We at Cellular Abroad pride ourselves on being experts on roaming and our whole focus is to save overseas travelers big bucks on roaming charges. Unfortunately, carriers such as T-Mobile, Verizon, AT&T and Sprint utilize extremely sneaky tactics that even the pros can rack up a huge bill – let alone your average traveler.
Here is a brief recount of what happened. As a temporary solution, we decided to use T-Mobile’s international data solution for our travelers while the one that we currently have was been thoroughly tested. While the rates weren’t great, at least we had something to offer in the interim. Better something to offer than nothing at all, right? Wrong! In brief, Cellular Abroad rented a data plan to a customer traveling to Europe. T-Mobile has an OK plan for Europe for 40 countries (not at all as good as our current one, but that is another post). However, if you go to another country that is not within that plan, the rates are $15 per MB. We told our rep at T-Mobile that they needed to block the countries not on the list but repeatedly were told that they couldn’t. We don’t buy that as WE are able to do so and we are a millionth of the size of T-Mobile. So, to make a long story short, one of our customers went to France, Germany, Austria…and Australia.
This is just one of the many ways that these carriers get you. Want some more? You buy a bundle of data from Verizon and you go over. A bundle from Verizon is semi-affordable but if and when you go over, not good news! Here is another one. You assume, “how much can sending one or two emails cost me? $5-$10 at the most? Not if there is an attachment.
And for those of you who are asking, no we did not charge the customer for using the service in Australia and running up a huge bill nor will we.