Important FAQs for Rentals

• When do I order?
  You can order as far in advance as you like - even months prior to your departure. We will ship your rental at the appropriate date in order for you to receive it prior to your departure. Rentals are shipped ground or express service and will arrive 2 business days prior to your set departure date.
• What will this cost me?
  • The applicable rental period fee for the duration of your rental period. (See 'Plans' tab)
  • The price of 1 International MiFi Recharge ($29.00)
  • Round-trip shipping and handling fee (see below).
• How much is shipping?
  If you order at least 2 weeks in advance, round-trip Ground shipping is only $12.88. If you are leaving soon, we offer round-trip 2-day Express for $29.96, or Overnight Express for $39.96. Rentals will arrive 2 business days prior to your set departure date.
• What is the latest I can order a rental MiFi?
  You can order up to one business day prior to your departure as long as you call in before to 1:30pm Pacific Time. Exceptions can be made on a limited basis, even if you are leaving early in the morning - we can usually get your phone to you. Please call our 800 number (rather than order via the web) in order to confirm that we can get you a MiFi device on time.
• When do I get the MiFi?
  You will receive your MiFi device rental two days prior to your departure, unless you require next day delivery.
• Does the MiFi device come charged?
  Yes it does, but it’s always best to test the battery and charge device before your departure.
• Can I charge this device on my trip?
  Yes, you will receive an international charger and relevant plug adapters, so you can charge the device in the U.S. or at your destination.
• How do I return the device?
  Round trip shipping is included in your shipping fee. You will be provided with a return sticker label, which you can put on the box the device arrived in, or your own box. If using your own box please do not use an extremely oversized box. (Canadian rental customers click here)
• What happens if I cancel?
  If your rental has not shipped, you will only be charged a 5% reserve fee. If your rental has been sent out, you are responsible for the one week rental fee plus the shipping fee.
• Are there any surcharges or hidden fees?
  Unless you are roaming outside of the country or countries for which your service is offered, the rates are fixed according to our posted rate chart and coverage areas. All rental customers are subject to our Terms & Conditions.
• Does Cellular Abroad offer insurance against loss or damage?
  Yes, rental insurance is available for $29.50 as an add-on once you add your item to the cart. See what is covered here.
  

Helpful Tips

Would you rather own your phone? Check out our package deals for Talk Abroad

Testimonials

Here are just a few of the many unsolicited emails we receive from our customers:

Hi, My wife and I used the Cellular Abroad services in 2008-2009 when we backpacked around the world for a year. We were very pleased with your services after getting a new 2009 SIM card mailed to us as our phone did not initially work in South America (Peru, Chile, and Argentina) with the 2008 SIM card that was provided with our phone. Upon receiving the new 2009 SIM card, the phone was a very nice resource moving forward on our travel around the world. It was amazing how we were able to have economical cell phone calls with our family back in the USA while we were in very rural areas, major tourist destinations, hostels, and just amazing places all around the world. Thanks for helping make our trip a success.

-Brian & Rebecca W

Just wanted to comment on the great service you provide. You folks are an A+ outfit. I ordered your sim and voucher card for the Bahamas and received them the very next day. Everything worked as promised and without a hitch. Unfortunately for my traveling companions, they had Cingular World roaming and could only receive calls. They ended up borrowing my phone! Once again, thanks for the great product.

-DM

Thank you for your excellent service. I will refer you to two other people who will be traveling to Europe.

-Jack M

I just wanted to say thank you so much. My son would have had no cell phone (he's a minor) to call home with, if it weren't for your going the extra mile. This is such a comfort to us. I will always use your company in the future & will recommend it to everyone I know. Again, thank you for your patience and your help.

-Deborah L

Loved having this service available. I will tell all my travelling pals about you. Thanks for the excellent product and service.

-K.H.

Thank you. Excellent service you provide. I will recommend your service to my friends...

-RR, Mill Valley CA

I found the phone to be of great use on my trip to Finland. The reception was incredible! I will certainly consider using Cellular Abroad if I travel overseas again. Thanks again.

-VR

The phone was a life saver. will suggest your service to everyone i know. Thanks again

-DG

My daughter decided to travel with a friend to Europe after their high school graduation. We thought it would be a good idea for them to have cell phones to contact each other in the event they became separated, and to make local calls. We did research whether to rent or purchase phones. We decided to rent phones from Cellular Abroad, using your convenient and well-priced companion plan. The phones arrived right on time for their trip. When they arrived in Europe, they had no problems whatsoever with the phones or making and receiving calls, even from us at home in the U.S. When it came time to purchase additional minutes of calling time, I sent an e-mail to customer service telling them I'd like to purchase $25.00 in additional calling time for each cell phone, and asking for instructions how to purchase the time. In reply, customer service advised me that they had placed the order for me and the additional minutes were immediately available. I was very impressed an apprciated cellular abroad's prompt and reliable service. I will use Cellular Abroad for all of our future trips and recommend you to all of our friends.

M. McCormick, Chicago

My trip was fantastic (I went to Sicily), and the phone worked perfectly. Your service was excellent and I will definitely use Cellular Abroad for my next European holiday.

-MH

I just wanted to send a quick e-mail and say THANK YOU for a great service. The international cell phone worked out great, and the service you guys gave me was top shelf. I will definitely be contacting you in the future for this service again.

-SM

I was the envy of everyone on our cruise with my cell phone. It was very expensive to use the phone in our stateroom. If I travel out of the country again, I will be sure to use your service.

-DC

The cell phone worked great while in Paris and Germany. When I travel abroad again, Cellular Abroad will be my first choice!

-CM

I have been reading Talk Abroad International SIM Card, I travel in Europe Zone 1 all the time and according to your site I can receive calls for free. Please relay my surprise at such a good service.

-SD

Having a cell phone was great. And, true to your word, it worked way down in the Aoelian Islands of Italy. Thanks

-CF

Thank you for your fine service. All went as planned. I'm greatly impressed by Cellular Abroad's efficiency and organization.

-CG