Spain SIM Card Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for Spain

Activating Your Service

You must activate your service before you depart!

Email support@cellularabroad.com

  • Spain cell phone number
  • Name
  • Date of birth
  • Passport number

If you are activating more than one SIM card, please send separate emails.


Once you Arrive!

Power on your phone, enter the PIN provided on the SIM card and you will be ready to make and receive phone calls and access data (provided you have set up the proper APN information as per below).


Setting up your APN

(APN) must be set to: internetmas


How to set an APN:

(iPhone users: You cannot see the APN option until the foreign SIM card is inside. The settings will automatically revert to your current APN when you replace your US SIM Card)

iPhone 5, 6 - Settings>Cellular>set Cellular Data to on>go into Cellular Data Options> set Data Roaming to on> go into Cellular Data Network> set APN

iPhone 4 - Settings>Cellular>set Cellular Data to on>set enable 3G to on>set Data Roaming to on> go into Cellular Data Network> set APN

Android 1.6 / 2.1 / 2.2 / 2.3
From the Home screen Menu > Settings > Wireless & networks > Mobile Networks > Access Point Names (APNs) > Menu key (or three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 4.0 / 4.1 / 4.2/4.4 / 5
Settings menu > Wireless & Networks or Network Connections or Connections tab > More settings, More..., or More networks > Mobile networks/Cellular Networks > Access Point Names > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 6.0
From the Settings menu, look under Backup and reset, under Reset > Reset network settings > RESET SETTINGS > If a PIN, Password, or Fingerprint has been enabled, enter it > Tap RESET SETTINGS again > A confirmation message will display when complete > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.


SIM Insertion

The SIM card has been inserted for rental and purchase orders. If you purchased the SIM card only - Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.


PIN and PUK codes

The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If your phone prompts you for the PIN, please enter the 4 digit PIN as provided on the SIM card.

If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked.

To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code.

Please consult your manual for how to disable the PIN-check feature.


Dialing information

Your Spain Cell Number to USA: 001 - area code - phone number

US to Spain Cell Number: 011 - 34 - your Spanish phone number

Your Spain Cell Number to Spain: Direct Dial Spanish phone number

Spain to Your Spain Cell Number: 0 - Your Spanish number (minus the 34 country code)


Checking Your Credit

Dial *113# SEND to display your current credit and remaining data balance


Purchasing More Credit

Each $59 bundle will extend your service for 30 days and provide you with 500 minutes of calling and 1GB of data. Please note that you can only add one bundle per 30 day period.

We can add bundles directly to your account.

  • Call 001 310-862-7100 from your handset - not Toll Free
  • Call 00-800-3623-3333 from a landline - Toll Free
  • Or email support@cellularabroad.com
  • 8am to 4pm PST, M-F

Voicemail

Dial 242

When you first call 242 you are asked (in Spanish) to select your default language

Press 5 on your keypad to select English.

Confirm your selection with 1


Customer Service

You can contact Mas Movil (English speaking reps) directly from the handset by dialing 2373.

Contact Cellular Abroad

  • 8am to 4pm PST, M - F
  • From your handset 001-310-862-7100
  • Toll-free from a landline 00 800 3623 3333
  • Email support@cellularabroad.com

Service Life

Your SIM Card lasts for 4 months from the last usage


You will find a copy of these instructions on our website at http://www.cellularabroad.com/spainSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

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