Mexico / Canada / U.S. (AT&T Gophone) Prepaid SIM Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions before you leave!    

WARNING FOR IPHONE 4, 4S, 5c, 5S USERS: This SIM Card will currently not work in your phone, unless you purchased your iPhone from AT&T.

Service Activation:
Email support@cellularabroad.com your Order ID and the date you would like your service to be activated.

Your service will last for 30 days from the activation date and is only extended by the addition of call credit.

See the "Service Life" section below for the service life extension table.

You will receive your US number via email on the date you requested for activation.

Any initial or additionally purchased call credit will be applied upon activation.


SIM Insertion

  • The SIM card has been inserted for rental and purchase orders.
  • If you purchased the SIM card only - Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

Dialing Information
Your US Cell Number to US & Canada: 1 - area code - phone number

Your US Cell Number to US (while in Mexico): 001 - area code - phone number

Your US Cell Number to Mexico (while in Mexico): Local Mexican area code - phone number

Mexico Numbers to Your US Cell Number: 001 - area code - phone number


Checking your credit:
You can dial *777# to check your credit at any time.


Adding Talk Time:
The easiest way to add additional talk time is to set up a credit card with AT&T directly through your handset.

You can then add talk time from the US or within Mexico with a US credit card.

Dial 611 to reach Customer Support or *729 to reach the Payment Center.

You may also order through Cellular Abroad by calling 1 310 862 7100 or online at http://www.cellularabroad.com/germanyrecharge.php

  • If you order online you will receive a recharge PIN code
  • To apply the code dial *888*(recharge PIN code)# SEND
  • After a few seconds, the balance will appear on the screen

Voicemail
Voicemail must be activated while in the U.S. before you leave for Mexico or Canada.

Press and hold the 1 key on your handset to connect to your voice mail box system and follow the phone instructions to set up your recorded message.

Listening to your voice mail costs $0.10 per minute while in the US and $0.25 per minute while in Mexico.


Rates

Talk Rates (per min.) Mexico : $0.25 in&out US : $0.10 in&out Canada : $0.39 in&out
Text / SMS Rates $0.25 outgoing $0.20 incoming
Internet/Data Service 3G data is not available

Customer Service


Service Life
Your SIM is good for 30 days from the activation date and extends with credit addition as follows:

  • $15 : 30 days
  • $25 : 90 days
  • $50 : 90 days
  • $75 : 90 days
  • $100 : 365 days

You will find a copy of these instructions on our website at http://www.cellularabroad.com/mexicoSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2014 Cellular Abroad