Italy SIM card FAQs
What is a PIN/PUK code?
The PIN code is a security code to prevent unwanted users from accessing and making calls with your cell phone. The default code is 1111. Cellular Abroad usually disables the PIN for rentals and phone purchases but for Italy SIM only purchases, we do not (as not to disrupt the packaging). Therefore, for SIM only purchases, you will be prompted for the PIN. This feature can be disabled or you can change the PIN to another code. Be sure not to enter the code on to your handset erroneously as the third wrong attempt will block the SIM. To unblock it requires getting the PUK (phone unlock key) from Uno Mobile. This requires contacting Uno Mobile directly and there is usually a 48 hour turn around time. Our recommendation, don’t let this occur in the first place!
Can I keep my US phone number ?
You cannot retain your current US phone number. Every SIM card has a unique phone number associated with it. Your Italian SIM card will come with an Italian cell phone number.
What area code does my Italy SIM have?
Unlike North America, most countries do not associate cities to phone numbers. Phone numbers have their own unique area codes that differentiate them from land lines. Therefore, there is no such thing as a Rome or Milan based cell phone number.
Is the SIM card in English?
All the menu prompts (voicemail, checking/adding your credit) are in English by default. If for any reason you need to change your default language into Italian, this is possible simply by following the prompts.
How do I add call time?
The easiest and quickest way to add talk time is to call Cellular Abroad 7 days/week . We will give you a pin code or codes for you to enter onto the handset. This will give you immediate talk time. You may also purchase talk time locally in Italy by going to a tabacchi
Is there voicemail?
Yes, there is voicemail and the prompts are in English.
Can I send emails?
At this time, you cannot send emails. You can, however, send and receive text messages.
Is there GPRS?
There is no GPRS available as of this time.
Can I roam outside of Italy?
You can roam outside of Italy but the rates differ from using the service within Italy. Cellular Abroad does not sell this product for use outside of Italy and, while we cannot guarantee the services, since it is covered by the Vodafone network, quality and coverage is excellent outside of Italy as well.
How much are phone calls?
Phone calls are free to receive and are 0.18 Euros to call within Italy and 0.35 to call outside of Italy.
Can I use my US/Canada phone?
If your phone is unlocked and a GSM phone with the 900 and 1800 bands, you will be able to use your phone. Simply purchase an Italian SIM card and insert it in your phone. Chances are, your handset also has a multi voltage power supply. You will, however, need a plug adapter for the outlet
How good is the coverage?
Uno Mobile coverage is excellent. They run on the Vodafone network, which covers the vast majority of the country, including, of course, Sicily and Sardinia. Please note that there is no such thing as 100% coverage. Even in the center of Rome you may not always get coverage, particularly if you are indoors where the walls are thick. If you are staying in a remote location, say for example, a villa in Tuscany or Sicily, ask the agent or owner if there is coverage through the Vodafone network in that precise
What happens if I run out of credit?
If you run out of call credit, you can still receive calls (while in Italy) since all incoming calls are free. You can call Cellular Abroad 7 days/week to get more talk time. We also have an Italian toll free number that works from most landlines (some hotels will charge you even for toll free calls and toll free numbers usually do not work from Italian payphones). Please note that you can check your credit at any time from the handset and your phone will alert you before you make any call when there is less than 3 Euros on your balance.