www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for China or Hong Kong.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your China-Hong Kong "Two-in-One" SIM card comes with both China and Hong Kong phone numbers printed directly on the SIM Card holder.

Making/Receiving calls in China
Your China Cell to US: 12593 –  001 – area code – phone number
(You must use the 12593 prefix to receive the $0.06 per minute rate)
US to Your China Cell: 011 – 86 – your Chinese number
Your China Cell Number to China: 12593 – 0 – Chinese phone number
(You must use the 12593 prefix to receive the $0.06 per minute rate)
China to Your China Cell Number: 0 – Chinese phone number
Your China Cell Number to any other country: 12593 – 00 – phone number
Your China Cell to Hong Kong Number: 12593 – 00852 – Hong Kong phone number

Making/Receiving calls in Hong Kong
Your Hong Kong Cell to US: 001 – 1 – area code – phone number
US to Your Hong Kong Cell: 011 – 852 – Hong Kong phone number
Your Hong Kong Cell Number to China: 001 – 86 – Chinese phone number
Your Hong Kong Cell Number to Hong Kong: Direct Dial phone number
Hong Kong to Your Hong Kong Cell Number: Direct Dial phone number
Make sure to turn your phone off and on when entering China or Hong Kong so that your phone can properly register to the local network.

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.
Please Note: There is no support for service when roaming outside of China/Hong Kong

Activation

Rental / Purchase Phone Setup

• The SIM Card has been installed
• Make sure your phone is charged and the menu settings are set to English
• Your Service is active
• Your initial credit is preloaded
• Any additionally purchased credit vouchers were provided in the form of recharge voucher codes and can be loaded at anytime once in China - see "Adding talk time" below

Setup For SIM Purchases Only

• Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.
• Your Service is active
• Your initial credit is preloaded
• Any additionally purchased credit vouchers were provided in the form of recharge voucher codes and can be loaded at anytime once in China - see "Adding talk time" below

Checking Your Credit

• Text "YE" to 10086 and you will be texted back with your balance.

Voicemail

Purchasing More Talk Time
China Mobile recharge vouchers are available in different denominations of Yuan Renminbi - Cellular Abroad sells the 100 CNY cards for $24 ea. Each 100 CNY card will give you an additional 250 minutes to call the US from China, or 11 minutes to call the US from Hong Kong. You can purchase additional talk time direct from Cellular Abroad, by calling 001-310-862-7100 between the hours of 5am-5pm PST. You can also find China Mobile recharge vouchers locally throughout China, available from any stores with the China Mobile logo, including gas stations, convenience stores and electronic shops.

Adding Talk Time

• If you purchased a physical voucher card at a store or received a voucher card from Cellular Abroad (a plastic-wrapped card with a scratch off hologram box) then you will need to scratch the hologram to reveal your recharge voucher PIN
• If you purchased the voucher over the phone or received the voucher through email from Cellular Abroad, make sure you have it available before continuing
• Call 13800138000 while inside China and choose option 2 to select English
• Select option 1 to “make an advanced payment”
• Enter your China phone number followed by # and press 1 to confirm after it is repeated
• Enter the 18 Digit recharge code followed by # and wait for the confirmation

Troubleshooting
If you are unable to make or receive calls switch networks on your phone, consult your phone's manual. The steps will be like these:

• Menu > Settings/Setup > Network > Available Networks/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Call 13800138000 for customer service within China. This only works from land lines and China Mobile cards
• From the SIM, you can call China Mobile Support by dialing 075510086 and choose 3 for English
• For emergencies, dial 121 send/talk - this will connect you to the local emergency services hotline

For hardware issues:

• Please contact Cellular Abroad at +1-310-862-7100 (8am to 4pm PST, Monday through Saturday, English speaking reps) or via email at support@cellularabroad.com

Rates
Rates are based on per-minute charges.

*Using the IDD dialing code 12593 then destination # will save you over 70% on international calls and long-distance calls from within China. This IDD code can not be used in Hong Kong.

Service Life
Your account will be billed 15 RMB every 30 days, with usage or not. If you have less than 15 RMB when the credit is deducted your serivce will be suspended. You then have 90 days to add credit and reactivate your service, or it will expire. You must use your Hong Kong number at least once every 60 days in order to retain the Hong Kong service.

© 2012 Cellular Abroad