If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM band in order to accept the SIM card.
Your Austria Cell to US: 001 – area code – phone number
US to Your Austria Cell: 011 – 43 – phone number (drop the first 0 in the phone number)
Your Austria Cell Number to Austria: area code - phone number
Austria to Your Austria Cell Number: area code - phone number

Important: US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Austria

Rental Setup

• Make sure your phone is charged and the menu settings are in English.

For SIM Purchases Only
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Turn on phone.
• Enter PIN. (The PIN is under the red and black tab on the page with the SIM card) and press Talk/Send/Yes (depending on phone model). For more on PINs, see the section below.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. In case the PIN-check feature has been enabled, it is strongly recommended that you have it turned off. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating your service

• Your first call in Austria will activate your service.

Checking your credit
To see what the current balance is on your SIM card, dial 2040 <Send>  

Purchasing More Talk Time
T-Mobile recharge cards are available at most convenience stores, T-Mobile shops, tobacco stores and gas stations throughout Austria. They may be purchased in various denominations.

Adding Talk Time
Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls. To reload your SIM card with further talk time, purchase a recharge card and proceed as follows:

• Gently scratch off the protective layer to reveal the recharge code number.
• Dial *105* (card code) then # and <Send>.
• You will receive a confirmation of your transaction.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Call T-Mobile customer service 24 hours a day by dialing 0676 or 2030 from your cellular phone (when in Austria).

For hardware issues:

• Please contact Cellular Abroad at +310-862-7100 (24/7 English speaking reps) or via email at support@cellularabroad.com

Rates
All incoming calls are FREE, regardless of their origin or duration.
After the first minute, all calls are billed on a per-second basis.

Service Life
Your T-Mobile SIM and accompanying phone number will expire 15 months from the last recharge. If more than 15 months pass between recharges, your phone number will be recycled and a new SIM purchase will be required to reactivate service.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/austriaSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.