www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for France.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information

Please note: Once your SIM card has been activated, we cannot offer a refund.

Your French Cell Number to USA: 001 – area code – phone number
US to French Cell: 011 – Your French number
Your French Cell Number to France: Direct dial French number
France to Your French Cell Number: 0 – Your French phone number - (minus the 33 country code)

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of France

Activation

Rentals

• The SIM card has been installed
• Make sure your phone is charged and the menu settings are in English
• Your initial credit, and any additionally purchased credit, has been preloaded
• Your first outgoing call once in France activates the service

Phone Purchases

• The SIM card has been installed
• Make sure your phone is charged and the menu settings are in English
• Your initial credit has been preloaded
• Your first outgoing call once in France activates the service

SIM card only purchases
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• If the menu settings do not appear in English consult your phone manual to change the language setting
• If prompted for a PIN code the default PIN code is 1234
• The initial credit has been preloaded
• Your first outgoing call once in France activates the service

PIN and PUK Information
For rentals and phone package purchase the PIN has been deactivated. For SIM card only purchases the PIN code is 1234 and is located on the credit card sized casing surrounding the SIM card.

Voice Mail           
To access your voicemail messages:

• Dial 555 to go to your voicemail box. This is a free call.
• Messages will play in the order they were received. Dial 2 to erase, 3 to replay, or 4 to store the current message and listen to the next message.
• If there are no messages; dial 1 to listen to archived messages, dial 2 to change your personal greeting, and dial 3 to change your voice mail settings.

Checking Your Credit

• Dial 500 (toll free) to check your credit or ... (This service is in French. Press 1 to hear you current credit balance and when you credit expires)
• Send a blank text message (SMS) to 22213. You will receive an incoming text message with your balance. You will not be charged for balance inquiries.

Adding More Talk Time
You may add more talk time directly from Cellular Abroad. We offer 15 Euro recharge vouchers for $29. Alternatively, recharge vouchers are available to buy in different denominations locally within France. Go to http://www.mobiho.fr/ and select “Chercher un point de vente pres de chez vous” to locate recharge voucher retailers in France. This website is currently only available in French.

• The most convenient way is by calling Cellular Abroad 001 310-862-7100 or Toll Free from a landline at 00-800-3623-3333 (8am to 4pm PST, Monday through Saturday, English speaking reps) before as well as during your trip. We only carry the 15 Euro recharge voucher for $29.
• To add your talk time, Dial 500 (toll free) from your handset. This service is in French. Press 2 and enter the recharge code followed by the # sign to add your credit.
• Alternatively, you can send a text with your voucher code to 22213. You will be sent a free text with your balance update

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Calling Rates
All incoming calls are free regardless of origin.

• Domestic Outgoing : € 0.19-39/minute
• International calls (US, Canada, & Europe): € 0.18/minute
• Calls to other Mobiho customers are FREE for the first 3 minutes, then € 0.29/minute thereafter.

Text Rates

• Incoming – Free  
• Outgoing Domestic - € 0.10/message  
• Outgoing Int. - € 0.17/message

Customer Service
For Mobiho Customer Care, dial 0805 100 441 or 543 from your handset while in France (charges may apply).

To reach Cellular Abroad for recharges, billing or hardware support:

• From a landline, (NOT from payphones, mobile phones, and majority of hotels) Cellular Abroad can be reached 8am to 4pm PST, Monday - Friday with English customer support and recharge services by dialing this number: 00-800-3623-3333. Please note that some hotels may charge for toll free calls. You may reach us from your cell phone at +1-310-862-7100 (not a toll free call) or via email at support@cellularabroad.com.

Service Life
The initial 15 Euro credit on the SIM is valid for 15 days after your first call. Each additional credit voucher will push back the credit expiration. The SIM Card itself has an expiration beyond the service life of the credit, depending on how much credit you add. Use our Service Life table to determine what credit purchase is best for you. You can also add credit while in the US to extend the life of your SIM.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/franceSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.