Italy iPhone Rental User Guide

www.cellularabroad.com
+1 310 862-7100

Activation:

Your service is live now!
Please do not make calls on the phone until you arrive in Italy as you are roaming in North America at $2 a minute incoming and outgoing.
You can power the phone on and add contacts or download apps on Wi-Fi.
You can add your iTunes account to the phone - please remember to delete this before returning the phone!

How to Dial:

  • Your Italian Cell to USA: 001 - area code - US Phone Number
  • USA to your Italian Cell: 011- 39- Your Italian Number
  • Italian Cell to Italy: Direct Dial Italian number excluding the 39
  • Italy to Italian Cell: Your Italian number excluding the 39
  • Did you opt for a US number add-on? This number can be direct dialed by anyone in the US and is billed to them as a local call. This number does not forward text messages.

Checking Your Credit:

  • Dial *5002# SEND as a call and your call credit balance will be displayed (displays in Euros not minutes, 10 Euros = 110 minutes/texts)
  • Dial *103# SEND as a call to see your remaining data balance

Purchasing More Call Credit and Data:

Your login is your email and your password is your zip code - unless changed by you

  • Add 110 additional minutes/texts for $29
  • Add additional data 1GB $49 or 2GB $79 (only 3GB are allowed per 30 day period)
  • Add 6 more hours to your US number $19

Go to cellularabroad.com>SIM Cards>Single Country>Italy SIM>Recharge Tab

Activating your voicemail:

  • Dial 401002 SEND
  • Choose option 4 for the language options
  • Select option 2 for English
  • Pressing option 7 will activate the voicemail.

Checking your voicemail:

  • Dial 401003
  • Select 5 to change the language
  • Option 2 is English
  • The default Pin is 1111

Data Bundle Issues

Make sure your phone's APN is set to web.unomobile.it (all other fields remain blank). Make sure your Data is enabled and Data Roaming is set to on.

  • iPhone - Settings>Cellular>Cellular Network Data>Access Point Name - replace the existing APN

PIN Code:
If prompted the default PIN is 1111

Customer Service:

  • For Uno Mobile support dial 401001 from your handset
  • For Cellular Abroad Support (M-F 8am-4pm PST):
    • From a landline (NOT available from payphones, mobile phones, and majority of hotels) 00-800-3623-3333
    • From your handset 001-310-862-7100 (not a toll free call)
    • Email support@cellularabroad.com or chat with us online

Roaming Rates in Europe:

Bundles are NOT supported outside of Italy, all rates deplete from standard call credit.

Calls to or from EU numbers €0.23 incoming and €0.49 per minute outgoing
Texts to or from EU number free incoming / outbound €0.13 per message
Calls to or from Canada / USA €1.50 per minute incoming and outgoing
Texts to or from Canada / USA €0.50 incoming / outgoing per message
Data $0.25 per MB


You will find a copy of these instructions on our website at http://www.cellularabroad.com/italyiphoneSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to support@cellularabroad.com.

© 2016 Cellular Abroad