www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Hong Kong.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Hong Kong Cell to US: 1718 – 1 – area code – phone number                                                     US to Your Hong Kong Cell: 011 – 852 – area code – phone number
Your Hong Kong Cell Number to Hong Kong: area code - phone number
Hong Kong to Your Hong Kong Cell Number: area code - phone number

To dial long distance without using IDD 1718 service, dial 00 then country code, area code and phone number. 

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Hong Kong.

Rental Setup

• Make sure the phone is charged and the menu settings are in English.

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure your phone is charged and the menu settings are in English.

Activating your service

• Go to Hong Kong
• Dial *109# <send>. This will activate your card and all related services (including IDD 1718 for use in making discount international calls).
• Alternatively, dial 179 179

Checking Call Credit

• Dial *109# <send>
• A text will be sent (free of charge) to your phone with balance and expiry date.

Purchasing More Talk Time
You can purchase a Recharge Voucher at any CSL Limited shop or any other of the many authorized dealers in Hong Kong, including all 1010 Centres, One2Free Shops, CSL Care Centre, PCCW Shops, 7-Eleven, Mannings, Wellcome, Circle K, Daily Stop and other designated outlets. CSL Roaming Prepaid SIM can store up to $5000 stored-value.

Adding Talk Time

1. Scratch off coating on the recharge voucher to reveal 12 digit code.
2. Enter *109* 12-digit recharge code # <send>
3. You will receive a free short message to confirm your new balance and expiry date.

For more information, refer to the User Guide included in the SIM card packaging.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• In Hong Kong dial 179 179 (toll-free) or 2888 1010   from your handset.
• You can also reach customer service calling +852 2888 1010. (Choose option 1 for English and be prepared to supply your Hong Kong phone number. Once in the main menu, press "0" to speak to an operator.)

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Rates
Below rates are expressed in Hong Kong Dollars (HKD) and are based on per minute charges. Calls are billed in 30-second increments. All incoming calls within Hong Kong, regardless of origin, are $0.50 HKD. For up-to-date exchange rate info, visit www.xe.com.

Peak hours: 9AM - 9PM
Off-peak hours: All other times

Service Life
Each CSL Hong Kong SIM card is valid for 60 days. If the Prepaid SIM Card is used up or is going to expire, simply recharge it. After recharging, the mobile phone number can be extended to another 60 days from the date of recharge.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/hkSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.