SIM Card Purchase for Germany

Need a phone with this SIM?

Detailed Features Info & Rates Chart Activation Recharges Coverage Map Operating Instructions Need a phone? Priced at only 59.00

Cellular Abroad SIM Card for Germany
Cellular Abroad’s German SIM card by Ortel was designed specifically for US and Canadian travelers visiting Germany. The service uses the EPlus network, one of the largest carriers in Germany. International rates back home are a low €.09 per minute and incoming calls are free. The service is pay as you go so there are no contracts to sign or bills to pay. The initial SIM card has 100 minutes to the US and Canada and additional talk time can be added to the SIM card buy purchasing it within Germany or through Cellular Abroad’s German toll free, 24/7, English speaking top up center. This SIM card is the ideal solution for staying in touch while in Germany.

Here's a list of only a few of the major cities that our service covers: Berlin, Cologne, Dortmund, Dresden, Dusseldorf, Frankfurt, Gelsenkirken, Hamburg, Hannover, Leipzig, Munich, Nuremberg, Stuttgart, AND virtually everywhere else!

Information and Talk Rates Chart

Detailed Features

• German cell phone number w/ free incoming calls from anywhere in the world!
• Domestic outgoing rates of €0.19/minute ($0.25/minute).
• International outgoing rates of €.09/minute ($.12/minute).  Connection fee of €.15/call ($.19)
• € 10 of initial call credit (100 international minutes or 51 domestic minutes).
• Add more minutes by purchasing an Ortel recharge card from Cellular Abroad or convenience stores, supermarkets and magazine stands in Germany.  Available in €15 and €30 denominations.
• Voicemail (calls are €.29/minute)
• SMS/Text messages (free incoming and only €.19/message domestic and international).
• From a landline, (NOT from payphones, mobile phones, and majority of hotels) Cellular Abroad can be reached 24/7 with English customer support and recharge services by dialing this number: 00-800-3623-3333. From a cell: (310)862-7100 or email us at support@cellularabroad.com

Requirements
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900 and 1800 MHz GSM bands in order to accept the SIM card.

Phone Number
Germany Country Code: 49 + Germany Cell Number: 12-digit number starting with 0

Activating Your Service

1. From North America (from US line) – Call 011 49 1805010446 8AM to 6PM Monday-Friday.
2. From a German landline – Call 0800 000 6836
3. RECOMMENDED: Visit the Ortel website: www.ortelmobile.de.  Select language from top menu bar.  From there, click on the link ‘SIM – Karten Aktivierung’ and fill in the activation form.
   WARNING: Please do NOT insert the SIM card into the phone before arrival in Germany! Doing so could make your SIM invalid.

Checking Your Credit

1. Call 1155 and follow the menu prompts.
2. Call *100# and your credit will then appear on the screen.  This can be done outside of Germany as long as your phone is picking up a network.

When you receive a message stating “You are not qualified to make this call” you have no call credit.

Purchasing More Talk Time
The recharge card is the Ortel Mobile Recharge and is available in mult-Euro denominations.

• The most convenient way is by calling Cellular Abroad 001 310-862-7100 before as well as during your trip or Toll Free from a landline in Germany at 00-800-362-33333 (24/7 English speaking reps) . We only carry the 10 Euro recharge voucher.

• Or you can visit the Ortel Mobile website at http://www.ortelmobile.de/ to find locations that sell e vouchers either before or during your trip.

Germany Ortel €10 Prepaid Recharge Card only $22.00 for €10 of talk time credit Save time by starting your stay in the Germany with an additional €10 of talk time. Each of these recharges gives about 111 minutes of calls to the US or Canada or about 52 minutes in Germany. Incoming calls are free while in Germany.

Adding a recharge to your account:

• Top-Up via Keypad:  Enter *104*(16-digit code)# and hit ‘SEND.’  After a few seconds, the new balance will appear on the screen

• Top-Up via Service number: Dial 1155.  Select option 4.  When prompted, enter the 16-digit recharge code followed by ‘#’ to confirm.  The code will be repeated, and press 1 if correct.

Calling Rates
These rates are based on per-minute charges.  Remember, all incoming calls are free regardless of origin.

• Domestic outgoing rates of €.19/minute ($.25/minute).
• International outgoing rates of €.09/minute ($.12/minute).  Connection fee of €.15/call ($.19).
• Voicemail: calls are €.29/minute ($.39/minute).

Please Note: Toll free 800 numbers based out of the US can not be called from overseas cell phones.

Text Message Rates 
Incoming – Free
Outgoing – €.19/message
To send the text message, choose the WRITE option, write your message using the keypad to type, confirm and send it to the mobile number you desire.

Voice Mail
To check your voicemail, dial 99* or 9911.  You can follow the prompts to record a personal greeting.  You can also check your voicemail from another phone, in the US or in Germany; in Germany, dial 0177 99 plus the last 7-digits of your number or 011 49 177 99 and the last 7-digits of your number from abroad.

Customer Service
Cellular Network or Service Problems: contact Ortel Mobile Customer Service (open M-F 8AM to 6PM)

• Dial 0180 501 0446 (the call will cost €0.49/minute from your cell phone)

Cellular Phone Problems: contact Cellular Abroad (8AM – 6PM PST / 5PM - 3AM German time)

• From international number – 001 3108627100; or email us at support@cellularabroad.com

Service Life:
Your German SIM card is good for 7 months.  Each recharge extends the life of your SIM card for 7 months from the date of the recharge.  After 6 months, all credit will expire.  You have 30 more days to recharge your SIM card before the SIM and your phone number expire.

Multi-Country Travel
You can also purchase other SIM cards as well for other countries to where you may be traveling. (This option is good for those planning on doing a lot of local calling.) We also offer an international roaming Talk Abroad™ SIM Card that is convenient for travel to multiple countries. (This option is useful for those wanting a single number for use in multiple countries and who will be making more calls back home than locally.)