www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Croatia. If you're consulting your phone's user guide, please defer to the instructions below with regard to the use of your Croatia SIM card. (Phone manuals are written in general terms.)

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Croatia Cell to US: 001 – area code – phone number
US to Your Croatia Cell: 011 – 385 – 9-digit number (drop the 0 in the 10-digit number)
Your Croatia Cell Number to Croatia: area code - phone number 
Croatia to Your Croatia Cell Number: area code - phone number 

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside Croatia.

Rental Setup

• Make sure the battery is charged and the menu settings are in English.

For SIM Purchases Only
Snap out the VIPme chip from the credit-card sized SIM card and insert the chip into your GSM Phone's SIM card slot. If unsure, please consult your phone's manual.

• Make sure the phone is charged and the menu settings are in English.
• Enter PIN. (The PIN and PUK codes are provided in your SIM card packaging). Press Talk/Send/Yes (depending on phone model). Disable the PIN-check feature on your phone.
• After installing the SIM chip, you'll be able to add numbers to your address book, but you will not be able to make a call until you're in Croatia.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating your service

• You must make a call to a local number in Croatia to activate the card. (It's not necessary to have the call go through, though.)
• You are now ready to place or receive calls.

Voice Mail
Dial (VIP sekretarica) at 091 70 00. All calls are free of charge.

Checking your credit
You can check your account balance by calling: 917788 or press *101#. You will also receive a text message when your credit runs low.

Purchasing More Talk Time
 Recharge cards, known as VIPme vouchers are readily available at convenience stores, gas stations, VIP-NET shops, tobacco shops, magazine kiosks and other authorized outlets. You may purchase them in denominations of 100kn and 200kn (The 100kn denomination has a validity period of 90 days and the 200kn voucher has a 180 day validity period).

Adding Talk Time
The new credit purchased is added to the existing credit. Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls.

• Buy a VIPme recharge voucher
• Gently scratch the protective coating on the back of your card to uncover a 14-digit recharge code.
• Dial *103*, then the 14-digi refill code, then # and then <OK>
• You will be notified that the credit has been applied

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Call customer service in Croatia at 917700 or internationally at +385 917700. (They speak English!)

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Rates
Prices are in HRK, VAT included. While there are 3 calling plans ("tariff options"), most short-term travelers will find the default VIPme call plan best for their needs. To view info for all the calling plans and info on how to change the default plan, go to http://www.vipnet.hr/cw/show?idc=8749108

Complete with FREE initial credit of $4.06 (20 HRK) with an additional credit of $2.03 (10 HRK) every month for 8 consecutive months. In total, the free credit is worth roughly $20.30.”

VIPme call option

Incoming calls, both international and domestic, are always FREE!

*Peak: Monday to Friday 07:00 - 19:00
**Off-Peak: Monday to Friday 19:00 - 07:00 and Saturday, Sunday and Public holiday 0:00 - 24:00

Vip friends for 0 Kn! (Free) promotion
To choose the Vip friends number, you can do it by calling Vip friends menu on 091 7785. To activate the service, send an SMS with content 0kn to number 991 and within 24 hours you will receive an SMS confirmation of activation.

After the activation, Vip friends 0 kn option is automatically charged 30 Kn (about $5.15) every 30 days. Deactivation of 0 kn Vip friends option is possible by sending SMS with content NE or -0kn to number 991. SMS messages sent to 991 are free of charge for Vipme customers.

Rules of promotion
 Vip friends 0 Kn option defines time prepaid offer for Vipme customers available as an option in existing prepaid tariff model. Calls toward Vip friends destination charged at 0 Kn/min and all other calls and services are charged as in chosen Vipme tariff model with following charging rule.
After the activation, Vip friends 0 Kn option is automatically charged 30 Kn every 30 days.

The amount of first monthly fee is charged from the Vipme account in the moment of activation of the 0 Kn option. Activation or monthly prolongation of Vip friends 0 Kn option will be executed only if Vipme customer has enough money on Vipme account at the moment of monthly fee charging.
After 1000 free minutes, VipNet reserves the right to deduct credits according to the standard rates.

Free of charge calls
Free of charge calls from Vip (091) network are:

Service Life
Credit from a 35 HRK is valid for 30 days. The 100 HRK recharge is good for 90 days and you have 180 days in which to use the credit from a 200HRK voucher. After the expiration of the credit, there is a 90 grace period during which credit can be added and the phone number retained. If more than 90 days go by after the expiration of the credit, the SIM card and corresponding phone number become invalid.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/croatiaSIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com

© 2008 Cellular Abroad