www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Greece

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Greece Cell to US: 001 – area code – phone number
US to Your Greece Cell: 011 – 30 – 10-digit number
Your Greece Cell Number to Greece: area code - phone number
Greece to Your Greece Cell Number: area code - phone number

Important: Toll free 800 numbers based in the US can not always be called from overseas cell phones.

Please Note: There is no support for service when roaming outside of Greece

Rental Setup

• Make sure your cell phone is fully charged and the language settings on the phone are set to English

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into the SIM tray of your GSM Phone with the metal portion facing down as to make contact with the contact prongs. (You will usually find your phone's SIM tray underneath the battery of your GSM cell phone).

1. Turn on phone.
2. Type the code for PIN 1, which is on the SIM card, and press the YES key. (Hang onto your PIN # in case you need it again!)

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating your service

• Do NOT attempt to activate until you are in Greece.
• Upon arrival make a call in order to activate service (Dial 1260 at no charge).

Changing Language of Audio Prompts
Audio prompts for the COSMOTE card are in Greek. To change them into English, you will need to call 1313. If you have any problems, call COSMOTE customer support or go to a COSMOTE store. Most customer service agents speak English.

Voicemail
COSMOTE Voice Mail Service gives you the opportunity, even when:

• Your mobile phone is turned off or outside coverage
• A call is not answered
• Your line is engaged
• You have activated call divert to your voice mail for all your calls

Checking Your Credit
Dialing 1314 gets balance information. Send a blank SMS to 1314 and receive balance info by SMS.

Purchasing More Talk Time
You may purchase recharge cards at convenience stores, gas stations, at most tobacco stores in 3 different denominations including €9, €15 and €30.

Adding Talk Time

1. Scratch off the protective coating on the back of the recharge card to reveal your code
2. Dial 1314 from your handset.
3. Enter the digits from your recharge card
4. After a successful recharge, you will be given your current balance.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For problems with the cellular network or service:

• Call 1314 from a cell phone or 697 100 1314 from a land line. You will be connected to customer service and will hear a brief message in Greek followed by English. Hold times are usually short.

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (8am to 8pm EST, 7 days a week, English speaking reps) or via email at support@cellularabroad.com

Rates

You will find a copy of these instructions on our website at http://www.cellularabroad.com/greeceSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.