www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Palestine.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Palestine Cell to US:
001 – area code – phone number (It is the 6-digit phone number on the SIM case)

US to Your Palestine Cell:
011 – 970 – area code – phone number

Your Palestine Cell Number to Palestine:
area code - phone number

Palestine to Your Palestine Cell Number:
area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Palestine

Rental Setup

• Make sure your phone is charged and the menu settings are in English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure your phone is charged and the menu settings are in English.
• PIN1 codes have all been defaulted to 0000. Enter it to access the menus. It is a good idea to disable the PIN-check feature on your SIM card. If unsure, consult your phone's user guide under "security", "PIN", or "SIM".

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating Your Service

• When you arrive in Palestine, add your initial talk time recharge. Dial *122*, followed by the 13 digit recharge voucher number, followed by the # sign, then OK/Send.
• Alternatively, call 122, then follow the voice commands.
• Your first call activates your service.

Checking Your Account Credit

• Dial 1330.
• Your credit will be read to you.

Purchasing More Talk Time
Additional call credit can be added by purchasing Jawwal recharge cards. They are sold in denominations of 20 (~$4.30), 50 (~$10.80), 100 (~$15.50) and 200 (~$21.70) NIS at tobacco shops, magazine kiosks and any convenience store displaying the Jawwal logo.

Adding Talk Time
Even if you have zero credit - since incoming calls are always free - you will still be able to receive calls. Once you have purchased a recharge card, simply follow these easy instructions:

• Simply scratch off the protective coating on the back of the card to reveal your voucher code
• Call 122 from your own mobile phone and follow the voice instructions
• Enter the 13 digit code followed by the #
• Upon successful entry of the code, your account will be credited
• Listen to your new balance and end the call

Calling Rates
Rates are based on per-minute charges. For up-to-date currency exchange rates, use the Currency Converter.

All incoming calls received in the Palestinian territories are always FREE

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Dialing 111 from your Palestine cellular phone Operators are available 24 hr/day..
• Dial 1-800-059-059 from a fixed line.
• Dial 011 970 2 240 2440, to call JAWWAL from North America,

For hardware issues

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Service Life
Validity given to subscriber is 60 days, after time is consumed line will be cancelled and is impossible to be accessed again.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/palestineSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.