www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Morocco. If you're consulting your phone's user guide, please defer to the instructions below with regard to the use of your Morocco SIM card. (Phone manuals are written in general terms.)

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Morocco Cell to US: 001 – area code – phone number
US to Your Morocco Cell: 011 – 212 – area code – phone number
Your Morocco Cell Number to Morocco: area code - phone number
Morocco to Your Morocco Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Morocco.

Rental setup

• Make sure your phone is charged and the menu settings are in English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Be sure that your phone is fully charged and the menu settings are in English.
• Turn on your phone. Enter your 4-digit PIN number (located on the back of the SIM card) and then press talk or send. If unsure how to do this, consult your phone's user guide.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating Your Service

• When you arrive in Morocco, dial 555 <send> to receive your phone number.
• You can now begin calling.

Voicemail
Voice prompts are in French and Arabic.

• To access voicemail, enter "123".

Checking Call Credit

• To access charge & credits, enter "5554".

Purchasing Talk Time
Recharge cards must be purchased from a MediJahiz vendor found throughout Morocco.  You must have your cell phone and SIM card with you to purchase.

Adding Talk Time
To access the Meditel menu

• Enter 121 <send>.  You can access voicemail, charge/credits and more in the menu.

Rates
Rates are expressed in Moroccan Dirham and are based on per minute outgoing charges. For up-to-date currency exchange rates, use the Currency Converter.
Unlimited Free Incoming calls from any location.

*Peak is 8am to 10pm, M-F. Off peak is all other times.

Service Life
Your Morocco SIM card is valid for 6 months after activation. Each recharge will extend the validity period for 6 months. If you do not load your card within a 6 month period, the SIM card and accompanying phone number will expire. You may reload as often and as many times as you like.
To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/moroccoSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.