www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for India.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your India Cell to US: 001 – area code – phone number
US to Your India Cell: 011 – 91 –  area code – phone number
Your India Cell Number to India: area code - phone number
Bahamas to Your India Cell Number: area code - phone number

Important: Toll free 800 numbers based in the US can not always be called from overseas cell phones.

Please Note: There is no support for service when roaming outside of the India.

Rental Setup

• Make sure your phone is charged and the menu settings are in English.

For SIM Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure the phone is charged and the menu settings are in English.

Activating your service

1. You may start calling. No activation required.

Call Credit
Your account balance is updated on the screen of your handset at the end of each chargeable call. You can also call 123 from your mobile phone and listen to the voice announcement or simply dial *123#, press 'OK' or 'YES' button and your account balance will be displayed on the screen of your handset

You may check your remaining credit as often as you like, free of charge.

• Enter *123# on your cell phone. Press talk or send.
• Follow prompts

Purchasing Talk Time

• In India, at a wide variety of vendors and outlets you can purchase different denominations of call credit.
• Visit http://airtel.in/reach_home.aspx?path=1%2f6%2f6%2f4&servid=1 to locate the vendor closest to your location before you leave.

Adding Talk Time
Simply follow the procedure mentioned below, to recharge your phone.

• Gently scratch the silver panel on the recharge card for a 16-digit number.
• Call '123' and choose your preferred language.
• Follow the voice announcement and enter the 16-digit recharge number, when requested.
• Your prepaid account will be automatically recharged by the calling value amount and validity of your coupon.

Voice Mail
You can divert your calls to voice mail from call settings. Voicemail will take a message for you, and play it back to you when,

• Your mobile phone is switched off.
• You are already engaged on another call.
• You have selected the call divert option.
• You are in an area that is not covered by the network.

Your voice mail local access phone number can be obtained by emailing your
phone number to Airtel at 121@airtelindia.com, subject heading "Voice mail
number" or call 121 when you arrive in India."

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band

• Make sure you select 900/1800

Customer Service
For network or service issues:

• Dial 121 from your handset.  This is a 24/7 customer support line.
• +91 11 4166 6000 Airtel customer support or email 121@airtelindia.com with your Ph. Number in the subject line
• +91 11 4166 6011/12 Airtel fax number

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Rates
Domestic Rates
Incoming:  4.5  US cents per min (domestic)
Outgoing:  $0.17

Outside Kerala (Home State) the phone will be on National Roaming.

• All Incoming calls will be Rs 1.75 per min
• All outgoing will vary.
• For detailed info on rates in each circle, you may visit http://www.airtel.in/nationalroamingprepaid.aspx?path=1%2f6%2f6%2f5%2f8

International Rates:

Outgoing:

Incoming: 6  US cents per min (international)

All incoming text is free.

• Domestic text  $0.02 USD
• National text $0.05 USD Rs
• International text $0.12 USD Rs

Service Life
Each time you add airtime to the SIM, the validity period is extended according to each recharge card. If this credit expires, you then have 60 days to recharge the credit on your SIM card. After this time period, the SIM card will expire and any remaining airtime will be forfeit.
To check your SIM cards validity dial *12

You will find a copy of these instructions on our website at http://www.cellularabroad.com/bahamasSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.