www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Spain

DO NOT INSTALL THE SIM CARD PRIOR TO ARRIVING IN SPAIN.  IF THE SIM IS INSTALLED WHILE OUTSIDE OF SPAIN IT WILL REGISTER TO THAT NETWORK AND WILL NOT WORK WHEN YOU ARRIVE IN THE COUNTRY.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band, or quad-band GSM phone capable of functioning in the 900/1800 MHz GSM bands. (More bands are ok.)

Your Spain Cell Number to USA: 001 – area code – phone number

US to Spain Cell Number: 011 – 34 – area code – digit phone number

Your Spain Cell Number to Spain: area code - phone number

Spain to Your Spain Cell Number: area code - phone number

Important: Toll free 800 numbers based in the US may not always be available from overseas cell phones.

Please Note: There is no support for service when roaming outside of Spain.

Activating Your Service

Due to new laws regarding the use of prepaid services in Spain, the Spanish government requires you to fill out, scan and email a registration form, and a copy of your passport, before your SIM card can be activated for use in Spain. Please follow the instructions below to activate your SIM card.

• To activate your service you will need to fill out a registration form that you can download here. Fill out all required fields as per this sample form.
• You will need to email this form together with a scanned copy of your passport to info@telkosur.es
• Please print legibly and send good quality scans to avoid any problems with your activation.
• The SIM card will be activated in less than 24 hours or the next business day, and you will be emailed your Spanish phone number.
• When you arrive in Spain, insert your SIM card and power on your phone - You will receive a message confirming your telephone number. REMEMBER: Do not insert your SIM card until you arrive in Spain!

Rental Setup  

• Make sure your phone is charged and the menu settings are in English. 
• Register you SIM card. (see Activating Your Service).

For SIM Card Purchases

• Go to Spain.
• Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.
• Insert your Lebara SIM card into your handset.
• Register your SIM card (see Activating Your Service).
• Change the menu setting to English (refer to your phone’s user guide for instructions).

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Voicemail
To activate your voicemail box, dial 177 and follow the prompts.

1. To reach the voicemail system, dial 177 from your mobile phone.
2. To reach the voicemail system from a fixed or other mobile phone, dial 662-828-662.
   

Checking Your Credit
Dial 2224 from your Lebara Mobile and follow the voice prompts.

Purchasing More Talk Time                                                                                                             
The most convenient way is by calling Cellular Abroad 001 310-862-7100 or, from Spain, Toll Free 7 days/week from a Spanish landline at 00 800 3623 3333 (English speaking reps). Each $24 recharge vouchers offers approximately 167 minutes of calls to the US or about 67 minutes in Spain. You may buy only one or multiples vouchers.

Alternatively, Lebara Mobile top-up vouchers may also be available locally in Spain at most cellphone dealerships and convenience stores.

Adding More Talk Time Credit
Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls.

If you receive a physical voucher,  

1. Carefully remove the scratch-off coating on the back of your recharge card, exposing the PIN code.
2. Follow instructions on the recharge voucher to add the credit to your SIM.

If you receive a voucher code over the phone through Cellular Abroad while overseas, you will need to enter the voucher codes we provided you with over the phone.

• Dial 2223 and following the voice prompts.
• OR Dial *123*(recharge code)# <SEND> and the credit will be automatically added

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:  

• From you handset – dial 2222 <send>.
• From a landline – dial +901 810 810 (omit + if calling within Spain).

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (8am to 8pm EST, 7 days a week, English speaking reps) or via email at support@cellularabroad.com.

Rates
All incoming calls are always FREE, regardless of their origin.

To find more international rates, please visit:
http://www.lebara-mobile.es/en/internationaltariffs.php

Service Life
If there has been no activity on the SIM for 90 days the SIM will expire and cannot be reactivated.  This includes making or receiving calls and adding talk time to the SIM.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/spainSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.