www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Singapore.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing Information                           
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Singapore Cell to US: 008 – 1 –  area code – phone number
US to Your Singapore Cell: 011 – 65 – phone number
Your Singapore Cell Number to Singapore: area code - phone number
Singapore to Your Singapore Cell Number: area code - phone number

Save on calls to Brunei, Canada, Hong Kong, Laos, Macau, Malaysia, Puerto Rico, Russia, South Korea, Taiwan, Thailand and USA. Just dial 018 – country code – area code – phone number.

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Singapore.

Rental Setup

• Make sure the phone is charged and the menu settings are in English.
  

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure the phone is charged and the menu settings are in English.

Activating Your Service

• Once you arrive in Singapore, call StarHub’s Prepaid Mobile Service (24/7) at  9850 0000.
• You may begin calling.

Checking Your Credit

• Dial *113# <send> to find out your card balance, expiry date, free SMS balance, free airtime balance, and tenure.
• Or, you can dial 9850 0000 to reach StarHub’s Prepaid 24-hr toll free hotline.

Purchasing More Talk Time
You may purchase a recharge card called the GREEN Prepaid Top-up Cards at 7-Eleven, Cheers, Econ/iEcon, Watson’s stores and Singpost outlets islandwide.

Recharging Your Card

• Dial 9850 0000 and follow the voice prompts.
• Or, dial *112*<10 – digit voucher number>*<6 – digit PIN number>#<send>

Voicemail
To activate your Voicemail box:

• Dial *130#<send>
• You will receive an SMS once the setup is complete.

To retrieve voicemail messages

• Dial 1303
• Your default password is 8888.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Dial 1633 from your mobile handset.  

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Rates

A minimum credit balance of $1.00 is required in order to send an SMS/MMS or use Prepaid Gee!
# Promotion is valid till 30 June 2008 23:59 hours (Usual price: 18¢ per minute from 2nd minute thereafter).
† Local airtime charge for the duration of FREE IDD 018 calls made on GREEN Prepaid to Bangladesh will be charged at 8¢ per minute from the 1st minute onwards. Promotion is valid from 12 April 2008 till 31 May 2008.
Local airtime charge for the duration of FREE IDD 018 calls made on GREEN Prepaid to India will be charged at 10¢ per minute from the 1st minute onwards. Promotion is valid from 29 March 2008 till 31 May 2008.
^ Promotion is valid till 30 June 2008.
*Maximum size is limited to 300kb.

Service Life
Please ensure that you top up your GREEN Prepaid Card at least once every 6 months. Your GREEN Prepaid Card and its balance will expire if no top ups were made within 6-month period.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/singaporeSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.