www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Canada.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 850/1900 MHz GSM band in order to accept the SIM card.

Your Canada Cell to US: 1 – area code – phone number
US to Your Canada Cell: 1 – area code – phone number
Your Canada Cell Number to Canada: area code - phone number
Canada to Your Canada Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Canada.

Rental / Phone Purchase Setup

• The SIM card has been installed
• Make sure your phone is charged and the menu settings are in English.
• The initial credit has been preloaded
• See email activation procedure below

Setup For SIM Purchases Only

• Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.
• Make sure the phone is charged and the menu settings are in English.
• The initial credit has been preloaded
• See email activation procedure below

Activating Your Service
In order to make and/or receive calls while traveling, you will need to activate your SIM Card. To activate your account, email the following information to support@prepaidsource.ca

1. Your full name
2. The city you are traveling to within Canada
3. Your contact email
4. Your 20 digit SIM number of the chip you received (located on the back)
5. Departure Date

Once this information is received, your account will be activated with a mobile number for the city you are traveling to. Your default calling plan will be the Anytime Plan. Although the registration will typically take 24 hours from receipt of your email, please allow for 48-hour turn around just to be safe.

Adding Talk Time
You can "top up" your phone by purchasing a Rogers Wireless Prepaid voucher at convenience stores, gas bars and other retailers across Canada. Top Up vouchers are available in $10, $20, $30 and $40 denominations and expire 30 days from activation. Rogers will only allow 1 voucher per month to be purchased via phone with a credit card. There is a $100 voucher that offers a full 365 days worth of service (see SIM service life). This is very popular with folks who can only get up to Canada once a year.

Activating GSM voicemail from a landline or another phone

1. Dial your wireless phone number. Applicable local airtime or long distance will apply if calling from outside your local calling area.
2. Press # to interrupt the greeting.
3. Enter your temporary numeric password. This is usually 1+month+date of your subscription date i.e. if you signed up on February 14, you temporary password is 10214.
4. Follow the instructions given by the voicemail system to set up a new password and personal greeting.

To access Voicemail from your GSM phone

1. Hold down the "1" key on your wireless phone or select "listen to voicemail" from the phone menu (this will vary by device).
2. Enter your confidential password. When retrieving voicemail outside of your "home" local calling area, long distance charges will apply.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 850/1900

Customer Service
For Network and Service issues:

• Customer service is available 24 hr/day at *611.
• Pay As You Go self-assistance at 1-800-575-9090. Pay As You Go Activations, call 1-866-594-9456. (This is a live operator.)
• Should you have any questions or problems with your Canada prepaid account, please contact support@prepaidsource.gmail.ca

For hardware issues:

• Please contact Cellular Abroad at +1-310-862-7100 (8am to 4pm PST, Monday through Saturday, English speaking reps) or via email at support@cellularabroad.com

Rates
Rates are based on per-minute charges and billed per minute unless otherwise noted. Rates are expressed in CDN.

*A minimum recharge of $10 applies. Check out the chart below for complete details. Any unused airtime is rolled over when you top-up your account before the expiry date.

**Evenings are from 8 p.m. to 8 a.m. Monday to Friday. Weekends are from 8 p.m. Friday to 8 a.m. Monday. If you're on an Evening & Weekends plan, you have to recharge your account with a minimum of $20. Any unused airtime is rolled over when you top-up your account before the expiry date.

***The All Day Plan requires a minimum $20 top-up each month. Any unused airtime is rolled over when you top-up your account before the expiry date.

Changing Calling Plans
Your default calling plan is the Anytime Plan. If you prefer to switch to one of the other calling plans, you will need to do a $20 top-up and then call customer service.

Service Life
If you do not recharge your account within 6 months, any remaining airtime credit will be forfeit. To get connected again you will need to top-up your prepaid account. If you should leave your account dormant for 6 months with no activity at all, you will not be able to revive the account. The 6 month period starts the day you activate in Canada.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/canadaSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, please send your comments to comments@cellularabroad.com.