www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions prior to departing for Australia.

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing information
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning in the 900/1800 MHz GSM band.

Your Australia Cell to US: 0011 – 1 – area code – phone number
US to Your Australia Cell: 011 – 61 – 9-digit number (drop the first 0)
Your Australia Cell Number to Australia: area code - phone number
Australia to Your Australia Cell Number: area code - phone number

Important: Toll free 800 numbers based in the US can not always be called from overseas cell phones.

Please Note: There is no support for service when roaming outside of Australia

Rental Setup

• Make sure your phone is charged before you leave and your menu settings are in English.
• See Activating your service below

For SIM Card Only Purchases
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure the phone is charged and the menu settings are in English.
• If prompted for a PIN number, your default PIN is "0000". To disable PIN-check at startup, consult your phone's user guide.

PIN and PUK codes
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating Your Service
Your Australian Service will not work until you have activated the SIM and are in Australia.  You must contact the Australian customer service from another line to activate you phone.

You will need to provide the serial number and SIM card control number from the Optus SIM card package. You will also need to supply the customer service agent with your name and an Australian address to complete the registration process.

• From a US or Canada landline, you can call customer support at 011-61 2 9342 5678 (make sure to ask for the activations department).
• If you wait until you're in Australia, you can call customer service at 1300 555 002.  You can only activate from another phone and not with the product itself.

Voicemail
To activate all you need to do is call 1300 555 002 <Talk/Send> and a Customer Service Representative will activate it for you.

Checking Your Credit
You can check your account balance anytime, all you have to do is:

• Dial 555 <Talk/Send>, (this is a free call) from your mobile phone anytime.
• Follow voice instructions and press 1 for your service balance and expiry date.
• End the call.

Purchasing More Talk Time
The easiest way to purchase more talk time is by calling Cellular Abroad +1 310-862-7100 (24/7 English speaking reps) before as well as during your trip. The recharge card is the "Optus Pre-Paid Mobile Recharge Card". Or you can find them at over 6000 outlets including convenience stores and gas stations in Australia.

Convenient Tip:  Sign up for the TurboCharge service plan! You receive $120 of credit for every $30 recharge when you're on this plan. Also international calls will be 0.29 instead of 0.37 per minute after you switch to the TurboCharge plan. Call Optus customer service by dialing 1300 555 002 <Talk/Send> for more information and to switch to this special calling plan. There is a $0.27 AUD fee (the connection fee) for all calls to Optus customer service.

Adding More Talk Time
Even if you have zero credit, since incoming calls are always free, you will still be able to receive calls. To add more talk time:  

• Scratch off the scratch-off area to expose the 10 digit PIN
• Dial 555 <Talk/Send>, (this is a free call) from your mobile phone anytime
• Follow the voice instructions to enter your PIN number.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service
check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
For network or service issues:

• Dial 1300 555 002 to reach Optus customer service while in Australia. There is a $0.27 AUD fee (the connection fee) for all calls to Optus customer service.
• From the US, you can call customer service at +61 2 9342 5678.

For hardware issues:

• From a landline, (NOT from payphones, mobile phones, and majority of hotels) Cellular Abroad can be reached 24/7 with English customer support and recharge services by dialing this number 0011-800-3623-3333. You may reach us from your cell phone at +310-862-7100 or via email at support@cellularabroad.com.

Rates
Rates are expressed in Australian Dollars and are per-minute charges.

There is a one time connection fee (they call it "flagfall") of $0.29 AUD (about 26 cents) per call.
International text message: $0.35 AUD (US$0.32 ).

Other Useful Numbers

• Dial 000 <Talk/Send> or 112 <Talk/Send> toll free in order to contact the police or an ambulance.

Service Life
You must recharge your card at least once every 6 months or you will forfeit your Australian cellular number and remaining credit. To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature                                                           

You will find a copy of these instructions on our website at http://www.cellularabroad.com/australiaSIMop.php

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We've tried to supply the most accurate information possible. Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.