Canada SIM Card

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for Canada.

Service Activation:

  • Email support@cellularabroad.com with the date you would like your 30 day service to be activated.
  • You will receive your US number via email on this date
  • Please include your Order ID
  • We will reply with a confirmation email

You can use your SIM in the US. Once your 30 day plan is active you are on the same unlimited calling/texting and 6GB plan.

SIM Insertion:

Not sure how to insert your SIM? Google your phone model and insert SIM. YouTube has great how to videos with your specific model.

  • Samsung phones typically insert under the back plate or under the battery.
  • Apple phones have a SIM slot on the right edge of the phone.

Data Plan Setup:

Set your handsets Access Point Name (APN) to: wap.cingular (all other fields are blank)

How to set an APN:

(iPhone users: You cannot see the APN option until the foreign SIM card is inside. The settings will automatically revert to your current APN when you replace your US SIM Card)

iPhone 5, 6 - Settings>Cellular>set Cellular Data to on>go into Cellular Data Options> set Data Roaming to on> go into Cellular Data Network> set APN

iPhone 4 - Settings>Cellular>set Cellular Data to on>set enable 3G to on>set Data Roaming to on> go into Cellular Data Network> set APN

Android 1.6 / 2.1 / 2.2 / 2.3
From the Home screen Menu > Settings > Wireless & networks > Mobile Networks > Access Point Names (APNs) > Menu key (or three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 4.0 / 4.1 / 4.2/4.4
Settings menu > Wireless & Networks or Network Connections or Connections tab > More settings, More..., or More networks > Mobile networks > Access Point Names > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 6.0
From the Settings menu, look under Backup and reset, under Reset > Reset network settings > RESET SETTINGS > If a PIN, Password, or Fingerprint has been enabled, enter it > Tap RESET SETTINGS again > A confirmation message will display when complete > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

How to call/text:

  • You can direct dial Canadian numbers
  • To dial a US number: + - 1 - area code - phone number
  • On most phone models the + symbol will appear by holding down the 0 key

Checking Your Credit:

  • Dial *777# and send it like a call

Purchasing More Call Credit:

Activating your voicemail:

  • Press and hold down the "1" key
  • Follow the voice prompts to personalize your voicemail

Checking your voicemail:

  • Press and hold down the "1" key
  • Follow the voice prompts

Customer Service:

  • For AT&T support +1-916-843-4685
  • For Cellular Abroad Support (M-F 8am-4pm PST):

Service Life:

  • Your Canadian SIM card is good for 60 days from activation or the last time call credit was added.
  • You can recharge while in the US to extend your service life.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/canadaSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to support@cellularabroad.com.

© 2016 Cellular Abroad