Italy Standard Rental Phone User Guide

www.cellularabroad.com
+1 310 862-7100

Activation:

Your service is live now. Please do not use the phone until you arrive in Italy as you are roaming in the US at $2 per minute incoming and outgoing. You can power the phone on and add contacts and play around in the menu.

How to Dial:

  • Your Italian Cell to USA: 001 - area code - US Phone Number
  • USA to your Italian Cell: 011- 39- Your Italian Number
  • Italian Cell to Italy: Direct Dial Italian number excluding the 39
  • Italy to Italian Cell: Your Italian number excluding the 39
  • Did you opt for a US number add-on? This number can be direct dialed by anyone in the US and is billed to them as a local call. This number does not forward text messages.

Checking Your Credit:

  • Dial *5002# SEND and your call credit balance will be displayed (displays in Euros not minutes, 10 Euros = 110 minutes/texts)

Purchasing More Call Credit:

  • You can purchase 110 additional minutes/texts for $29 from cellularabroad.com>Italy SIM>Recharge Tab and credit will be auto added to your account.
  • If you have a US number additional 6 hour bundles can be added to your line for $19.
  • Additional ways to add credit:

Activating your voicemail:

  • Dial 401002 SEND
  • Choose option 4 for the language options
  • Select option 2 for English
  • Pressing option 7 will activate the voicemail.

Checking your voicemail:

  • Dial 401003
  • Select 5 to change the language
  • Option 2 is English
  • The default Pin is 1111

Customer Service:

  • For Uno Mobile support dial 401001 from your handset
  • For Cellular Abroad Support (M-F 8am-4pm PST):
    • From a landline (NOT available from payphones, mobile phones, and majority of hotels) 00-800-3623-3333
    • From your handset 001-310-862-7100 (not a toll free call)
    • Email support@cellularabroad.com or chat with us online

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