Other
International
Transit Time
2-4 days
5-7 days
6-10 days
6-10 days
Phone Package
$50.00
$28.00
$65.00
$70.00
SIM Card
$35.00
$20.00
$45.00
$50.00
Phone Rental (1-way)
$40.00
$35.00
$60.00
$110.00
*UPS Saturday delivery only available for orders made on Friday before 2:30pm PST **Includes Puerto Rico
Prices may increase for shipments with multiple items.
Customers are responsible for all shipping charges. We do not require a signature or a release form for domestic shipments. All packages / rentals arrive with no signature requirement, with the exception of international shipments. Cellular Abroad accepts no responsibility for the non-receipt of international shipments.
Note: While re-routing of shipments may be possible, be advised that this usually adds an extra day to shipments and UPS charges $15 for this added service, so you would be billed this additional amount.
Rental phone packages ship with prepaid UPS return-ship labels (Only in the U.S.). Cellular Abroad will not reimburse anyone who loses their return-ship label or who ships using their own shipping method. This also applies to returned merchandise. Note that rental periods conclude when shipping boxes are picked up by UPS, not when they arrive back at our offices. Many customers panic about the return ship time adding to their rental time and return their phones via express shipment. This is not necessary.
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