Pakistan (Mobilink) SIM Card Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for Pakistan.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.
Your Pakistan Cell to US: 001 – area code – phone number
US to Your Pakistan Cell: 011 – 92 – 9-digit number (drop the 0 in 10-digit number)
Your Pakistan Cell Number to Pakistan: area code - phone number
Pakistan to Your Pakistan Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Pakistan.

Rental Setup

  • Make sure the phone is charged and the menu settings are in English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

  • Make sure the phone is charged and the menu settings are in English.

 Activating Your Service

  • Your first call in Pakistan activates your service for up to 180 days.

Purchasing More Talk Time
When you run out of talk-time credit you will need to recharge your account by purchasing a scratch card. Mobilink Jazz scratch cards (vouchers) and Jazz Electronic Vouchers are very easy to find all over Pakistan and can be purchased at Mobilink centers, post offices, markets and at any Mobilink partners displaying the Jazz logo. These are sold in Rs 300, Rs 625, Rs 1000, Rs 1500, and Rs 2000 denominations.

Electronic Voucher Distribution (EVD) is an option by which you go to an authorized dealer and purchase a recharge. Rather than obtaining a pre-printed scratch-off card, you will obtain your recharge code on your receipt. Authorized EVD dealers are ABC Prepaid, PASPort, E-Charge and PSO-EVD.

Note: Every time you add airtime to your account, there is a 10% debit from your recharge amount to cover government taxes.

Adding Talk Time

  • Scratch the silver coating at the back of your card to reveal the 14 digit code.
  • Review the instructions on the back of the card and dial the number supplied.
  • Enter the 14 digit code into the handset.
  • You will receive notification when you have successfully applied your credit.

Rates
There are two rate plans offered. The standard Jazz Easy (default) rate plan and the Jazz Octane plan. The latter offers the option of lower discounted calling rate for 3 "favorite" local numbers, discounted SMS text messaging and a discount card.(You may need to visit a Mobilink store to obtain one of these.) International rates are the same for both rate plans and both offer discounts on 3 "favorite" local numbers.

Jazz Easy Domestic Prepay Calls per min.

Outgoing calls to any Mobilink Number

Rs 2.70 (~$0.04 USD)

Outgoing calls to all networks in Pakistan

Rs 4.70 (~$0.08 USD)

Off-net rate (Fixed line)

Rs 4.70 (~$0.08 USD)

Outgoing calls to any 3 favorite Mobilink numbers

Rs 2.25 (~$0.04 USD)

SMS (Jazz to Mobilink)

Rs 1.0 (~$0.02 USD)

SMS (Jazz to other networks)

Rs 1.5 (~$0.02 USD)

Favorite numbers addition/modification

Rs 10/number (~$0.17 USD)

Off-net rate inclusive of inter-connect charges
Govt. taxes apply

Jazz Octane Domestic Prepay Calls per min.

On-net rate

Rs 3.50 (~$0.06 USD)

Off-net rate

Rs 4.70 (~$0.08 USD)

LNO - Mobilink to Mobilink Only

Rs 1.50 (~$0.02 USD)

Favorite number call rate

Rs 1.50 (~$0.02 USD)

SMS on-net (Mobilink to Mobilink)

Rs 0.25 (~ 0.4 cents USD)

SMS off-net (Mobilink to other networks)

Rs 1.5 (~$0.02 USD)

Favorite numbers addition/modification

Rs 10/number (~$0.17 USD/number)

Package Conversion Charges

First time conversion is free. For any subsequent conversions, Rs. 25.0 (~$0.42 USD) per conversion are charged

Daily Deduction

Rs. 1.00 / day (~$0.02 USD)

International

USA (mobile or land)

Rs 5 (~$0.08 USD)

Incoming calls, both international and domestic, are always FREE!
SMS messages can be up to a maximum of 160-characters per message.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

  • Menu > Settings/Setup > Network > Available Network/Change Network > Search
  • Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

  • Menu > Settings/Setup > Network > Network Setup >Band
  • Make sure you select 900/1800

Customer Service
For network or service issues:

  • Dialing 111 from your Pakistan cellular phone. Mobilink customer service is available 24 hr/day
  • To call Mobilink from the US, dial 011-92-51- 2273984. When prompted, choose 0 for the operator.

For hardware issues:

  • Please contact Cellular Abroad at +1-310-862-7100 (8am to 4pm PST, Monday through Saturday, English speaking reps) or via email at support@cellularabroad.com

Service Life
Whenever you add credit to your prepaid account, your service life is extended 180 days. If you do not recharge your account again within 180 days, your account will be deactivated and you will forfeit any remaining airtime credit. You can reactivate it up to 6 months after the deactivation date, by paying a $10 USD reactivation fee. If you do not reactivate the card within 6 months of the deactivation date, your card will become invalid and you will not be able to reactivate it.

Please note: You can continue to receive free incoming calls for 180 days after the deactivation date. To reactivate your account contact your nearest Mobilink service centers or franchise center.
To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.


You will find a copy of these instructions on our website at http://www.cellularabroad.com/pakistanSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2008 Cellular Abroad