+1 310 862-7100
|Please be sure to read these instructions prior to departing for Brazil. If you're consulting your phone's user guide, please defer to the instructions below with regard to the use of your Brazil SIM card. (Phone manuals are written in general terms.)
An "unlocked" GSM cellular phone—one not restricted for use by only one service provider. If you are unsure whether your phone is unlocked or not, test it with a SIM card from a service provider other than your own. With the Oi SIM card, the phone must be capable of functioning in the 1800 MHz GSM band. (More bands are ok.)
- Unlimited FREE incoming calls from anywhere in the world
- Domestic rates as low as 0.15 R per minute (about $0.07) and calls to the US are 0.93 R per minute (about $0.42).
- An Oi SIM card and Brazilian cellular phone number
- The Oi network has the best GSM coverage in Brazil
- Complete with FREE airtime to get you started worth 10 Real (app. $4.50 USD).
Coverage for this service is available in these states: Rio de Janeiro, Espírito Santo, Minas Gerais, Bahia, Sergipe, Alagoas, Pernambuco, Paraíba, Rio Grande do Norte, Ceará, Piauí, Maranhão, Pará, Amazonas, Amapá, Roraima.
Your Brazil SIM Card Cell Phone Number:
Your cellular phone number for Brazil is easily found on the exterior of your Prepaid Brazil SIM Card package underneath the bottom bar code and starts with "21".
For local calls in Brazil, you may directly dial the number. Example: 8114-1199. If you prefer, you may dial "0" followed by the local long distance code, followed by the area code. Example: 0 XX 21 8114-1199, (XX is the local long distance code. "31" is the recommended code.)
Long Distance Calls
To dial national long-distance calls, you need to choose a long-distance provider and know their code. We recommend Telmar (long distance code 31), because as Oi's parent company, you'll get a discount when dialing their number. So, dial 0 + "31" followed by the local long distance code, followed by the (2-digit) area code and phone number to dial long distance within Brazil.
International Long Distance
To make international long distance calls from Brazil, you must dial the international dialing prefix + long distance code "00-31" followed by the destination country code and then the phone number. So, to dial someone in New York, you'd dial 00-31-1-212-555-1212. (On your GSM handset, if you hold down the "0" for a couple of seconds, it will generate the international dialing prefix automatically.)
Important: Most US toll free numbers are not accessable from overseas. Be sure to get valid international numbers prior to your departure.
Installing your SIM card:
- Make sure your cell phone is charged.
- Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs. (You will usually find your phone's SIM tray underneath the battery of your GSM cell phone.)
- Turn on phone (The SIM card does not bother with PIN protection. Please do not attempt to assign a PIN number.)
Activating Your Service:
- Go to Brazil
- Be sure that the phone battery is fully charged
- Your first call activates the service.
Checking Your Credit:
Your credit will be sent to you as an SMS text message when you end an outgoing call.
Recharging Your SIM Card:
To add more talk time to your prepaid account, you will need to purchase an "Oi Cartõe de Recarga". These may be purchased from Cellular Abroad (see below) or they can be found in denominations of 10, 15, 25, 50 and 100 Brazilian Reales at Oi stores and at most convenience outlets including convenience stores and gas stations. Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls.
As soon as you arrive in Brazil, simply scratch off the protective panel on the back of the recharge card, follow the instructions to enter the code number and your credit is applied.
Convenient Tip: You can purchase additional recharge codes (from our Oi recharge cards) via phone whenever you need to add more call credits to your prepaid account. No need to ship you a card! Just call Cellular Abroad at +1 310-862-7100 and we can sell you as many recharge codes as you need. With the extra code(s), you'll be able to add more minutes from just about anywhere in Brazil. Please note that we can only provide this service to Cellular Abroad customers.
Once you have purchased a recharge card, simply follow the easy instructions:
- Scratch off the scratch-off area to expose the PIN code
- Dial the number on the back of the card
- Enter the PIN number.
Rates are expressed in Brazilian Reales and are per-minute charges. One Real is approximately 34 US cents. All incoming calls are FREE.
|"Qualquer hora" rate plan (default)|
|All calls 24/7 ||R$ 1.29 ($0.58 USD)
|"Manhã, Tarde, Noite, Super noite" rate plan|
|Oi + Landline peak
||R$ 1.83 ($0.58 USD)
|Oi + Landline off-peak
||R$ 0.49 ($0.22 USD)
|Other mobile nets peak
||R$ 1.99 ($0.90 USD)
|Other mobile nets off-peak
||R$ 0.96 ($0.44 USD)
Peak and off-peak hours
Manhã (Morning): peak 12-24
Tarde (Afternoon): peak 8-12, 16-24
Noite (Night): peak 8-16, 20-24
Super Noite: peak 8-20
Saturdays, Sundays and public holidays are always off peak hours
|USA & Canada
||R$ 1.96 ($0.89 USD)
|Most of Europe
||R$ 3.01 ($1.36 USD)
Voice Mail menus are in Portuguese.
Customer Service - Problem Solving:
For problems with the cellular network or service call the Oi customer service any time within Brazil by dialing *885 from your handset. This is a free call. You can also call 0800 281 8801 from a Brazilian landline.
For problems with your cellular phone, contact Cellular Abroad at 00-1-310-862-7100 or email email@example.com. If you're having a service issue, please call Cellular Abroad or relay a message to us through a contact back in North America and include any alternate phone numbers as well as the best time for us to call. Usually there is a simple fix. (It's also important to document any problems while you're abroad instead of after your return.)
GSM networks broadcast their presence, so your phone will display the name of a local GSM carrier when turned on. [Note: The Ericsson R520 automatically switches bands by default, so the rest of this section will not apply if you have this phone.] If you get a message to the effect of "No network detected", you probably need to manually set your handset to switch to a foreign GSM band. Most GSM carriers in North America use 1900 MHz, while those in other parts of the world use 900/1800 MHz. To manually change your GSM band, consult your phone manual under "Network".
Outgoing call credit has varying validity times. A R$10 or R$15 recharge is good for 30 days; 60 days for R$25 vouchers. R$50 and R$100 recharges are valid for 90 days. Your number and SIM card can be used up to 180 days from the day of your last recharge.
Note: Toll free 800 numbers based in the US can not be called from overseas cell phones in most cases. If you are able to connect to an 800 number in the US, you will be charged for an international outgoing call.
You will find a copy of these instructions on our website at http://www.cellularabroad.com/brazilSIMop.php.
Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We've tried to supply the most accurate information possible, but carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to firstname.lastname@example.org.
© 2008 Cellular Abroad