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Please be sure to read these instructions prior to departing for the Cayman Islands. If you're consulting your phone's user guide, please defer to the instructions below with regard to the use of your Cayman Islands SIM card. (Phone manuals are written in general terms.)
Your Phone Number:
Your phone number comes with your SIM card, so you'll have it prior to your departure. This is extremely useful for providing your family, friends, and business contacts a way to reach you when you arrive in the Cayman Islands.
The Cayman Islands are part of the North American Numbering Plan. In order for people to call your Cayman Islands cell phone number from the US and Canada, they dial as if they are dialing a number in another area code. They would dial 1-345 plus the 7-digit phone number. To call within the Cayman Islands one would just dial a 7-digit phone number. To call back to the US, one dials 1 + the desired area code and phone number. Keep this in mind when programming phone numbers into your phone's address book.
Important: Most US toll free numbers are not accessable from overseas. Be sure to get valid international numbers prior to your departure.
A GSM cellular phone with no service-provider lock. If you are unsure whether your phone is locked or not, test it with a SIM card from a service provider other than your own. The phone must be capable of functioning in the 850 or 1900 MHz GSM bands. (More bands are ok.)
Installing your SIM card:
- Snap out the SIM chip from the SIM chip holder and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs. (You will usually find your phone's SIM tray underneath the battery of your GSM cell phone).
- Note: When you turn on the phone outside of the Cayman Islands, you may see a local GSM carrier listed on your phone. This does NOT mean you have service. You must go to the Cayman Islands to activate the card.
- Unlimited FREE incoming calls and text messages.
- A Cayman Islands cell phone number–you'll have the number before you depart!
- Complete with initial airtime worth $5 KYD (Caymanian dollars)
- Easily add talk time by purchasing recharge voucher cards at many convenient locations.
- Calls back to the US as little as $0.35 KYD/min.
- Calls within the Caymans as little as $0.25 KYD/min.
- No yearly contract, monthly charges or credit check.
- 20 Free outgoing text messages.
- Caller ID and Call Waiting.
Activating your service:
Checking your credit:
- Go to the Cayman Islands.
- Make sure your cell phone is fully charged. (You can of course do this before you leave.)
- Turn on phone.
- You are now ready to place or receive calls.
Dial 121 and the send or talk key and you will be informed of your remaining credit. You will also receive a text message when your credit runs low. Select Option 1
Adding Talk Time:
Recharge cards (called "bFree cards") are readily available at Cable & Wireless stores and other authorized agents. You may purchase them in denominations of 15, 25, 40 and 75 KYD (Caymanian Dollars). The new credit purchased is added to the existing credit. Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls.
- Scratch the gray zone on the back of your card to uncover a 12 digit recharge code.
- Dial 121 and then the send or talk key.
- Select Option 2
- Enter the 12 digit recharge code and press send.
All rates are expressed in Cayman Dollars (KYD) and are per-minute rates but these are billed by the second.
|Domestic||Day||Eve after 6||Weekends|
|bFree customers||$0.30 KYD||$0.25 KYD||$0.20 KYD|
|All others||$0.35 KYD||$0.30 KYD||$0.25 KYD|
|International||Day||Eve after 6||Weekends|
|USA and Canada||$0.45 KYD||$0.40 KYD||$0.35 KYD|
|Rest of the World||$0.55 KYD||$0.50 KYD||$0.45 KYD|
Incoming calls, both international and domestic, are always FREE!
SMS messages are $0.20 KYD for Cable & Wireless numbers and the first 20 SMS messages are free. For other domestic and international outgoing messages, the rate is $0.30 KYD. There is no charge for incoming messages.
Retrieval of voicemail messages is free.
- Dial 269 <Yes/Send> to go to voicemail
- The default voicemail password is 1234
- All prompts are in English and you may change the default outgoing message and the voicemail password
Customer Service - Problem Solving
For problems with the cellular network or service call tech support at 811 or (345) 949-7800 from a landline.
For problems with your cellular phone, contact Cellular Abroad at 1-310-862-7100 or email email@example.com. If you're having a service issue, please call Cellular Abroad or relay a message to us through a contact back in North America and include any alternate phone numbers as well as the best time for us to call. Usually there is a simple fix. (It's also important to document any problems while you're abroad instead of after your return.)
The bFree SIM card has a service life of 660 days. By adding more talk time, one can extend the life of the SIM card 660 days from the date of the recharge.
Note: Toll free 800 numbers based in the US can not be called from overseas cell phones in most cases. If you are able to connect to an 800 number in the US, you will be charged for an international outgoing call.
You will find a copy of these instructions on our website at http://www.cellularabroad.com/SIMop.php.
Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We've tried to supply the most accurate information possible, but carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to firstname.lastname@example.org.
© 2008 Cellular Abroad