In just the third week of February 2011 alone we have customers heading all over the globe with our rental phones. Our call center reps have to be adept at recommending plans for travel destinations around the world. Every minute we are speaking to another travel savvy customer who is heading abroad and needs a cell phone that will support internationally or wants to escape the roaming charges of their US carrier.
We have customers taking advantage of our local cell services and getting local call rates in Australia, the Bahamas, Canada, the Caribbean, China, the Czech Republic, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Mexico, New Zealand, the Philippines, Spain, Thailand and the UK. These are just the people headed to single destinations and doesn’t include all the travelers with satellite phone rentals or our global multi-country service.
It’s fun to help people add that last and sometimes most important travel piece. Not only are they saving money and getting the convenience of being able to confirm reservations and keep in touch back home, but most importantly they are gaining the security of traveling with a cell phone while overseas. The days of hotel phones and calling cards at pay phones are over, the travel savvy are armed with local cell phones and have that added sense of safety for whatever situation may arise.
We have dozens of customer letters hanging in the call center and several of them recant a similar rental car breakdown story and how glad there were to have cell phone while stuck out on a foreign road. But these people should really thank themselves for being travel savvy enough to have the tools that can help them out in an emergency. As I was writing this we reserved services for Argentina and South Africa which means this week we will have savvy travelers out there on every continent!