www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Egypt.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Egypt Cell to US: 001 – area code – phone number
US to Your Egypt Cell: 011 – 20 –area code – 9-digit number (drop the 0 in the 10-digit phone number)
Your Egypt Cell Number to Egypt: area code - phone number
Egypt to Your Egypt Cell Number: area code - phone number

Important:  US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Egypt.

Rental Setup

• Make sure your phone is charged and the menu settings are in English.
  

For SIM Card Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure your phone is charged and the menus are set to English.
• Turn on your phone
• Enter the default PIN code of 1234. We strongly suggest you de-activate the PIN-check feature on your SIM. If unsure how to do this, consult your phone's user guide. (Look under "security", "PIN" or "SIM" in the index.)

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating Your Service

• Your first call in Egypt activates your prepaid account.
• You will want to add the extra 25 EGP credit from your enclosed recharge card. The prepaid time is only valid for 2 days from the time you start it.

Checking your credit
To get your current call credit, dial 12351 and then dial 5.

Purchasing More Talk Time
Additional call credit can be added by purchasing MobiNil recharge cards. They are sold in denominations of EGP 5, 10, 25, 50, 100, 200 and 300 at tobacco shops, Mobinil shops and convenience stores displaying the MobiNil logo

Adding Talk Time
Even if you have zero credit - since incoming calls are always free - you will still be able to receive calls.  Once you have purchased a recharge card, simply follow these easy instructions:

• Gently scratch off the grey protective layer to reveal your voucher code
• Follow the instructions on the recharge card to add talk-time
• Upon successful entry of the code, your account will be credited

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For service or network issues:

• Customer service is available 24 hr/day by dialing 110 from handset.
• From a landline, dial 05796 111.

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Calling Rates
Rates are based on per-minute charges and billed per minute unless otherwise noted. For up-to-date currency exchange rates, use the Currency Converter.

All incoming calls are always FREE

Service Life
Your Egypt SIM card will expire 2-months after activate the service. Adding a recharge voucher or placing a call will extend the life of the SIM for 3 months.  If no call is placed within 3 months there is a 10-day grace period before the SIM phone number will be deactivated.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/egyptSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.