www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Australia.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning in the 900/1800 MHz GSM band.

Your Australia Cell to US: 0011 – 1 – area code – phone number
US to Your Australia Cell: 011 – 61 – 9-digit number (drop the first 0)
Your Australia Cell Number to Australia: area code - phone number
Australia to Your Australia Cell Number: area code - phone number

Important: Toll free 800 numbers based in the US can not always be called from overseas cell phones.

Please Note: There is no support for service when roaming outside of Australia

Rental Setup

• Make sure your phone is charged before you leave and your menu settings are in English.
• See Activating your service below

For SIM Card Only Purchases
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure the phone is charged and the menu settings are in English.
• If prompted for a PIN number, your default PIN is "0000". To disable PIN-check at startup, consult your phone's user guide.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating Your Service
You must activate your service through Lebara. Please visit :
https://secure.lebara-mobile.com.au/ActiveLBM/activateprepaidservice

• YOU MUST ENTER AN AUSTRALIAN ADDRESS. A HOTEL ADDRESS IS FINE.
• ID requirement: Select “Overseas Passport” and register your passport number.

Voicemail:
Dial 121 to retrieve your voicemails. You can personalize your voicemail by following the voice prompts.

Checking Your Credit:
You may check your account balance online or through your handset (in Australia only) 

• Online: Log onto your account at: https://secure.lebara-mobile.com.au/login 
• On your phone: Select ‘Account’ on your mobile phone menu, then ‘Balance’ Enter your 6 digit phone account PIN and follow the instructions. An SMS message will be sent to you showing your balance.

Purchasing More Talk Time
The easiest way to purchase more talk time is by calling Cellular Abroad +1 310-862-7100 (8am to 8pm EST, 7 days a week, English speaking reps) before as well as during your trip. The recharge card is the "Lebara Mobile Pre-Paid Mobile Recharge Card". Or you can find them at outlets including convenience stores and gas stations in Australia.

Adding More Talk Time
Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls. If you purchase a recharge voucher through Cellular Abroad, we can add the talk time for you. If you have a physical voucher that you purchased locally, follow these steps:

1. Select ‘Account’ on your mobile phone menu, then ‘Payment’ then ‘Voucher’.
2. Enter your 6 digit Lebara  account PIN and follow the instructions 

Troubleshooting
Make sure you have activated your service on the Lebara website. Make sure your phone is on the 900/1800 MHz band settings. If you can receive calls but cannot make calls, this is a sign that you need to add talk time to your account.

Customer Service
For network or service issues:

• 126 122 for Lebara customer service while in Australia. This is a free charge
• To reach Cellular Abroad, call 001 310 862 7100

For hardware issues:

• From a landline, (NOT from payphones, mobile phones, and majority of hotels) Cellular Abroad can be reached 8am to 8pm EST, 7 days a week with English customer support and recharge services by dialing this number 00-800-3623-3333. You may reach us from your cell phone at +310-862-7100 or via email at support@cellularabroad.com.

Rates
Rates are expressed in Australian Dollars and are per-minute charges.

*There is a one time connection fee (they call it "flagfall") of $0.25 AUD (about 0.22 cents US) per call.   International text message: $0.15 AUD

Other Useful Numbers

• Dial 000 <Talk/Send> or 112 <Talk/Send> toll free in order to contact the police or an ambulance.

Service Life
You must recharge your card at least once every 12 months or you will forfeit your Australian cellular number and remaining credit. To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.                                         

You will find a copy of these instructions on our website at http://www.cellularabroad.com/australiaSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We've tried to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.