www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Grenada. If you're consulting your phone's user guide, please defer to the instructions below with regard to the use of your Grenada SIM card. (Phone manuals are written in general terms.)

Requirements:
A GSM cellular phone with no service-provider lock. If you are unsure whether your phone is locked or not, test it with a SIM card from a service provider other than your own. The phone must be capable of functioning in the 900 and 1800 MHz GSM band. (More bands are ok.) Note: This SIM card is incompatible with the Ericsson R520 phone.

Your 7-digit Grenada SIM Card Cell Phone Number:
The Grenada SIM card is enclosed in an envelope (containing your Grenada Cell Phone number, security PIN and PUK) which is locally referred to in Grenada as a "Flex Pack".

Dialing information:
Grenada is part of the North American Numbering Plan. In order for people to call your Grenada cell phone number from the US and Canada, they dial as if they are dialing a number in another area code. They would dial 1-876 plus the 7-digit phone number. To call back to the US, one dials 1 + the desired area code and phone number. Keep this in mind when programming phone numbers into your phone's address book, and please be sure to inform anyone who has your Grenada cell phone number as to the proper dialing sequence in order to ensure you receive your calls.

To call the UK or another non-North American address, you would dial 011 followed by the country code and the number. (Just as if you were calling from the US!)

Important: Most US toll free numbers are not accessable from overseas. Be sure to get valid international numbers prior to your departure.

What are the dialing instructions between Digicel mobiles and landlines?
When dialing from landlines to Digicel numbers, simply put one (1) before the seven digits of the Digicel number you would like to dial. When dialing from a Digicel Mobile to any landline within Grenada, simply dial all seven digits of the number you are trying to reach. When dialing to toll free numbers, one should dial 1-888-toll free number.

Grenada SIM Card Information

Features:

• A Grenada pre-paid SIM card and cell phone number-you'll have the number before you depart
• Complete with initial airtime worth EC $25 (about $9 US)-that's over 18 minutes of outgoing calls back to the U.S. or around 29 minutes within Grenada.
• Unlimited FREE incoming calls from anywhere
• Domestic rates as low as $0.19 per minute
• Calls back to the US and Canada only $0.49 per minute.
• Add more call credits as needed by purchasing easily-obtainable recharge voucher cards in various denominations
• Call Wait/Call Hold
• Calling Line Identity
• Call Restrictions & Call Barring
• SMS
• Voicemail
• No yearly contract, monthly charges, daily minimum charges, minimum minutes per call charges or credit checks

Your Grenada Cell phone Number:
Your 7-digit mobile phone number for Grenada is displayed through the window on the front of your SIM card packaging and is below where it says "FLEX/PREPAID" and to the right of where it says "Tel No.:". You will also find your PIN1 number there.

Activating Your Service:

1. Go to Grenada
2. Put the Digicel Grenada SIM card into the cell phone*
3. Be sure that battery is charged
4. Turn on your phone
5. Enter the 4-digit PIN1 code, if prompted. (This is found in the SIM card packaging.) Consult your phone's manual for how to disable the PIN-check feature. (Highly recommended!)
6. You may start calling

Checking your credit:
To check the balance of your digiFLEX account at any time: Type *120# <Send> into the phone After you type the information, check the screen on your phone - the confirmation message with your balance will be displayed Alternately, to check the balance of your digiSELECT account at any time, please: Please call Customer Care by dialing 100 from your Digicel mobile phone or 1 876 380-7626 from any other phone.

Adding Talk Time:
Additional call credit can be added by purchasing Digicel FLEXcard recharge cards. They are sold in denominations of EC $15 ($5.60 USD), $25 ($9 USD), $40 ($15 USD) and $70 ($26 USD) at tobacco shops, magazine kiosks and any convenience store displaying the Digicel logo. You can also locate your nearest vendor by calling customer service. Even if you have zero credit - since incoming calls are always free - you will still be able to receive calls.

Once you have purchased a recharge card, simply follow these easy instructions:

• Simply scratch off the grey protective layer to reveal your voucher code
• Dial *121*VOUCHER NUMBER from your own mobile phone and press <send>
• Follow the instructions you hear to enter the code number
• Upon successful entry of the code, your account will be credited

Your FLEXcards have the following expiratory dates: $15 expires after 30 days; $25 expires after 45 days; $40 expires after 60 days; $70 expires after 90 days. If you do not use the full value of your FLEXcard within this period, you have an additional 60 days in which you can top-up your account. Any remaining credit on the phone will be added to your new top-up amount. However, if you exceed the 60 days, your SIM will be cancelled and you will need to purchase a new one to continue service with Digicel.

Calling Rates:
Rates are based on per-minute charges but are charged by the second. For up-to-date currency exchange rates, use the Currency Converter.

Domestic	Peak*	Off-Peak**	Weekend***	SMS
Landlines	EC $0.85 (~$0.32 USD)	EC $0.80 (~$0.30 USD)	EC $0.75 (~$0.28 USD)	EC $0.25 (~$0.09 USD)per msg.
Other Digicel customers	EC $0.75 (~$0.28 USD)	EC $0.65 (~$0.24 USD)	EC $0.50 (~$0.19 USD)	EC $0.25 (~$0.09 USD)per msg.

International	Per minute rate
USA & Canada	EC $1.30 (~$0.49 USD)
Caribbean	EC $0.85 (~$0.32 USD)
All other Destinations	EC $1.30 (~$0.49 USD)

*Peak: 7:00 AM - 11:00 PM
**Off-Peak: All other times
***Weekend: Fri. Midnight-Sun. Midnight All incoming calls are always FREE

Voice Mail:
For Voice Mail, call 123<send> and follow the prompts. The system is in English.

GPRS:
For GPRS, call 100 and request GPRS set-up and rates. Digicel can configure the parameters on your phone via SMS.

Customer Service:
Customer service for your Grenada prepaid SIM card is available 24 hr./day by dialing 100<send> at any time from your Grenada cellular phone. From a landline, dial 01 380 7626. From the U.S., you can dial +1 876 380 7626. Be prepared to provide your 7-digit Digicel prepaid number.

For problems with your cellular phone, contact Cellular Abroad at 1-310-862-7100 or email support@cellularabroad.com. If you're having a service issue, please call Cellular Abroad or relay a message to us through a contact back in North America and include any alternate phone numbers as well as the best time for us to call. Usually there is a simple fix. (It's also important to document any problems while you're abroad instead of after your return.)

Service Life:
Your account must be recharged at least once every 60 days or your SIM card will be decommissioned. Your mobile phone number will be recycled and any remaining airtime credit will be forfeited. You will need to obtain a new SIM card to continue with the service.

Note: Toll free 800 numbers based in the US can not be called from overseas cell phones in most cases. If you are able to connect to an 800 number in the US, you will be charged for an international outgoing call.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/grenadaSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We've tried to supply the most accurate information possible, but carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2008 Cellular Abroad