www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Belgium. If you're consulting your phone's user guide, please defer to the instructions below with regard to the use of your Belgium SIM card. (Phone manuals are written in general terms.)

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing Information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.

Your Belgium Cell to US: 001 – area code – phone number
US to Your Belgium Cell: 011 – 32 – 9-digit number (drop the 0 in the 10 digit phone number)
Your Belgium Cell Number to Belgium: area code - phone number
Belgium to Your Belgium Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Belgium.

Rental Setup

• Make sure your phone is charged and the menu settings are in English.

For SIM Purchases Only
Snap out the SIM chip from the SIM chip holder and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs (you will usually find your phone's SIM tray underneath the battery of your GSM cell phone).

• Enter your four digit PIN number (set to 1 1 1 1 by default.)

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.
Activating your service

• Place a call. Don't forget the area code, even if you are calling within your same area!

Checking your Credit

• Send a text message to 1966 with the message “euro.” You will receive a text message back telling you how much credit is on your account.
• Call 1966 and follow the instructions.

Purchasing More Talk Time
You can purchase additional recharge codes by calling Cellular Abroad at +1 310-862-7100 (24/7 English speaking reps) before and during your trip abroad.  We can only provide this service to Cellular Abroad customers.  Airtime for your 1 Mobile SIM card can be purchased in Belgium at more than 550 Supermarkets and convenience stores.

Adding Talk Time

• As soon as you arrive in Belgium, simply scratch off the protected area on the back of the recharge card.
• Dial 1988 to add your credit, or send a text message to 1988 including the code that the cashier gives you to add the credit (for instance “plus 1234567890”).

Voicemail
To activate your voicemail in English,

• Send a text message to the number 1987 with "voicemail en" in the body. There is no charge to activate voicemail.

To personalize your voicemail and check your messages,

• Dial 1987 and follow the prompts. All calls to voicemail are free.

SMS
You can send SMS text messages from your Belgium Prepaid SIM Card. Please consult the guide book that accompanies your SIM card package for details in English.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Support
For network or service issues:

• Please call 1989 or you can dial 078 150 089 either from your cell phone or a land line.

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Service Life
Your call credit will be valid for 6 months from the last outgoing call or SMS message.
To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/belgiumSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.