South Africa (Vodacom) SIM Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for South Africa.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing Instructions
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Calling from your South Africa Cell to US: 00 – 1 – area code – phone number
US to Your South Africa Cell: 011 – 27 – 9-digit number (drop the first 0)
Your South Africa Cell Number to South Africa: area code - phone number
South Africa to Your South Africa Cell Number: area code - phone number

Important: Toll free 800 numbers based in the US can not always be called from overseas cell phones.

Please Note: There is no support for service when roaming outside of South Africa.

Rental Setup

  • Make sure the phone is charged and the language setting for your phone is set to English.

For SIM Card Purchases
Snap out the Vodacom South Africa SIM chip from the credit-card sized SIM card and insert the chip into your GSM Phone's SIM card slot. If unsure, please consult your phone's manual.

  • Be sure that battery is charged
  • If prompted for a PIN number, your default PIN is "0000" (4 zeros) and then press talk or send.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature

Activating your service

  • You must dial 100 SEND from within South Africa to activate your SIM Card.
  • You must also add the initial recharge voucher code that was included with your package, in order to make and receive calls. The initial credit voucher is a small printed paper that reads "R55 Vodacom Virtual" found with the SIM Card/SIM Manual. Add the credit by dialing 100 SEND from your mobile phone in South Africa, and following the voice instructions to enter the Recharge PIN.

Voicemail
Call customer care by dialing 111 SEND toll-free to set up your voice mail. You can access your voice mail and record your greeting by dialing 121 SEND and follow the voice prompt.

Checking Your Credit
You can check your account balance any time you like by dialing *100# SEND, or by calling 5151 to listen to an automated message.

Purchasing More Talk Time
Recharge cards called "Vodacom top up vouchers" may be purchased in many denominations between 20 and 200 ZAR, at many outlets including convenience stores and gas stations. Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls.

Adding Talk Time

  • Scratch off the scratch-off area to expose your unique PIN number.
  • Dial *100*01*[PIN]# and press the SEND key
  • A message should appear confirming your credit has been added.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

  • Menu > Settings/Setup > Network > Available Network/Change Network > Search
  • Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

  • Menu > Settings/Setup > Network > Network Setup >Band
  • Make sure you select 900/1800

Customer Service
For problems with the cellular network or service:

  • Call customer service at 111 SEND from your cell phone while in South Africa. From a land line, you can call 0821187.

For hardware issues:

  • Please contact Cellular Abroad at +1-310-862-7100 (8am to 4pm PST, Monday through Saturday, English speaking reps) or via email at support@cellularabroad.com

Rates
Rates are expressed in South African Rand and are per minute charges.

Domestic

Peak

Off Peak

Landlines or other cell phones

ZAR 2,85 /min ($0.39 USD)

ZAR 1.12 /min ($0.14 USD)

SMS text messages

ZAR 0,80 ($0.10 USD)

ZAR 0,35 ($0.05 USD)

International text messages

ZAR 1,74 ($0.24 USD)

ZAR 1,74 ($0.24 USD)

*Peak is Monday to Friday, 7am to 8pm.
**Off Peak is any time after 8pm, holidays and weekends

International

$/min

USA, Canada and most of Western Europe

ZAR 7,20 ($0.94 USD)

Service Life
If you don't make an outgoing call within 90 days, your cell phone number will no longer function nor can it be reinstated.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.


You will find a copy of these instructions on our website at http://www.cellularabroad.com/safricaSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2010 Cellular Abroad