www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Slovakia.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Slovakia Cell to US: 001 – area code – phone number
US to Your Slovakia Cell: 011 – 421 – 9-digit number (drop the first 0)
Your Slovakia Cell Number to Slovakia: area code - phone number
Slovakia to Your Slovakia Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Slovakia.

Rental Setup

• Make sure the phone is charged and the menu settings are in English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• If prompted for a PIN number, your default PIN is "1111". To disable PIN-check at startup, consult your phone's user guide.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature

Activating Your Service

1. Go to Slovakia
2. Turn on your phone
3. Dial 12351 <Send>
4. Your prepaid account will be activated

Checking your credit
To get your current call credit, dial 12351 and then dial 5.

Purchasing More Talk Time
Additional call credit can be added by purchasing O2 recharge cards. They are sold in denominations of 300 (~$9.33), 500 (~$15.55), 1000 (~$31.10) and 2000 (~$62.20) SKK at tobacco shops, magazine kiosks and any convenience store displaying the O2 logo.

Adding Talk Time
Even if you have zero credit - since incoming calls are always free - you will still be able to receive calls.  To add credit:

• Gently scratch off the grey protective layer to reveal your voucher code
• Send an SMS with the text "DOBI" to number 50
• Enter the 14-digit recharge code number
• Upon successful entry of the code, your account will be credited

Calling Rates
Rates are based on per-minute charges and billed per minute unless otherwise noted. For up-to-date currency exchange rates, use the Currency Converter.

All incoming calls are always FREE

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Dial 12345 at any time from your Slovakia cellular phone. Customer service is available 24 hr/day.
• From a landline, dial 0903 903 903.
• Internationally, you can reach customer support at +421 903 903 903.

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Service Life
You must add money to your SIM card at least once every 12 months or your account and corresponding phone number will be deactivated. The twelve month period begins from date of last recharge or initial activation.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/slovakiaSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.