www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Spain

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning in the 900/1800 MHz GSM band.

Your Spain Cell Number to USA: 001 – area code – phone number

US to Spain Cell Number: 011 – 34 – your Spanish phone number

Your Spain Cell Number to Spain: Direct Dial Spanish phone number

Spain to Your Spain Cell Number: 0 – Your Spanish phone number (minus the 34 country code)

Important: Toll free 800 numbers based in the US may not always be available from overseas cell phones.

Activating Your Service

IMPORTANT: Please follow this activation procedure before departing for Spain.

IMPORTANT: Please follow this activation procedure before departing for Spain.
The Spanish government requires we submit the following information.

• Your Mas Movil cell phone number
• Your 19 digit ICCID number, printed on the SIM card starting with "89" - See SIM card casing in attached envelope
• Your PUK number
• Your name
• Your date of birth
• Nationality
• Passport number
• Address in Spain (may be hotel)
• Your email address
Please email this information to: support@cellularabroad.com

If you are activating more than one SIM card, please send separate emails.

Rental & Phone Purchase Setup  

• The SIM card has been installed
• Make sure your phone is charged and the menu settings are in English.
• The initial credit is preloaded and you may make or receive calls in Spain once the SIM is activated
• See Activating Your Service above

For SIM Card Purchases

• Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.
  
• If the menu settings do not appear in English consult your phone manual to change the language setting
• The initial credit is preloaded and you may make or receive calls in Spain once the SIM is activated
• See Activating Your Service above

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Voicemail
The voicemail has been pre-activated for you. To reach the voicemail system, dial 242 <SEND> from your mobile phone. The menu options are in Spanish and cannot be changed, however, here are the options:

• Press 1 to listen to your messages
• Press 2 to activate voice mail
• Press 3 to deactivate voice mail (Or, dial ##002#)
• Press 4 to personalize voicemail
• Press 5 to retrieve number of person that left message
• Press 6 for time and date of call
• Press 11 to repeat the message
• Press 33 to go to the next message
• Press 77 to erase current message and go to next message

Checking Your Credit
Within Spain, dial *#113# send/talk and you will get a test message displaying your current credit

Purchasing More Talk Time
The most convenient way is by calling Cellular Abroad 001 310-862-7100 or, from Spain, Toll Free 7 days/week from a Spanish landline at 00 800 3623 3333 (English speaking reps). You may also purchase talk time at VIP stores, Telecor, Cepsa gas stations, “el Correo” (post office) or The Phone House.

Adding More Talk Time Credit
Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls.

If you receive a physical voucher, carefully remove the scratch-off coating on the back of your recharge card, exposing the recharge PIN code.

• Dial 2376, Press 1 to add the code. The prompts are in Spanish. Alternately, you can press 2 to change the language. Then, follow the prompts to add the recharge code

If you receive a voucher code over the phone through Cellular Abroad while overseas, you will need to enter the voucher code we provided you with over the phone.

• Dial 2376, Press 1 to add the code. The prompts are in Spanish. Alternately, you can press 2 to change the language. Then, follow the prompts to add the recharge code

Using Data
To activate data for your Spain MasMovil service, follow these instructions:

• Activate the service by calling 1473 SEND
• Configure your phone for data - Locate your phone's "web sessions" or "internet setup" submenu and create a new profile/access point
• Locate the "APN" setting. You do not need to adjust any other settings.
• Set the APN value to "internetmas"
• Save the profile and launch your browser. If you are unsure of these settings, check your handset manual for additional data setup information, or call Cellular Abroad at +13108627100.

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service, check your phone's band setting. Here is how to change the band setting on most handsets:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:  

From you handset while in Spain – dial 1473
From a landline while in Spain – dial 902 535 310 2373
• From your handset – dial 1473 <send>.
• From a Spain landline – dial 902 535 310 2373.
• From the US/Canada +34 693 77 23 73

To reach Cellular Abroad for recharges, billing or hardware support:

• From a landline, (NOT from payphones, mobile phones, and majority of hotels) Cellular Abroad can be reached 8am to 4pm PST, Monday - Friday with English customer support and recharge services by dialing this number: 00-800-3623-3333. Please note that some hotels may charge for toll free calls. You may reach us from your cell phone at +1-310-862-7100 (not a toll free call) or via email at support@cellularabroad.com.

Detailed Rates:
All incoming calls are always FREE, regardless of their origin.
Rates are per minute.

To find more international rates, please visit:
http://www.masmovil.es/international-tariffs?lang=en

Service Life
Making an outgoing call or text once every 90 days extends the service life of the SIM another 90 days. If you do not make an outgoing call or text within the 90 day period your account will be billed €4.72 per month (+IVA Taxes) until a call or text is made or your credit balance is €0. Once you have a €0 credit balance the SIM will deactivate after 90 days if more credit is not added.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/spainSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.