Mexico Telcel America Prepaid SIM Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions before you leave!    

WARNING FOR IPHONE 4, 4S, 5c, 5S USERS: This SIM Card will currently not work in your phone, unless it is unlocked or a T-Mobile handset.

Service Activation:
Important!!! Email support@cellularabroad.com your Order ID and the date you would like your service to be activated.

Your service will last for 30 days from the activation date and is only extended by the addition of call credit.

You will receive your US number via text on the date you requested for activation. There is often a delay in the text arriving to your phone. To see your number immediately text or call another phone and confirm the caller ID.

Any additional months of service will be applied upon activation.


SIM Insertion

  • The SIM card has been inserted for rental and purchase orders.
  • If you purchased the SIM card only, please refer to the instruction guide if necessary. However, typically the SIM should be facing down as to make contact with the contact prongs.

Dialing Information
Your US Cell Number to US & Canada: 1 - area code - phone number

Your US Cell Number to US (while in Mexico): 001 - area code - phone number

Your US Cell Number to Mexico (while in Mexico): Local Mexican area code - phone number

Mexico Numbers to Your US Cell Number: 001 - area code - phone number


Extending your Service:
The easiest way to add additional talk time is to call Cellular Abroad and order an additional 30 days of service to your SIM card by dialing 1-800-287-5072.


Enabling Data
If your phone allows 3G data access you must configure the APN setting.

APN: wap.tracfone

  • Android APN Programming:

    If you have an Android phone, sign into Google Play TM to download the "Telcel America Data Settings" app.

    You may also go to apn.TelcelAmericaBYOP.com for manual programming instructions.

  • iPhone APN Programming:

    • 1. While connected to a Wi-Fi network, open Safari and type in iapnupdate.TelcelAmerica.com. By doing this, you are agreeing to our Terms and Conditions.
    • 2. Tap Install > Install Now. Enter your passcode, if prompted, and tap Done.
    • 3. Exit your browser, turn OFF the Wi-Fi, and reboot your phone.

    With Wi-Fi set to OFF, access Safari to ensure your data connection is working


Voicemail
Voicemail must be activated while in the U.S. before you leave for Mexico or Canada.

Press and hold the 1 key on your handset to connect to your voice mail box system and follow the phone instructions to set up your recorded message.

Listening to your voice mail is free.


Customer Service

To contact Telcel America: (English Reps)

Phone: 1-800-220-9518
Email: custsrv@telcelamerica.com

Centers operate from 8 AM to midnight (EST) 7 days a week.

To contact Cellular Abroad:


You will find a copy of these instructions on our website at http://www.cellularabroad.com/mexicoSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2014 Cellular Abroad