www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions before you leave!

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Your Italy Cell Number to USA: 001 – area code – phone number
US to Italy Cell: 011 – Your Italian phone number (starting with 39)
Your Italy Cell Number to Italy: Direct Dial Italian number
Italy to Your Italy Cell Number: Your Italian number (minus the 39 country code)

Important:  Most US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: Cellular Abroad does not provide support for service when roaming outside of Italy. Checking voicemail or calling UNO support numbers while roaming outside of Italy will incur additional international charges.

Activation

Rentals

• The SIM card has been installed
• Make sure the phone is charged and the menu settings are in English
• The initial credit has been preloaded
• Your service is active
• Once you arrive in Italy you may make or receive calls

Phone Purchases

• The SIM card has been installed
• Make sure the phone is charged and the menu settings are in English
• The initial credit has been preloaded
• Once you arrive in Italy your first outgoing call activates the service

SIM card only purchases

Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning in the 900/1800 MHz GSM band.

Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• If the menu settings do not appear in English consult your phone manual to change the language setting
• The initial credit has been preloaded
• Once you arrive in Italy your first outgoing call activates the service

Voice Mail

Activating your voicemail
Dial 401002 SEND (Choose option 4 for the language options then option 2 for English)
Pressing option 7 will activate this service.

Checking your voicemail

• Checking your voicemail is a free call from within Italy
• Dial 401003
• Select 5 for the language options
• Select 2 for English
• Follow prompts to check your messages.
• The default PIN is 1111

Checking Your Credit

• Dial *5002# SEND and your balance will be displayed.

Purchasing More Talk Time
The most convenient way to buy credit is direct from Cellular Abroad. To use the same credit card you used to order from us, text the number "1" to our Recharge Hotline +447872281074 and we will instantly text you back a recharge code. A recharge code costs $26 for 10 Euros, which is worth approximately 32 minutes of calls to the US or Canada, or up to 112 minutes within Italy.

• You must have sufficient credit for at least 1 outgoing international SMS text message (USD $0.44)
• Text the number "1" to phone number +447872281074. You can obtain the '+' symbol by holding down the '0' key (or '*' key depending on your handset model). The '+' symbol is required.
• If successful, you will be sent a confirmation text message with your recharge code. See Adding more talk time below to load your call credit.
• If not successful, or you don't receive a code, call Cellular Abroad at 001 310-862-7100 (M-F, 8am-4pm PST)

If you wish to purchase credit locally within Italy, you can find vouchers in Carrefour, GB stores, Lottomatica (bars and cafes) and in the Sisal shops. For specific locations, please visit: http://www.lottomatica.it/servizi/ricariche/telefonia_mobile.html

Adding More Talk Time

• Dial *5002#rechargecode# then send. Example *5002#1234567890# send.

Alternatively, you can try this:

• Dial 401002.
• Following prompts enter your 10 – digit recharge code.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
Cellular Network or Service issues:

• From your handset – Dial 401001.
• From a landline – Dial 00-80036233333. This will direct your call to Cellular Abroad (open 7 days/week).

To reach Cellular Abroad for recharges, billing or hardware support:

• From a landline, (NOT from payphones, mobile phones, and majority of hotels) Cellular Abroad can be reached 8am to 4pm PST, Monday - Friday with English customer support and recharge services by dialing this number: 00-800-3623-3333. Please note that some hotels may charge for toll free calls. You may reach us from your cell phone at +1-310-862-7100 (not a toll free call) or via email at support@cellularabroad.com.

Calling Rates
These rates are expressed in US dollars and are based on per-minute charges.  Remember, all incoming calls are free regardless of origin.

Calls are billed every second after the first minute.

Text Message Rates
Incoming – Free

Roaming Rates:
Calls in Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Czech Republic, Hungary, Ireland, Iceland, Lithuania, Luxemburg, Malta, Norway, Holland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland are 0.23 Euros to receive from anywhere, including the USA and Canada and 0.49 to call within these countries or back to Italy per minute. Calls to Canada and the USA are 1.50 Euros per minute. For free incoming calls, please consider the National Geographic Travel SIM.

Service Life
Your Italian SIM card is good for one year.  Each recharge extends the life of your SIM card for one year from the date of the recharge.  If one year lapses then your SIM card and phone number will expire.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/italySIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.