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Please be sure to read these instructions prior to departing for China or Hong Kong.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your China-Hong Kong "Two-in-One" SIM card will come with a China-based cell phone number as well as a Hong Kong number. These numbers are on a white sticker on the SIM with a C (for China) next to one and an H (for Hong Kong) next to the other.

In China
Your China Cell to US: 17911 –  001 – area code – phone number
US to Your China Cell: 011 – 86 – 11-digit number
Your China Cell Number to China: 17911 – 0 – area code - phone number
 China to Your China Cell Number: 17911 – 0 – area code - phone number
Your China Cell to Hong Kong Number: 17911 – 00852 – area code – phone number

In Hong Kong                                                                                                                                                   Your Hong Kong Cell to US: 001 – area code – phone number
US to Your Hong Kong Cell: 011 – 852 – area code – phone number
Your Hong Kong Cell Number to China: 001 – 86 – area code – phone number
Your Hong Kong Cell Number to Hong Kong: phone number
Hong Kong to Your Hong Kong Cell Number: phone number                                                                        
Make sure to turn your phone off and on when entering China or Hong Kong so that your phone can properly register to the local network.

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.                                                                                                     
Please Note: There is no support for service when roaming outside of China/Hong Kong

Rental Setup

• Make sure your phone is charged and the menu settings are set to English

For SIM Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure your phone is charged and the menu settings are in English.

Activating Your Service                                                                                     

• Your first call in China/Hong Kong will activate the service

Checking Your Credit

• In China, dial 1013089.
• In Hong Kong, dial 65550808.

Purchasing More Talk Time
The easiest way to purchase more credit to add to your SIM card is by linking your credit card to your prepaid Two-in-One account, and this is best done from the U.S. BEFORE you leave for China and Hong Kong.

• Call 1-866-574-2050. This is a toll-free number in the US, but rings to a number in China. You will need to call after 4PM Pacific Time. Upon request, your China Unicom prepaid account will be topped-up whenever you contact customer service.
• In China, dial 17901+021+52955023.
• In Hong Kong, dial 001+86+21+52955023. The Chinese service reps speak English.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Call 800-820-0293 for customer service within China. This only works from land lines and China Mobile cards.
• For emergencies, call:1-800-820-0293 OR 86-21-61478109

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Rates
Rates are based on per-minute charges.

* Dialing 17911 then destination # will save you over 70% cost on international calls and long-distance calls in China. IP codes cannot be used in Hong Kong.

Service Life
Service with the China phone number has a service life of 180 days. The Hong Kong number must be used at least once every 60 days in order to retain the service. The SIM card must be recharged a minimum of once every 60 days to keep both numbers active.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

© 2008 Cellular Abroad