Australia SIM Instructions

www.cellularabroad.com
+1 310 862-7100
Please be sure to read these instructions prior to departing for Australia.

Activating Your Service
You must activate before departing!

Email support@cellularabroad.com

  • Your Australian cell number
  • User's name
  • Date of birth
  • Passport number
  • Passport expiration
  • Departure and return dates

If you are activating more than one SIM card, please send separate emails with the above information.


Upon arriving in Australia:
Your 30 day unlimited plan is live! If you have a data enabled phone, make sure your phone's Access Point Name (APN) is set to: purtona.net


How to set an APN:

(iPhone users: You cannot see the APN option until the foreign SIM card is inside. The settings will automatically revert to your current APN when you replace your US SIM Card)

iPhone 5, 6 - Settings>Cellular>set Cellular Data to on>go into Cellular Data Options> set Data Roaming to on> go into Cellular Data Network> set APN

iPhone 4 - Settings>Cellular>set Cellular Data to on>set enable 3G to on>set Data Roaming to on> go into Cellular Data Network> set APN

Android 1.6 / 2.1 / 2.2 / 2.3
From the Home screen Menu > Settings > Wireless & networks > Mobile Networks > Access Point Names (APNs) > Menu key (or three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 4.0 / 4.1 / 4.2/4.4 / 5
Settings menu > Wireless & Networks or Network Connections or Connections tab > More settings, More..., or More networks > Mobile networks/Cellular Networks > Access Point Names > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.

Android 6.0
From the Settings menu, look under Backup and reset, under Reset > Reset network settings > RESET SETTINGS > If a PIN, Password, or Fingerprint has been enabled, enter it > Tap RESET SETTINGS again > A confirmation message will display when complete > Menu key or (three-vertical-dot icon) > Create new APN use Menu key again to Save.


SIM Insertion
(The SIM card has been inserted for rental and purchase orders)
If you purchased the SIM card only - Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.


Dialing information
Your AUS Cell to US: 0011 - 1 - area code - phone number
US to Your AUS Cell: 011 - 61 - your AUS number
Your Australia Cell Number to Australia: Direct Dial AUS number
Australia to Your Australia Cell Number: Direct Dial your AUS number (dropping the 61 and replacing it with a 0)


Additional Service
If your trip is longer than 30 days and you wish to continue service, please contact us prior to your service expiring to order additional service. Each 30 days of unlimited service is $99.95.


Voicemail
Dial 121 to retrieve your voicemails
Personalize your voicemail by following the voice prompts


Customer Service
For Lebara 126 122 - Toll Free
For Cellular Abroad - 8am to 4pm PST, M-F

  • From your cell phone at 001-310-862-7100 (not toll free)
  • From a landline 00-800-3623-3333 - toll free
  • Email support@cellularabroad.com

This service does not support outside of Australia.


Service Life
You must add call credit to your SIM card at least once every 90 days or it will expire.


You will find a copy of these instructions on our website at http://www.cellularabroad.com/australiaSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We've tried to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.

© 2015 Cellular Abroad