www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Saudi Arabia. If you're consulting your phone's user guide, please defer to the instructions below with regard to the use of your Saudi Arabia SIM card. (Phone manuals are written in general terms.)

Provided by SAWA

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900 MHz GSM band in order to accept the SIM card.

Your Saudi Arabia Cell to US: 001 – area code – phone number
US to Your Saudi Arabia Cell: 011 – 966 – area code – phone number
Your Saudi Arabia Cell Number to Saudi Arabia: area code - phone number
Saudi Arabia to Your Saudi Arabia Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Saudi Arabia.

Rental Setup

• Make sure the phone is charged and the menu settings are in English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure the phone is charged and the menu settings are in English.
• If prompted for a PIN number, enter the PIN 1 number which is given with the card. To disable PIN-check at startup, consult your phone's user guide.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature

Activating Your Service

• Call 1500 and select your desired language.

Checking Your Credit
To check your free balance, dial *166#.

Purchasing More Talk Time
 Additional credit is available through the purchase of airtime vouchers, also called reload codes (not another SIM card), in Saudi Arabia. Airtime vouchers are available locally throughout Saudi Arabia at most convenience stores, petrol stations, SAWA authorized dealers and distributors.

Recharging Your SIM Card
To add airtime dial 1500 and enter 13 digit PIN code (found on voucher) followed by the instruction.
Airtime vouchers are available in 6 denominations:

Voicemail
Dialing 955, the customer enters the set-up menu for voicemail. Follow the setup menu and your voicemail-box is activated. To use your voicemail service, please forward to +96654000000. In the following situations:

• If there is no answer, dial: **61*+96654000000#
• If line is busy, dial: **67*+96654000000#
• If phone is off, dial: **62*+96654000000#
• If there is no coverage, dial: **62*+96654000000#

Once you received a message in your mailbox you will be notified by SMS that a new message in your mailbox. To retrieve messages: dial 955 when in the Kingdom or +96654000000 when abroad. You type in the pin code provided at set-up and listen to the Messages.
SMS

SMS is available for all customers and can be used instantly. In case you face problems sending SMS messages, please dial 902, or enter the setup number in your/mobile (SMS Centre): +96655031999

Customer Service
For network or service issues:

• Dial 902. Customer service is available 24 hr/day.
• To reach them from the US, dial +96614555555.

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Rates
Saudi Arabia (Sawa) National outgoing call

SAUDI ARABIA (Sawa) International outgoing call

Other helpful phone numbers

• Emergency numbers 902 , 907
• Fire Fighter 998

Service Life
Each time you add credit to the SIM, the validation is extended according to the validity period of each recharge card. If this credit expires, you then have 60 days to recharge the credit on your SIM card. After this time period, the SIM card will expire.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.