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Please be sure to read these instructions prior to departing for Kuwait. If you're consulting your phone's user guide, please defer to the instructions below with regard to the use of your Kuwait SIM card. (Phone manuals are written in general terms.)

Your Kuwait SIM Card Cell Phone Number:
Your cellular phone number for Kuwait is on the SIM card package. Therefore, you can advise your contacts as to what your cell phone number will be prior to your actual departure to Kuwait.

Important: Most US toll free numbers are not accessable from overseas. Be sure to get valid international numbers prior to your departure.

Features:

• Unlimited FREE incoming calls from other cell phones originating in Kuwait. Incoming international calls are $0.16 per minute.
• Low rates within Kuwait and $0.75 per minute to the US
• A Kuwait cellular phone number.
• Complete with FREE airtime worth 15KD approx. $51.20 USD.
• Voicemail.
• No yearly contract, monthly charges or credit check.

Preparing Your Phone for use overseas:

While you won't be able to use your SIM card until you get to Kuwait, there are a few things you can do to test your equipment and prep your phone.

• Test that your phone charger works well with your phone and make sure your phone's battery can take and hold a charge. (All Cellular Abroad phones come with variable-voltage chargers.)
• If you are supplying your own phone, make sure you have the phone menus specifically set to use English (as opposed to the "automatic" setting.) Consult your phone manual if you don't know where the language setting is.
• Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs. (You'll usually find your phone's SIM card slot underneath the battery of your GSM cell phone. Consult your phone manual if unsure of the proper installation procedure.)
• Turn on your phone and—if prompted—enter the default 4-digit PIN code 0000.
  We strongly suggest you turn off the PIN-check feature if you are prompted for a PIN number every time your phone is turned on. Again, consult your phone manual for how to do this. (Hint: Look under "security", "PIN", or "SIM" section of your manual's index.)

Activating Your Service:

• Go to Kuwait.
• Be sure that battery is charged
• Turn on your phone.
• Place a call in order to activate your service

Recharging Your SIM Card:
There are two ways for non-Kuwait citizens to add talk time to their prepaid Kuwait SIM card. The first is to purchase an Eezee recharge voucher from Cellular Abroad or one of the many retailers or vending machines located all over Kuwait. Simply follow the instructions on the back of the card to immediately add the talk time. The second manner is to fax a copy of your passport and credit card to customer service with a request for them to add talk time for you which takes up to 24 hours to implement **. This information is provided with your Kuwait SIM card.

The recharge cards are available in the following denominations and corresponding validity periods

• 1.5 KD recharge card valid for 7 days
• 3 KD recharge card valid for 30 days
• 5 KD recharge card valid for 60 days
• 10 KD recharge card valid for 120 days
• 20 KD recharge card valid for 1 Year
• 30 KD recharge card valid for 1 Year

Rates:
All rates are expressed in Kuwait Dinars (KD) and are per minute rates. For up-to-date currency exchange rates, use the Currency Converter.

* Domestic calls are billed in 20 second increments. Peak is from 11a.m. to 11p.m every day except Fridays and public holidays. Incoming calls from another MTC cell phone within Kuwait are free. Incoming calls from a land line or from any international number are 45 fils per minute.

International Calls

SMS
Receiving SMS text messages is always free. Sending SMS messages is 20 fils per message.

Checking your credit
You can check your account balance anytime, all you have to do is to dial * 142 # send from your cell phone.

Voicemail
Dial 9690969 from your handset and follow the prompts. You may also log on to www.mtc-vodafone.com for more information.

Service Life:
You have 7 days to recharge your account from the day of disconnection. During this period you can make emergency calls and contact the customer service 106-116, besides receiving calls from other parties. If you don't recharge during the 7 days you have another 21 days to recharge your account only without receiving or sending calls. After this period expires, your account will be deactivated from the system in case the line is not reactivated within 90 days period. In this last attempt, the company has the right to resell it.

Customer Service:
For problems with the cellular network or service dial 107 from your handset (within Kuwait) or by calling 011 965 484-2000 from the US.

For problems with your cellular phone, contact Cellular Abroad at 00-1-310-862-7100 or email support@cellularabroad.com. If you're having a service issue, please call Cellular Abroad or relay a message to us through a contact back in North America and include any alternate phone numbers as well as the best time for us to call. Usually there is a simple fix. (It's also important to document any problems while you're abroad instead of after your return.)

Note: Toll free 800 numbers based in the US can not be called from overseas cell phones in most cases. If you are able to connect to an 800 number in the US, you will be charged for an international outgoing call.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/kuwaitSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We've tried to supply the most accurate information possible, but carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2008 Cellular Abroad