www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Slovenia.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Slovenia Cell to US: 001 – area code – phone number
US to Your Slovenia Cell: 011 – 386 – 8-digit number (drop the 0 in 9-digit number)
Your Slovenia Cell Number to Slovenia: area code - phone number
Slovenia to Your Slovenia Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Slovenia.

Rental Setup

• Make sure the phone is charged and the menu settings are in English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure the phone is charged and the menu settings are in English.
• Turn on your phone and-if prompted-enter the 4-digit PIN1 code engraved on the SIM card. The PIN1 code is found under the scratch-off protective coating on your SIM card.  Please consult your phone's user guide for how to do this. ( Look under "security", "PIN", or "SIM" section of your manual's index.)

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature

Activating Your Service

• Your first call in Slovenia activates your service.

Dial any number (except for 777, 112 and 113) and you will first be greeted by a friendly voice. You will first set the language for prompts helping you recharge your account and other settings. After that your initial call will be placed (listen to the prompts to the end and then enter your choice of language).

Checking your balance
Press *707# and press the Send key. Information about your balance will appear on your screen.

Purchasing More Talk Time
Additional call credit can be added by purchasing Vega's "Mega" recharge voucher cards. These cards are sold in denominations of 1500, 2500 and 5000 SIT at Vega stores, petrol and OMV gas stations, cash machines, post offices. (Vouchers expire one year after they were manufactured.) You can also call Vega customer service for information on other locations or ways to add credit.

Adding Talk Time
Even if you have zero credit - since incoming calls are always free - you will still be able to receive calls. Once you have purchased a recharge card, simply follow these easy instructions:

• Gently scratch off the protective coating on the back of the card to reveal your voucher code
• Dial 700 from your own mobile phone
• Press 1
• Enter the 12-digit code from your recharge card
• Upon successful entry of the code, your account will be credited and you'll receive an SMS confirmation of your new available balance.
• Dial +386 70 700 700, type in your phone number and password (set to 0000) and follow the. This can be with a call from any other phone, from a mobile (if it's not using the Vega network) or a fixed line - even if you're abroad! instructions.

Voicemail
To call your voicemail, dial 131 from your cell phone. You can also access your voicemail box by dialing 9799-0131 from a landline.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:
·      Menu > Settings/Setup > Network > Available Network/Change Network > Search
·      Select a different network carrier than the one currently shown.
If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:
·      Menu > Settings/Setup > Network > Network Setup >Band
·      Make sure you select 900/1800

Customer Service
For network or service issues:

• Dial 700 at any time. Customer service is available 24 hr/day
• From a landline, dial 070 700 700.
• Internationally, you can reach customer service at +386 70 777. Make sure to have your cell phone number available when calling from a landline.

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Calling Rates
Rates are based on per-minute charges. All rates are valid 24 hours/day. Calls to Voice Mail are charged as regular calls within the network. Calls are charged in 15-second intervals. The tariffs are valid for calls in Slovenia. Calls are billed in per-second increments. For up-to-date currency exchange rates, use the Currency Converter.

All incoming calls are always FREE

Service Life
After you top up your account, you have 90 days time to recharge again. If you fail to do so, you will no longer be able to make calls and send SMS messages, while you will still be available to anyone that might call you.

• After 180 days from your last recharge your incoming calls and services will be blocked too, and you also lose any positive balance you might have on the account.
• After 270 days your SIM card will be completely deactivated and you will lose your vega phone number.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/sloveniaSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.