Germany Deluxe Phone Rental Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions
prior to departing for Germany.

Activation:

Your service is live now!
Please do not use the phone until you arrive in Germany.
You are roaming in the US at $2 per minute incoming and outgoing.
You can power the phone on and add contacts or connect to Wi-Fi.
You can add a Gmail account to the phone - please remember to delete this before returning the phone!

Once you arrive!

  • You must text FLEXIXL to 55255 upon arrival in Germany to activate your service plan.
  • You will receive a text message reply.
  • You must reply "JA" to this message.
  • You will then receive another text as a confirmation.
  • Your plan is now active.

How to Dial/Text

  • Your German Cell Number to USA: 001 - area code - phone number
  • US to German Cell: 011 - your German phone number (starting with 49)
  • Your German Cell Number to Germany: 0 - phone number
  • Germany to Your German Cell Number: 0 - your German phone number (minus 49 country code)

Checking Your Credit - Free

  • Dial *141# and send it like a call - your current balance will appear on the screen

Purchasing More Talk Time
Exhausted your minutes and data? You can add-on another 500 minutes and 1GB for $59

Voice Mail - 0.09 per minute
By default your voicemail is set to on.

  • Dial 3311

International Roaming rates throughout the European Union
(You will need to add additional standard call credit to use the service outside of Germany)

  • Incoming calls within the EU: 0.02 Euro cents per minute
  • Outgoing calls within the EU: 0.14 Euro cents per minute
  • Incoming texts within the EU: Free
  • Outgoing texts within the EU: 0.15 Euro cents per message
  • Incoming/Outgoing Calls with the US or Canada: 1.49 Euros per minute
  • Incoming texts with the US or Canada: Free
  • Outgoing texts with the US or Canada: 0.15 Euro cents per message
  • Data roaming within the EU: 0.23 Euro cents per MB

Data Bundle Issues

  • Make sure your phone's APN is set to: internet.t-d1.de
    • Username: leave blank
    • Password: leave blank
  • Android - Settings>Mobile Settings>Mobile Networks>APN - create new and save

Customer Service

  • For Lebara - €0.15 euro cents per minute
    • 5588 then option 0
      or
    • 018 0653 2272
  • For Cellular Abroad
    • 8am to 4pm PST, M-F
    • From your cell phone at 001-310-862-7100 (not toll free)
    • From a landline 00-800-3623-3333 - toll free
    • Email support@cellularabroad.com

You will find a copy of these instructions on our website at http://www.cellularabroad.com/germany-deluxeSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

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