Israel (Cellcom) Prepaid SIM Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for Israel.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

For friends and family to call from USA to you in Israel, the correct dialing sequence is 011-972-54-xxx-xxxx

To call the US from your Israeli cell phone dial *313 SEND, and then wait for the "Omnitelecom" hotline to prompt you for a phone number. You will then dial 1 and then the area code and phone number (ex. *313 SEND, wait for IVR, then dial 1-310-862-7100). You must have at least 9 shekels of airtime credit in order to initiate an international call.

To dial a number within Israel, dial the city code (Jerusalem 02, Tel Aviv 03 etc) and then phone number. (ex: 02-561-8318)

Important: Toll free 800 numbers based in the US can not always be called from overseas cell phones.

Please Note: There is no support for service when roaming outside of Israel.

Rental Setup

  • Your SIM card has been installed. Make sure your phone is charged and the menu settings are set to English.
  • Power the phone on when you arrive in Israel and you are ready to make or receive calls.

Phone and SIM Package Purchase

  • Your SIM card has been installed. Make sure your phone is charged and the menu settings are set to English.
  • Power the phone on when you arrive in Israel and you are ready to make or receive calls.
For SIM Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

  • Make sure the phone is charged and the menu settings are in English. When you arrive in Israel you are ready to make or receive calls.
Changing language to English
  • Dial *111, (this is a free call) from your mobile phone anytime
  • Dial 7 when you hear the voice prompts (any language)
  • Select option 4 for English
To check your voicemail:

  • *151 and press the SEND key.
  • Your default PIN is 1111#
  • To switch the voice menus to English, call *159 and select option 2

Checking Your Credit
You can check your account balance anytime

  • Dial *111# then press talk and your balance will be displayed on your phone
  • Or you can dial *111 and press the SEND key (this is toll-free, 24/7 call)
  • Then dial 1 to hear your balance.

Purchasing More Talk Time
The most convenient way is by calling Cellular Abroad 018 310-862-7100 before as well as during your trip or toll-free from a landline in Israel at 00-800-362-33333.

Each $29 recharge voucher offers approximately 200 minutes of calls to the US or Canada or 70 minutes within Israel. You can instantly apply the code to your phone or we can have the credit remotely added to your phone within 24hrs.

Alternatively, recharge vouchers from Orange (called BigTalk ™), may also be purchased within Israel in denominations of 50, 75, 100 and 200 NIS at cellular stores, convenience stores and most post offices.

Adding Talk Time
To add talk time, follow these instructions (Talk time can only be added while in Israel):

  1. Dial *111 and press the SEND key (this is toll-free, 24/7 call)
  2. Press 1 to “Add Airtime”.
  3. Follow the voice instructions to enter your recharge PIN code number.

Using Data
To activate data for your Orange service, follow these instructions:

  • To use data at 4 NIS per MB locate your phone's "web sessions" or "internet setup" submenu and create a new profile/access point
  • Locate the "APN" setting.
  • Set the APN value to "uinternet"
  • Set both the username and password to "orange"
  • Save the profile and launch your browser. If you are unsure of these settings, check your handset manual for additional data setup information, or call Cellular Abroad at +13108627100.
  • To inquire about data bundle plans contact Orange customer support by dialing *111 send.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

  • Menu > Settings/Setup > Network > Available Network/Change Network > Search
  • Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

  • Menu > Settings/Setup > Network > Network Setup >Band
  • Make sure you select 900/1800

Rates
Rates are expressed in New Israeli Shekels and are per-minute charges.

Domestic

In US Dollars (approx.)

In Israeli Currency

Landlines and Other Cell phones

$0.32 per min.

1.20 NIS per min.


International

In US Dollars (approx.)

In Israeli Currency

USA, Canada and Europe

$0.08 per min.

0.29 NIS per min.

Useful Numbers

  • Directory Assistance: 144
  • Police: 100 
  • Ambulance: 101

Service Life
You must use your SIM at least once every 12 months to retain your service.  Call credits are valid for 12 months once they are active on your account.

Customer Service
For problems with the cellular network or service:

  • Contact customer service in Israel by dialing *111 from your handset. This is a free call.

To reach Cellular Abroad for recharges, billing or hardware support:

  • From a landline, (NOT from payphones, mobile phones, and majority of hotels) Cellular Abroad can be reached 8am to 4pm PST, Monday - Friday with English customer support and recharge services by dialing this number: 00-800-3623-3333. Please note that some hotels may charge for toll free calls. You may reach us from your cell phone at +1-310-862-7100 (not a toll free call) or via email at support@cellularabroad.com.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.


You will find a copy of these instructions on our website at http://www.cellularabroad.com/israelSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com

 © 2011 Cellular Abroad