China - Hong Kong iPhone Rental Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for China or Hong Kong.

Activation

Your service will be live based on the departure date set in the system upon ordering the phone. The service does not support outside of China/Hong Kong.
You can power the phone on and add contacts or connect to Wi-Fi.
You can add your iTunes account to the phone - please remember to delete this before returning the phone!

Dialing information

Your China Cell to US: 12593 - 001 - area code - phone number
(You must use the 12593 prefix to receive the $0.06 per minute rate)

US to Your China Cell: 011 - 86 - your Chinese number

Your China Cell Number to China: 12593 - 0 - Chinese phone number
(You must use the 12593 prefix to receive the $0.06 per minute rate)

China to Your China Cell Number: 0 - Chinese phone number

Your China Cell Number to any other country: 12593 - 00 - country code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Adding Talk Time

$29 for 4 hours of incoming or outgoing calls from/to the US or China.

We can add additional call credit directly to your account.

Purchase more talk time online at http://www.cellularabroad.com/china_hkrecharge.php

(Your login is your email and billing zip code - unless altered by you)

Or

Email orders@cellularabroad.com and provide your name, Chinese phone number and how many credit vouchers you would like.

*After business hour orders and requests will be added the following business morning.

Checking Your Credit

Text "YE" to 10086 and you will be texted back with your balance.

Voicemail

There is no voicemail service available

Customer Service

For network or service issues:

  • Call 13800138000 for customer service within China. This only works from land lines and China Mobile cards
  • From the SIM, you can call China Mobile Support by dialing 075510086 and choose 2 for English
  • For emergencies, dial 121 send/talk - this will connect you to the local emergency services hotline.

To contact Cellular Abroad: +1-310-862-7100 (8am to 4pm PST, Monday through Saturday, English speaking reps) or via email at support@cellularabroad.com or chat with us online.


Cellular Abroad is not responsible for typos, misinformation, any changes of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2016 Cellular Abroad