Israel (Cellcom) Prepaid SIM Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for Israel.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation. Please note that your phone must be unlocked.

Important!!!
Service Activation:

You must email Cellular Abroad with the date you would like your service activated!!

You are internationally roaming in the US/Canada at $2 a minute incoming and outgoing, so don't make test calls!!

Email support@cellularabroad.com
Order ID or Israeli phone number
Activation date
We will email you back a confirmation.

If you Rented or Purchased a Phone
Your SIM card has been installed. If you rented a phone, the battery has been charged. If you purchased a phone, you will need to charge it.

Dialing information
For friends and family to call from USA to you in Israel, the correct dialing sequence is 011-972 followed by the number. Ex. 011-972-525-123-456

To call the US or Canada from your Israeli cell phone dial 018 followed by the country code, then the area code and the number. Ex. 018-212-123-4567

To text the US or Canada dial the "+" sign followed by the country code then the number. Ex. +1-212-123-4567

To dial a number within Israel, dial the city code (Jerusalem - 02, Tel Aviv - 03 etc.) and then phone number. (ex: 02-561-8318)

Cellular Internet
In order to use data, you must configure the APN on your device. Follow the instructions for your device to access the APN settings, then, configure the settings as follows:
Name: Cellcom 3G
APN: internet

Voicemail
To check your voicemail or change the standard greeting dial *80. Your default password is 1234#. Then, follow the voice prompts.

Checking your Credit
Dial *777 and press 2 to hear your balance. This is a free call.

Purchasing More Talk/Data Credit
The most convenient way is by calling Cellular Abroad toll-free from a landline in Israel at 00-800-362-33333. Each $99 top up gives you the same amount of credit that was on the initial SIM card. Please call during our regular business hours M-F 8-4 PST.

Service Life
You must use your SIM at least once every 12 months to retain your service. Call credits are valid for 12 months once they are active on your account.

Customer Service
From a landline, (NOT from payphones, mobile phones, and majority of hotels) Cellular Abroad can be reached 8am to 4pm PST, Monday - Friday with English customer support and recharge services by dialing this number: 00-800-3623-3333. Please note that some hotels may charge for toll free calls. You may reach us from your cell phone at 018-1-310-862-7100 (not a toll free call) or via email at support@cellularabroad.com.


You will find a copy of these instructions on our website at http://www.cellularabroad.com/israelSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com

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