Mexico Telcel America Prepaid SIM Instructions
+1 310 862-7100
Please be sure to read these instructions before you leave!    

WARNING FOR IPHONE 4, 4S, 5c, 5S USERS: This SIM Card will currently not work in your phone, unless it is unlocked or a T-Mobile handset.

Service Activation:
Important!!! Email your Order ID and the date you would like your service to be activated.

Your service will last for 30 days from the activation date and is only extended by the addition of call credit.

You will receive your US number via text on the date you requested for activation. There is often a delay in the text arriving to your phone. To see your number immediately text or call another phone and confirm the caller ID.

Any additional months of service will be applied upon activation.

SIM Insertion

  • The SIM card has been inserted for rental and purchase orders.
  • If you purchased the SIM card only, please refer to the instruction guide if necessary. However, typically the SIM should be facing down as to make contact with the contact prongs.

Dialing Information
Your US Cell Number to US & Canada: 1 - area code - phone number

Your US Cell Number to US (while in Mexico): 001 - area code - phone number

Your US Cell Number to Mexico (while in Mexico): Local Mexican area code - phone number

Mexico Numbers to Your US Cell Number: 001 - area code - phone number

Extending your Service:
The easiest way to add additional talk time is to call Cellular Abroad and order an additional 30 days of service to your SIM card by dialing 1-800-287-5072.

Enabling Data
If your phone allows 3G data access you must configure the APN setting.

APN: wap.tracfone

How to set an APN:

(iPhone users: You cannot see the APN option until the foreign SIM card is inside. The settings will automatically revert to your current APN when you replace your US SIM Card)

iPhone 5, 6 - Settings>Cellular>set Cellular Data to on>go into Cellular Data Options> set Data Roaming to on> go into Cellular Data Network> set APN

iPhone 4 - Settings>Cellular>set Cellular Data to on>set enable 3G to on>set Data Roaming to on> go into Cellular Data Network> set APN

Android 1.6 / 2.1 / 2.2 / 2.3
From the Home screen Menu > Settings > Wireless & networks > Mobile Networks > Access Point Names (APNs) > Menu key (or three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 4.0 / 4.1 / 4.2/4.4
Settings menu > Wireless & Networks or Network Connections or Connections tab > More settings, More..., or More networks > Mobile networks > Access Point Names > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 6.0
From the Settings menu, look under Backup and reset, under Reset > Reset network settings > RESET SETTINGS > If a PIN, Password, or Fingerprint has been enabled, enter it > Tap RESET SETTINGS again > A confirmation message will display when complete > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

Voicemail must be activated while in the U.S. before you leave for Mexico or Canada.

Press and hold the 1 key on your handset to connect to your voice mail box system and follow the phone instructions to set up your recorded message.

Listening to your voice mail is free.

Customer Service

To contact Telcel America: (English Reps)

Phone: 1-800-362-9726 from Mexico 001-800-362-9726

Centers operate from 8 AM to midnight (EST) 7 days a week.

To contact Cellular Abroad:

You will find a copy of these instructions on our website at

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to

© 2014 Cellular Abroad